D.R. Horton America's Builder

Our area construction manager has reached out to the homeowner and is awaiting a response in order to further discuss his concerns

I MET WITH THIS BUYER PERSONALLY ON FRIDAY AND HAVE TALKED AT LEAST ONCE PER DAY SINCE ALL LAWN ISSUES WERE ADDRESSED AND FIXED. THE LAST ONE IS SITTING WATER WHICH IS DUE TO BUYER RUNNING IRRIGATION THREE TIMES PER WEEK INSTEAD OF ONCE IF NOT RESOLVED AFTER A FEW WEEKS WE WILL REASSES ALL INTERIOR PUNCHOUT IS SCHEDULED TO BE FIXED THIS WEEK *** ** *** Division President-Tampa/Sarasota D.RHorton Inc., "America's Builder"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I took approximate measurements of the slope using string and a line levelAt ten feet from patio it drops 13.5', at twenty feet it drops 27' and at center of easement drainage it drops 47'! That for sure is "positive" drainage!I requested on two occasions thru *** *** a meeting with his superiors, *** *** and *** *** that never materializedI finally went to the office to meet Mr*** who at the time, had no idea who I was, what the issue was and no idea I had requested a meeting that he was to see me the day beforeAfter that meeting Mr*** tried for a time to get the work promised done, but was shot downThe only communication was the one letter denying any further workAfter that I sent an e-mail to Mr*** and as of today have not received any response from himThe only acceptable solution to this ongoing situation is a meeting and site inspection by superior management from the office in Texas to see what their team in the *** deems proper grading and treatment of home buyers.Thank you*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute It has been months without the necessary repairs that need to be madeAlso the yard requires a retaining wall that is being refused by the companyIf all work is completed by the end of July 19th to include the retaining wall installed throughout the back yard, the wood floors replaced, the carpet in the master bedroom carpet replaced, damaged roof, gutters, master bath tub replaced, the master shower fixed, light fixture on staircase repaired, the complaint will stand.
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Revdex.com*** ***
*** *** **
*** ** ***
Dear *** *** *
This letter is in regards to your complaint submitted on 4/17/12:06:PM against D R HORTON INC and assigned complaint ID ***
The business response is either below or attached. You have calendar days to submit your response back to the Revdex.comIf no response is received, we will assume that your complaint has been resolved
The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may redact your complaint to protect privacy rights and to remove inappropriate language
If you have any questions, please contact us at *** between 9:a.mand 4:p.mor by email at ***
Regards,
*** ***
Dispute Resolution, Ad Review
*** *** ***
MESSAGE FROM BUSINESS:
Good evening, It was reported to the Warranty Dept that as of Monday, June 22nd, all the landscaping repairs we proposed to do were completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
First of all, we have not dealt with or even heard of *** ***, nor has he been by our house to even see the issues we are having.1. The AC Unit: There has been well over visits from ***, which NONE of them fixed any of the problems, and the unit is currently totally down. As of 8/1/15, the unit froze up solid, and *** came out and disconnected it, and left. The unit was running non stop and the temperature in the house exceeded degreesThey returned on 8/2/15, and said they found a bad TXV and the upstairs unit was low on Freon. The only unit working for the whole house right now, is the smaller one. Every tech that has been out to service it, has had a different description of what the problem is. We had someone independently come out and look at it, and he said it was the compressor, and needs to be replaced, and if not replaced, it will not last the lifetime of the compressor. We feel like they are trying to just "get by" for the summer, and then come next summer, it will be our responsibility, as it will no longer be under warranty. We are aware that DR Horton knows of these problems, as well as Carrier and ***, but we are going on months now dealing with this same problem.2. The warped boards on the fence IS due to the sprinkler system not being aligned correctly, hitting the boards and causing them to warpThe warped boards have been replaced at this time, but the sprinkler system still is not aligned away from the fenceThe soffits on the west side of the house have NOT been fixed as of this date, and are currently housing birds nests. The vents ARE being used by the master bath, and need to be completed.4. Microwave has been replaced. Acceptable

