D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** * *** *** Hi, Sorry, I disagree that the popping noise is for a house that was built on 2006. The *** *** blames the material used, drywall, wood, plumber, electrician, HVAC contractors as well as the extreme climate for the popping problems. In other words it is not their fault. It disappoints me that they point the finger at everyone and everything but themselves. Sorry but, I have been in older homes here in the valley that do not have a popping problem I have had people who have visited my home and they are surprised and startled by the popping noise. My Realtor who has lived here years and has brought serval homes in the valley has never had a popping noise problem. The popping is most prominent in the fall, winter and spring when the temps are moderateIt still pops in the summer months but not as often nor as loud I advised this to Kim C*** prior to the *** *** report. Therefore, the extreme summer temps should NOT be a factor. It is time for the DR Horton and the *** *** to be good and respectable corporate citizens and admit they made a mistake and fix it. Popping noise that wakes you up at night IS NOT NORMAL! Also, no from the *** *** has ever been out to my house to actually investigate the problem. Since the *** *** designed the house it is their best interest to deny and point a finger to others. I can only suspect that there are other Felten designs that have this problem therefore the cost to repair would be more that they care to be responsible for, therefore, it is in their best interest to say popping is "NORMAL". It is only "normal" for the *** ***

DR Horton-Regent LLC met with the buyer onsite to access the issue the buyer was having with their garageThis was a model home, so the garage was converted into heated living space to use as a design centerDuring the purchase of the home it was disclosed that the garage would stay as is and be
part of the heated living spaceAfter the superintendent met with the buyer it was agreed that the best solution would be to convert the heated living space back into a garageDR Horton-Regent LLC will start the conversion as soon as possible

We appreciate the homeowner reaching out to us; however, landscaping is not covered per the warranty agreement signed at closing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.At this point DR Horton has not agreed to resolve the issue that
they created by using faulty materials and poor contractors. They have
agreed to ONLY re-stucco and re-paint the rear of my home which only
eliminates 1/of the problem that they created and the remaining 3/of
the home is runny and it is clearly visible it was not completed
properly during construction. This is very different then my fellow
neighbors who had to file a construction defect lawsuit just to get DR
Horton to acknowledge that they made several mistakes during the home
construction and repair and repaint their homes. So far the repair
process has been HORRIBLY handled. I was originally told on 9-that
the repairs were to start on 9-and that they would take just a few
days to complete all the work. No contractors showed up on 9-and I
was told by the DR Horton rep *** that the contractors had made a
mistake and would be coming the next day. On 9-two workers showed
up, laid down tarp and started taking off the old stucco. The workers
left and left the tarp on my lawn which started to kill my grass
immediately and they also left behind a sharp knife that they were using
to cut off the stucco. I moved the tarp and called DR Horton to find
out when the workers would be back and done with the work as my grass
just continued to die underneath the tarp. *** assured me that they
would be back out to continue the work by 9am on 9-and that now he is
estimating that they will take one week to repair the stucco and he has
the re-painting scheduled in weeks, but I never heard back from ***
and no workers showed up again until 9-when they did no new work to
the back of my home, but left a ladder in the middle of my yard.
Tomorrow will be one week from when they started the work and by DR
Horton's rep ***'s estimate they should have been completed. This
repair is already going poorly and explains why this problem came about
in the first place. I just need DR Horton to complete the work and
still I am requesting that they agree to paint the entire exterior of my
home, properly, so that we can close this matter and I do not have to
deal with them again.I tried to attached photographs but they would not upload. I would be happy to email any photographs or more of my documentation if needed.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please accept this correspondence as D.RHorton, Inc.’s reply to the Revdex.com with regardto the above-referenced complaint.Upon receive the complaint we generated a service request for the homeOur Field Representative, ***Keating, met with homeowner, February 9, We have
completed some of the items from the servicerequestMr*** will provide us with availability dates to reschedule an appointment for pending items.We appreciate the opportunity given to look into and ultimately address our homeowner’s concern andwill provide an update once all items have been completed.Should you have any further questions, please feel free to contact us

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and have determined that this does not resolve my dispute
Mr*** called to let us know that the company sent the same tech, who told him that they were not going to do anything because that is how its supposed to be Under the master's restroom vanity is still very hot I have been told by other contractors that the issue is lack of insulation since the back walls is an outside wall The tech sent by DR Horton told me that it was hot because the doors to the vanity were closed, that he had to keep them open He is very dissatisfied with resolution offered
Regards,
*** ***
Mr*** called to let us know that the company sent the same tech, who told him that they were not going to do anything because that is how its supposed to be Under the master's restroom vanity is still very hot I have been told by other contractors that the issue is lack of insulation since the back walls is an outside wall The tech sent by DR Horton told me that it was hot because the doors to the vanity were closed, that he had to keep them open He is very dissatisfied with resolution offered.Mr*** called to let us know that the company sent the same tech, who told him that they were not going to do anything because that is how its supposed to be Under the master's restroom vanity is still very hot I have been told by other contractors that the issue is lack of insulation since the back walls is an outside wall The tech sent by DR Horton told me that it was hot because the doors to the vanity were closed, that he had to keep them open He is very dissatisfied with resolution offered

