D.R. Horton America's Builder

We have an appointment set up with *** *** for Thursday, January 21st at 4:pm to work out a satisfactory resolution regarding her walkway *** *** Customer Service CoordinatHorton

Revdex.com: The builder did come and installed a French drain. I belive that this solution will work at first glance, That being said, we'll see how it performs after a few good rains. I don't consider this issue closed until we prove the drain works.
Regards,
*** ***

I have called Ms*** and let her know we are refunding her deposit. We had already requested a refund from our corporate office; but had not communicated that to herI let Ms*** know that the refund would take approxweeks for her to receive itI gave her
my contact information if she has any other concerns Admittedly there was confusion, as she purchased the home on 10-30-15, then changed her mind by Monday 11-2-and wanted to cancel, then decided to stay with the purchase, then changed her mind again and decided not to move forward, all within a one week period Please call me if you have any questionsThank you! *** *** Sales Manager-North Florida

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Mr *** apparently is confused with our position in this matter, We are seeking additional damages due to their negligence in addressing this problem in a professional ethical mannerWe will not be intimidated by Mr*** deadline of February 1, Our leagal counsel will address his final offer and give our responseWe will take this matter out to whatever recourse available under CA lawPlease advise D.RHorton to communicate only with our legal counselThank you for your cooperation with this final resolution of our complaint

We are in communication with the customer and have an appointment scheduled on Septto address their concerns

Complaint: ***
I am rejecting this response
because: I complained about the Landsaping as soon as I moved after closing on my houseI contacted the Superintendent multiple times and also the sales agent who was housed in the community and they both agreed with the fact that the trees are of very poor condition but it will improve after the winter is overThe Superintendent came to the house physically and he could not assist with more than just saying water the trees, and mention that every house has a budget for Landsaping and that we reached our limit and they can't do more to our Landsapingwe were of course watering frequently but of no valueThe oak trees have been dead since we moved and they would not do anything to replace them.I gave up with DR Horton and kept the dead trees in the yard until the HOA took over and they sent me a day notice to replace the dead oak trees, I had no choice but to replace them to avoid having problems with HOA.I have the letter from the HOA and all the documents and pictures to show the dead treesAll the neighbors were talking about the poor quality of the oak trees but they all know that the trees we have in my yard are dead and have been dead since they were installed.
Regards,
*** * ***

The home at *** *** *** passed all municipal inspections and received a “Certificate of Occupancy” (CO)We are currently addressing the homeowners warranty service request (WSR) and will resolve the warrantable items as soon as possible for our customer

Ms, *** signed a purchase agreement for a new home in Charlotte NCThe contract stipulated that she needed to obtain full loan approval for a mortgage loan within days of contractMs***, remained under contract for approximately months while she attempted to acquire a mortgage from
three different lendersShe was given numerous extensions to her agreement on behalf of DR Horton in an effort to give her extra time and every opportunity to acquire a loan After nine months and several attempts, Ms*** was ultimately denied a loan from three different lenders all due to her own credit circumstances. In short, Ms*** was simply unable to purchase the home because she didn’t have the means to pay for it, either through a mortgage loan or cash payment

The field warranty manager will be reaching out to schedule an appointment with the homeowner soon

As a courtesy, D.RHorton has agreed to be regrade and re-sod approximately 2’ inside of the property lineOur Customer Service Representative has referred *** *** to *** regarding missing insulation from the dishwasher as well as missing microwave vent filtersWe are uncertain whether
he has contacted them to schedule an appointmentThe grout cracking in the master shower was repaired on 2/11/17, but unfortunately the cracks have reappearedWe will need to schedule a follow up repair to install siliconized grout under the shower seat and around the corner caddyThe customer expressed concern about the condition of the foundation, so elevations were taken on the foundation on 12/15/and it showed to be relatively flat at the timeElevations will be measured again on 3/15/to make a comparison after which we expect to repair the minor drywall crack in the kitchen ceilingOur contractors and vendors schedule appointments Monday through Friday from 8-and 1-pm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meAll I wanted is something in writing and now I have it.
Regards,
*** ***