Dear Revdex.com:Thank you for your letter dated May 14, addressed to DR Horton, IncBelow, you will find responses to theclaims presented in the letter.IHorton used a bloc vote based on their number of owned lots to take control of the Board of Directors for theHomeowners
AssociationBuilder controls Board of Directors for HOA.Response- The Annual meeting is held each year in accordance with the documents and Florida StatutesThe 2014-person P*** *** Board of Directors was elected in accordance with the P*** *** CommunityAssociation documents and Florida StatutesThe results of the elections included individual homeowners ***, *** ***and *** ***Recently, *** *** resigned on 3/11/due to selling his home and movingout of the community*** *** resigned on 2/24/The Annual meeting is approaching and theremaining Board members agreed to leave the two vacated seats vacant and let the owners vote for all seats atthe next annual meeting, which is being scheduled now by the Property Manager under the guidelines of theP*** *** Community documents and Florida StatutesHorton disbanded the community's rights to *** fines against homeowners and Jot owners who brokecommunity rules documented in the CCR's for P*** ***, including fines for builder.Response- Per the P*** *** documents and Florida Statutes, it is a Board decision on whether they want tohave a fining committee and *** fines in the communityThe P*** *** Board of Directors has chosen not tofine in the communityViolations are being sent to homeowners monthly and owners have cured their violations asthey get the noticesOut of the violations sent, there are outstanding violations at this time in thecommunityHorton refused to respond to due process committee Jist of violations who had completed the due process andneeded further action.Response- The protocol established by the Board, in accordance with the HOA documents, is that violations areprocessed by the Licensed Community Association Manager through the Community Association ManagementCompany, who sends notice to the parties in violationThe P*** *** Board of Directors has found that thisprocess is effective in resolving violationsHorton disbanded the homeowner run due process committeeResponse- The P*** *** Board of Directors has not disbanded the Due Process CommitteeHowever, theyhave not approved fining by the Due Process CommitteeHomeowners are taking care of their violations in a timelymannerOnly violations are outstanding in the communityHorton decided that it did not want to pay the arc committee fee required by the CCR's for architectural proposalsand announced the suspension of the requirement to pay the proposed fee.Response- The P*** *** ARC committee, under P*** *** Board of Directors' direction, was not chargingthe $fee prior to Sept5, 2013.The P*** *** Board of Directors I Licensed Community Manager posted a notice for a P*** *** Board ofDirectors meetingIt was held on March 19, at 10:a.mThe P*** *** Board of Directors asked thehomeowners at the meeting if they wanted to waive the $Arc feeThe owners were in favor of waiving the$ARC feeThe P*** *** homeowners said they felt they should not be penalized for improving theexterior of their homeThe P*** *** Board of Directors moved that the arc fee would be waived if theAssociation Attorney opinion granted them that rightAll were in favor and the motion carriedThe P*** ***Board of Directors then directed the Licensed Community Association Manager to reach out to the AssociationAttorney for a written Attorney OpinionThe Attorney said the $ARC fee could be waived by the ParksideWest Board of Directors in a board meeting, which took place on March 19, The P*** *** Board ofDirectors /Licensed Community Manager then reached out to the ARC committee and let them know theAssociation would no longer be charging the ARC feeThe ARC committee did not follow the P*** *** Boardof Directors decision and proceeded to deny ARC applications for not paying the ARC fee of $25.00.The P*** *** Board of Directors conducted a meeting on May 7, at 11:a.mIn the meeting, there wasa discussion with the owners at P*** *** about the $Arc feeThe Board found that there were someconflicting views on the ARC feeThe Board of Directors reversed the decision to waive the $ARC fee anddecided to table the discussion until the annual meeting in where the entire community can discuss thematterWhen the committee rejected the proposals (arc applications) including the Horton proposal that did not have therequired fee, Horton had letters sent to ARC committee members- all residents- that the committee was nowdisbanded-Response- The P*** *** Board of Directors received multiple complaints regarding the conduct of the ARCcommitteeAdditionally, it was discovered that the ARC Committee had ta*** actions that violated Florida Statuesand the P*** *** HOA documentsFor that reason, the P*** *** Board conducted a meeting on May 7,at 11:a.mand voted, unanimously, to remove the current ARC committeeThe P*** *** Board ofDirectors agreed to run the ARC until such time as a new ARC committee could be formed by the new P*** ***Board of Directors at the upcoming annual meeting in 2015.I would like to take this opportunity to thank you for bringing this matter to our attention and trust this informationclarifies the issues you have raised, however, should you require any further assistance please do not hesitate to letme know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The reason why I am rejecting the business response is because the solution made the problem worse. The issue is worse because there is now a ditch that is filled with water and the drain covers are also full instead of draining. It caused more of a flooding issueThe side and backyard of the house is also flooded nowThe landscaping was not layed evenly and reduces the property valueThe grass is layed in patchesThe yard no longer has the professional finished look that it once hadI have attached some photos of the issues I am talking about
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
The problems that I have submitted to D.RHorton have not been fixedThey set appointments for repair on last Friday 8/5/and neither of the two appointment showed up or calledI finally called the warranty person that I have been working with and at that point received a call from one of the venders late that afternoon asking to make another appointmentThe other vender finally called me this morning and that appointment will not happen till next MondaySo they want to respond that they are waiting to schedule appointments because of my schedule issuesI have had consecutive weekdays off and gave them a couple of other options for last week and this is the type of service I getNO SHOWS, NO CALLS