Complaint: ***
I am rejecting this response because: You are absolutely right, you did replace the section of the of the ceiling where the leak damaged the drywallI should not see patches of sheetrock in my ceiling where you made the repairsMy ceiling was suppose to be restored to its original conditionI've attached photos of the current condition of my ceiling and anyone with eyes can clearly see my complaintD R Horton made a mess of kitchen ceilingI don't have any issues with the drywall I have issues with the quality of work performed in my home Furthermore repairing he seams was not a courtesy that's the way you left them and all the work is covered under my warranty All this resulted from your negligent workmanship that caused the flood in my kitchen to begin with If you didn't see a problem with the ceiling why have you sent workers out here about five times to repair it *** *** the warrant supervisor came out here to inspect it and agreed himself that something needed to done about the ceiling and shouldn't have been left in that conditionHowever D R Horton once again has failed to meet their obligation.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Robin told me to call her if I had not received my check by Friday Marchand since I have not received it I notified her at 2:PM after the mail has arrivedShe said she would check on it but it is 5:PM here and I have not heard back from herAgain I feel like this company has taken too long to refund my earnest money after the contract deadline and after I first contacted their agent to notify them that I wanted my money refundedThat was January 22, and it is now March 11, 2016.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
The response to my complaint wasn't addressed,we will be seeking further legal counsel concerning this matterI explained to Mr *** of D.RHorton about our decision

Our Warranty tech is working with the customer to resolve these issuesH/o agreed they need to level off square ft of the additional bark they added (grading issue), also they agreed to add gutter/down spout in this corner to better direct water which was the major issue hereWe have also
scheduled appointments with the customer for a stucco and paint issue not mentioned here that we will be taking care ofWe consider this matter closed ***

I contacted *** *** on February 2nd and he conveyed that both he and Praxis are continuing to work on a time that will be amenable to them both. Praxis has been diligent in their attempts to schedule and our Warranty Department has diligently inquired regarding as much. The remaining work is dependent upon the customer and Praxis scheduling a time for the repairs

Due to a Revdex.com technical issue, this complaint was just received by D.RHorton and we apologize for the delayed responseThe home's 10-year structural warranty coverage provided by *** *** *** has expired, as this home closed in Sept

This email is regarding *** *** attached is the complaint form with notes as to what has been done, in short, we agree that there has been a drainage issue on the side of their home, we have regarded the area of concern and now the customers would like to wait until we have had some rain so it
can be verified if the issue is resolved correctly or not. If after some rain it is determined that additional work is required, DRHI will agree to readdress and correct as needed Thanks, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** The trench is not allowed by the county so their solution is not acceptable and can not stay on my property or the other behind meIt is not to be in between the homes as not approved by county and do not care if they feel it is benefit to community as it is not and floods the yards, has snakes and is full of weedsA different solution is in order no matter how may times they claim it works , IT IS NOT ALLOWED BY COUNTY AND CAN NOT STAY BEHIND ANY OF OUR HOMES PERIOD!!!!!!!!!!!!!!!! SEAL IT UP AND GET RID OF TOTALLY OR COME TO ME WITH SETTLEMENT TO KEEP AS ISOnly option at this pointWill call county again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The issue at hand is the defective product sold and installed by DR HortonPer my conversation with the company that installed the door - they have replaced multiple doors in the *** *** due to material defects of the doorsThe door itself should perform for a lot longer than it hasI have maintained the door the best I could, however, the door itself is defectiveI don't accept the response by DR HortonThe builder has a responsibility to offer and install good quality productThis is obviously not the case here - the door has a severe bow at the bottomThis allowed for moisture to penetrate inside the house.I demand that my complaint be escalated furtherMr *** is clearly missing the point that I have made on multiple occasions - the company sold a defective productThis was further confirmed by the company that installed these doors
Regards,
*** ***

Complaint: ***
I need the head of ** *** construction in *** to call me ASAP to discuss this matter The attempt to pressure wash the stone is a ridiculous resolution and I am not accepting that The poor workmanship and design from ** *** needs attention I am getting the labor workforce involved, immigration services, the state and the national home builders association Also, I have contacted several news stations to report consumer theft
Regards,
*** ***

Per the signed warranty agreement at the time of closing, warranty coverage for siding on this home has expiredThe homeowner may consult with the siding manufacturer should they wish to learn more about siding repair or replacement and suggested maintenance for this product

Complaint: ***
I am rejecting this response because: *** our original warranty inspector told us that the roofing flash was a washHe would order a new one and have someone come and replace itHe also inspected our garage door and marked it with tapeThe tape is still on the garage doorYou have to be standing on the inside of the garage to see the wood lifting up!! No one has come or called to take a look at our home since July I have attached the front and back side of the month warranty that we gave ***
Regards,
*** ***

I spoke to the construction manager and the only remaining open item is the cabinet trim piece, which is just pending deliveryThanks,