D.R. Horton America's Builder

We are in communication with the customer and have an appointment scheduled on Septto address their concerns

DR Horton will agree to the following: Although the home is out of warranty and *** *** *** *** are not the original homeowners, DR Horton will, as a sign of customer goodwill reinstall the kitchen sink, and reconnect the plumbing and the disposalDR Horton will warrant the installation of the
sink for year from the date of installThe piece of wood noted in the picture was never there to support the sink, it was installed merely to hold the sink in place while the epoxy dried while still in the granite shopSincerely, *** ***
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Dear Revdex.com:Thank you for your letter dated May 14, addressed to DR Horton, IncBelow, you will find responses to theclaims presented in the letter.IHorton used a bloc vote based on their number of owned lots to take control of the Board of Directors for theHomeowners
AssociationBuilder controls Board of Directors for HOA.Response- The Annual meeting is held each year in accordance with the documents and Florida StatutesThe 2014-person P*** *** Board of Directors was elected in accordance with the P*** *** CommunityAssociation documents and Florida StatutesThe results of the elections included individual homeowners ***, *** ***and *** ***Recently, *** *** resigned on 3/11/due to selling his home and movingout of the community*** *** resigned on 2/24/The Annual meeting is approaching and theremaining Board members agreed to leave the two vacated seats vacant and let the owners vote for all seats atthe next annual meeting, which is being scheduled now by the Property Manager under the guidelines of theP*** *** Community documents and Florida StatutesHorton disbanded the community's rights to *** fines against homeowners and Jot owners who brokecommunity rules documented in the CCR's for P*** ***, including fines for builder.Response- Per the P*** *** documents and Florida Statutes, it is a Board decision on whether they want tohave a fining committee and *** fines in the communityThe P*** *** Board of Directors has chosen not tofine in the communityViolations are being sent to homeowners monthly and owners have cured their violations asthey get the noticesOut of the violations sent, there are outstanding violations at this time in thecommunityHorton refused to respond to due process committee Jist of violations who had completed the due process andneeded further action.Response- The protocol established by the Board, in accordance with the HOA documents, is that violations areprocessed by the Licensed Community Association Manager through the Community Association ManagementCompany, who sends notice to the parties in violationThe P*** *** Board of Directors has found that thisprocess is effective in resolving violationsHorton disbanded the homeowner run due process committeeResponse- The P*** *** Board of Directors has not disbanded the Due Process CommitteeHowever, theyhave not approved fining by the Due Process CommitteeHomeowners are taking care of their violations in a timelymannerOnly violations are outstanding in the communityHorton decided that it did not want to pay the arc committee fee required by the CCR's for architectural proposalsand announced the suspension of the requirement to pay the proposed fee.Response- The P*** *** ARC committee, under P*** *** Board of Directors' direction, was not chargingthe $fee prior to Sept5, 2013.The P*** *** Board of Directors I Licensed Community Manager posted a notice for a P*** *** Board ofDirectors meetingIt was held on March 19, at 10:a.mThe P*** *** Board of Directors asked thehomeowners at the meeting if they wanted to waive the $Arc feeThe owners were in favor of waiving the$ARC feeThe P*** *** homeowners said they felt they should not be penalized for improving theexterior of their homeThe P*** *** Board of Directors moved that the arc fee would be waived if theAssociation Attorney opinion granted them that rightAll were in favor and the motion carriedThe P*** ***Board of Directors then directed the Licensed Community Association Manager to reach out to the AssociationAttorney for a written Attorney OpinionThe Attorney said the $ARC fee could be waived by the ParksideWest Board of Directors in a board meeting, which took place on March 19, The P*** *** Board ofDirectors /Licensed Community Manager then reached out to the ARC committee and let them know theAssociation would no longer be charging the ARC feeThe ARC committee did not follow the P*** *** Boardof Directors decision and proceeded to deny ARC applications for not paying the ARC fee of $25.00.The P*** *** Board of Directors conducted a meeting on May 7, at 11:a.mIn the meeting, there wasa discussion with the owners at P*** *** about the $Arc feeThe Board found that there were someconflicting views on the ARC feeThe Board of Directors reversed the decision to waive the $ARC fee anddecided to table the discussion until the annual meeting in where the entire community can discuss thematterWhen the committee rejected the proposals (arc applications) including the Horton proposal that did not have therequired fee, Horton had letters sent to ARC committee members- all residents- that the committee was nowdisbanded-Response- The P*** *** Board of Directors received multiple complaints regarding the conduct of the ARCcommitteeAdditionally, it was discovered that the ARC Committee had ta*** actions that violated Florida Statuesand the P*** *** HOA documentsFor that reason, the P*** *** Board conducted a meeting on May 7,at 11:a.mand voted, unanimously, to remove the current ARC committeeThe P*** *** Board ofDirectors agreed to run the ARC until such time as a new ARC committee could be formed by the new P*** ***Board of Directors at the upcoming annual meeting in 2015.I would like to take this opportunity to thank you for bringing this matter to our attention and trust this informationclarifies the issues you have raised, however, should you require any further assistance please do not hesitate to letme know