Complaint: ***
I am rejecting this response because: We did met with the D.RHorton Sales Manager and Construction Manager on
3/27/to review the items in order to provide a repair plan. No repairs have been set up as to this date. Another meeting is scheduled 4/3/to discuss their formal document repair plan. Not until we actually see the repairs completed will I feel this complaint will be resolved. I have been promised many things this past year as to which not have been completed.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** There are many errors in D.RHorton's accountAnd, despite the plumber having admitted the mistake and the builder telling us the plumbing company would be covering the repair costs, the builder is now not accepting responsibility nor allowing their subcontractor to accept responsibility We did indeed purchase a townhome from D.RHorton and closed last month (June 9) We changed the majority of our flooring on the main floor not to hardwood as the builder has stated but to CoretecPlus 7" luxury vinyl plankMs *** was well aware this was not hardwood, because she stated she was impressed with the quality of the flooring and asked for the website because she was interested in this particular flooring for personal useHowever, I am not sure what the change of flooring has to do with this issueWe did indeed install a washing machine not purchased by D.RHorton, and we did not have D.RHorton install the machineHowever, the washing machine was installed in the first floor laundry room not the second floor as stated by the builder. Contrary to the builder's claim that the washing machine was not connected properly, the washing machine was correctly installed to the drain port provided - the only drain line available to usThere were two drain ports - one was capped, one was left uncappedAccording to NC Plumbing Code, any pipe not connecting to the drain system must be cappedThe washing machine was installed to the uncapped portWe never removed any cap Unfortunately the plumber had capped the incorrect portThe one left open was not connected to the drain system but instead was an open port that drained into the wall behind the washing machineWhen the plumber came, he verified that the wrong port had been left open, said it was their mistake and stated that the plumbing company would cover our damages The following day Ms *** visited the house, checked out the first floor washing machine and surveyed the damage to the first floor She never even went up the stairs to the second floorShe called later that day and confirmed what the plumber had told us - this was their mistake and they would cover the cost to restore the flooring to the state it was prior to the floodingTwo days later I received an email from Ms *** stating that this was not their fault, we had misunderstood the plumber and that D.RHorton would not cover the damageI do not know why D.RHorton will not allow the plumber to cover those costs - it would not cost the builder anything out of pocket. Sincerely,*** ***

We appreciate the customer reaching out to us and bringing their concerns to our attentionA warranty representative has a meeting with the homeowner scheduled on Monday to assess their concerns, and we look forward to assisting the customer