DR Horton will agree to the following: Although the home is out of warranty and *** *** *** *** are not the original homeowners, DR Horton will, as a sign of customer goodwill reinstall the kitchen sink, and reconnect the plumbing and the disposalDR Horton will warrant the installation of the
sink for year from the date of installThe piece of wood noted in the picture was never there to support the sink, it was installed merely to hold the sink in place while the epoxy dried while still in the granite shopSincerely, *** ***
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We have been in communication with the customer and visited their home to assess their concern with their yardUpon further investigation, an offer to address the matter was made; however, we have not heard back from the customer regarding our offerShould they wish to move forward, we'd be happy
to do so

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

I called MrE*** Friday afternoon March and spoke with him about his deposit check. I explained that we don’t have the check in the MS office and that the check was sent to our corporate office in Daphne, AL and that the release had to be processed and then the
check had to be issued and mailed out to him. He said he was told it would take three days to get his check back I explained that DR Horton was a corporation and that it would take longer than the three days I called to check on the status of the check at our corporate office and they informed me that the check was in processing and would be sent out this week. I told Mr*** that he would be receiving the check sometime toward the latter of the week. He was very polite and said ok. I gave him my phone number and asked him to call me when he received the check so that I will know that he received it. If not, then I would call the corporate officeHe said he said ok and then we ended the conversationSINCERELY, *** ** *** Area Sales Manager, MS DR Horton Homes

June 8, *** *** *** *** *** *** *** *** *** *** *** *** Meadow Park Community Home Closed: August 24, *** ***
*** *** RE: Complaint REPLY Dear Revdex.com, We have reviewed our records regarding the home at *** ***
*** and subsequent complaint filed with the Revdex.comOur review indicates that the original plumbing contractor *** *** Co performed a warrantable repair to the home (warranty coverage was provide under the mechanical contractor warranty)The repairs were made and the plumbing sewer system was inspected by the City of San Antonio Plumbing Department *** on January 16, and “PASSED” inspection at the completion of the repairs The home is covered by the Limited Builder Warranty for years & from the original date of closing and the Limited Structural Warranty provided by the Residential Warranty Company (RWC) for coverage in years thru of warranty coverage(Please refer to the NEW Home Care Handbook for coverage’s and contact information) At the request of the homeowners, the home was inspected by the DR Horton and during the inspection process instructions were provided to the homeowner regarding contacting and requesting a Fact Finding Inspection by the RWCAs for further information regarding the homeowner filing with the RWC, I would not have that informationThe Residential Warranty Cocan be reached ** *** *** *** ***, ** *** *** *** If you have any questions, please do not hesitate in contacting me Respectfully, *** ***
*** *** SAN ANTONIO / SOUTH TEXAS DIVISION

After further inspection, we respond that the grass is growing to our expectations. We use a mix of rye and bluegrass as explained in our Warranty manual, which the *** received on 5/17/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.While the response is true, and I appreciate the efforts being made, this is the third time the repairs were promised to be completedI can't withdraw this complaint until the repairs are actually completedI have some concern the floors will be repaired properly and there are follow on repairs to be completed even after that (baseboard replacement, caulking, and paint touch ups, replacing the toilet in the powder room over the replaced floors...).Warren, the construction manager, was certainly the most professional DR Horton representative I've encountered; and this response does not reflect on his effortsI just can't see why I should acknowledge this as resolved when I'm actually in the same situation I have been
Regards,
*** ***

Good morning! In reference to the above complaint, the sprinkler system has been repaired, but I have just been informed that the homeowner has concerns with additional grading they feel is incorrect on their home. We are contacting today and scheduling a customer service
representative to meet with them and address the issue of a French drain. The landscaping and sprinkler system issues have been resolved. Thank you, *** ***Customer Service Manager- Carolinas Division*** *** *** ** *** Thank you,
*** ***
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I have attached three photos showing where the doggie waste station was installed near Ms*** unitThe doggie stations are installed in locations based on the best visibility and access to our homeowners while walking their petsThe community of Via Sorento has a contracted janitorial vendor
that services the community twice a week, part of this service includes the cleof pet wasteViolations are sent to homeowners who do not clean up after their pets and fines are assessed according to the community’s fine policy The health department has not made contact with AAM regarding any complaints The exterior of the condo units are sprayed monthlyI advised Ms*** to contact me if she required any additional spraying from the exterminator and I would send them to spray around her unitMs*** did not contact me to confirm she would like to schedule an exterminator to come outI have contacted the community exterminator and they will be spraying around Ms*** unit within the next business days