Complaint: ***
I am rejecting this response because: We did met with the D.RHorton Sales Manager and Construction Manager on
3/27/to review the items in order to provide a repair plan. No repairs have been set up as to this date. Another meeting is scheduled 4/3/to discuss their formal document repair plan. Not until we actually see the repairs completed will I feel this complaint will be resolved. I have been promised many things this past year as to which not have been completed.
Regards,
*** ***

I MET WITH THIS BUYER PERSONALLY ON FRIDAY AND HAVE TALKED AT LEAST ONCE PER DAY SINCE ALL LAWN ISSUES WERE ADDRESSED AND FIXED. THE LAST ONE IS SITTING WATER WHICH IS DUE TO BUYER RUNNING IRRIGATION THREE TIMES PER WEEK INSTEAD OF ONCE IF NOT RESOLVED AFTER A FEW WEEKS WE WILL REASSES ALL INTERIOR PUNCHOUT IS SCHEDULED TO BE FIXED THIS WEEK *** ** *** Division President-Tampa/Sarasota D.RHorton Inc., "America's Builder"

Complaint: ***
I am rejecting this response because:I feel this is a generic response and doesn't offer me any solution or even help me in any capacityI feel as though they didn't even read the compliant fully, as I stated no one will answer the phone, nor return my phone callsThey will not even respond to my emailsThis is becoming ridiculous and I will accept anything other than my driveway being repoured properly, as it should have been originally when you buy a brand new house.
Regards,
*** ***

I have called Ms*** and let her know we are refunding her deposit. We had already requested a refund from our corporate office; but had not communicated that to herI let Ms*** know that the refund would take approxweeks for her to receive itI gave her
my contact information if she has any other concerns Admittedly there was confusion, as she purchased the home on 10-30-15, then changed her mind by Monday 11-2-and wanted to cancel, then decided to stay with the purchase, then changed her mind again and decided not to move forward, all within a one week period Please call me if you have any questionsThank you! *** *** Sales Manager-North Florida

June 8, *** *** *** *** *** *** *** *** *** *** *** *** Meadow Park Community Home Closed: August 24, *** ***
*** *** RE: Complaint REPLY Dear Revdex.com, We have reviewed our records regarding the home at *** ***
*** and subsequent complaint filed with the Revdex.comOur review indicates that the original plumbing contractor *** *** Co performed a warrantable repair to the home (warranty coverage was provide under the mechanical contractor warranty)The repairs were made and the plumbing sewer system was inspected by the City of San Antonio Plumbing Department *** on January 16, and “PASSED” inspection at the completion of the repairs The home is covered by the Limited Builder Warranty for years & from the original date of closing and the Limited Structural Warranty provided by the Residential Warranty Company (RWC) for coverage in years thru of warranty coverage(Please refer to the NEW Home Care Handbook for coverage’s and contact information) At the request of the homeowners, the home was inspected by the DR Horton and during the inspection process instructions were provided to the homeowner regarding contacting and requesting a Fact Finding Inspection by the RWCAs for further information regarding the homeowner filing with the RWC, I would not have that informationThe Residential Warranty Cocan be reached ** *** *** *** ***, ** *** *** *** If you have any questions, please do not hesitate in contacting me Respectfully, *** ***
*** *** SAN ANTONIO / SOUTH TEXAS DIVISION