We spoke to the homeowner prior to sending the plumber out to inspect the issue with his irrigation and stated that we would correct the issue if it was installation-related, otherwise it is not a warrantable item. The plumber assessed the pipe and found that it blew out due to not being
winterized or winterized correctly and was not related to installationThis information was given to the homeowner, and he was advised to contact a landscaping company that does irrigation so he can have this corrected

Complaint: ***
I am rejecting this response because:I feel this is a generic response and doesn't offer me any solution or even help me in any capacityI feel as though they didn't even read the compliant fully, as I stated no one will answer the phone, nor return my phone callsThey will not even respond to my emailsThis is becoming ridiculous and I will accept anything other than my driveway being repoured properly, as it should have been originally when you buy a brand new house.
Regards,
*** ***

Warranty is aware of the remaining items and apologizes for the delayThe HVAC cannot be charged until temperatures reach above degrees and will be scheduled at that time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Upon reviewing the response from Mr *** I contacted both professional tile installers who inspected the flooring installation and both of them stated that the proper way to re-grout is to remove the existing improperly installed grout and re-grout with new grout and neither of the problems mentioned by Mr*** will be present if done properlyUpon their installer indicating that the issue was with the tile and that he could not lay that tile properly D.RHorton brought out the manufacturer who stated there was no issue with the material usedI appreciate them stating that they will take care of the problem but my complaint was filed nine months ago and has required me to take numerous days off of work and we have yet to have a date for the problem to be properly repaired
Regards,
*** ***

Good morning Ms*** We had not received a denial letter for Ms*** loan from the lender but they have said it is forthcomingSince she cannot obtain financing, we will refund her depositThe refund will take approx2-weeks Thank you ***
*** Sales Manager-North Florida

We have asked for a main office representative to come to view our home so that Mr*** is aware of the issues that were never resolved It is clear that this message has not gotten to Mr*** and *** refuses to take it to the next level This is an Issue that multiple Project Managers have acknowledged but each time before it is resolved, we have another project manager and start at the beginning I will send a certified letter directly to the home office We have sent so many reports to the warranty office about this issue for well over a year that have never even gotten a response We bought believing that *** communities were premier places to live However, no one here is happy We have no working irrigation for months, the community amenities when we bought were "miles of wilderness hiking trails and acres of conservation area", which have become "you have sidewalks in other people's neighborhoods and a stand of trees between several of the homes I will tell everyone I know to never consider a *** Property, they do not make good on their warranty and do not monitor the work of their sub-par contractors My house is appalling, my neighborhood looks like a war zone without grass, and no one is happy The deceitful practices of this company abound, everything is lies and trying to cheat the customers out of advertised items to save a dollar The paint issue has been long standing, the structural defects that were lumped into the "multiple paint issues" by the project manager who assured us everything was going to be taken care of, was his way of hiding those issues so the home office was not aware of them Another deceitful practice used commonly here as well You may close this case as unresolved We will just have to use other means to deal with this longstanding issue We are very disappointed with DR *** and its agents, from sales, to service, to contractors, to HOA (who is still run by ***), all the way through its quality care It was our mistake to ever buy in a property with that title

I met my technician onsite last week and we developed a corrective plan for the yard and are in process of scheduling this. Weather has delayed the repairs but I anticipate the corrections taking place in the next weeksThank you, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The DR Horton response is rejected. It has not addressed all concerns for resolution that were listed in the desired settlement section of the complaint
Regards,
*** ***

D.RHorton is assisting the plumbing contractor *** *** *** in their investigation of water leak claims in tubing supply lines manufactured by NIBCOWhile the mechanical (HVAC, Plumbing and Electrical) warranty has long passed on the plumbing lines and fixtures in your home, in
some cases *** and D.RHorton have stepped in to assist our customers when a NIBCO leak has been reported, and repairs have been provided at no cost to our customersIf you experience a plumbing leak in your home, we request you to first contact *** *** *** at *** and then send D.RHorton San Antonio Warranty an e-mail at ***