Due to a Revdex.com technical issue, this complaint was just received by D.RHorton and we apologize for the delayed responseThe home's 10-year structural warranty coverage provided by *** *** *** has expired, as this home closed in Sept

We appreciate the customer reaching out to us and bringing their concerns to our attentionA warranty representative has a meeting with the homeowner scheduled on Monday to assess their concerns, and we look forward to assisting the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.While the response is true, and I appreciate the efforts being made, this is the third time the repairs were promised to be completedI can't withdraw this complaint until the repairs are actually completedI have some concern the floors will be repaired properly and there are follow on repairs to be completed even after that (baseboard replacement, caulking, and paint touch ups, replacing the toilet in the powder room over the replaced floors...).Warren, the construction manager, was certainly the most professional DR Horton representative I've encountered; and this response does not reflect on his effortsI just can't see why I should acknowledge this as resolved when I'm actually in the same situation I have been
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute It has been months without the necessary repairs that need to be madeAlso the yard requires a retaining wall that is being refused by the companyIf all work is completed by the end of July 19th to include the retaining wall installed throughout the back yard, the wood floors replaced, the carpet in the master bedroom carpet replaced, damaged roof, gutters, master bath tub replaced, the master shower fixed, light fixture on staircase repaired, the complaint will stand.
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Revdex.com*** ***
*** *** **
*** ** ***
Dear *** *** *
This letter is in regards to your complaint submitted on 4/17/12:06:PM against D R HORTON INC and assigned complaint ID ***
The business response is either below or attached. You have calendar days to submit your response back to the Revdex.comIf no response is received, we will assume that your complaint has been resolved
The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may redact your complaint to protect privacy rights and to remove inappropriate language
If you have any questions, please contact us at *** between 9:a.mand 4:p.mor by email at ***
Regards,
*** ***
Dispute Resolution, Ad Review
*** *** ***
MESSAGE FROM BUSINESS:
Good evening, It was reported to the Warranty Dept that as of Monday, June 22nd, all the landscaping repairs we proposed to do were completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
The problems that I have submitted to D.RHorton have not been fixedThey set appointments for repair on last Friday 8/5/and neither of the two appointment showed up or calledI finally called the warranty person that I have been working with and at that point received a call from one of the venders late that afternoon asking to make another appointmentThe other vender finally called me this morning and that appointment will not happen till next MondaySo they want to respond that they are waiting to schedule appointments because of my schedule issuesI have had consecutive weekdays off and gave them a couple of other options for last week and this is the type of service I getNO SHOWS, NO CALLS

We have an appointment set up with *** *** for Thursday, January 21st at 4:pm to work out a satisfactory resolution regarding her walkway *** *** Customer Service CoordinatHorton

Complaint: ***
I am rejecting this response
because: I complained about the Landsaping as soon as I moved after closing on my houseI contacted the Superintendent multiple times and also the sales agent who was housed in the community and they both agreed with the fact that the trees are of very poor condition but it will improve after the winter is overThe Superintendent came to the house physically and he could not assist with more than just saying water the trees, and mention that every house has a budget for Landsaping and that we reached our limit and they can't do more to our Landsapingwe were of course watering frequently but of no valueThe oak trees have been dead since we moved and they would not do anything to replace them.I gave up with DR Horton and kept the dead trees in the yard until the HOA took over and they sent me a day notice to replace the dead oak trees, I had no choice but to replace them to avoid having problems with HOA.I have the letter from the HOA and all the documents and pictures to show the dead treesAll the neighbors were talking about the poor quality of the oak trees but they all know that the trees we have in my yard are dead and have been dead since they were installed.
Regards,
*** * ***

As a courtesy, D.RHorton has agreed to be regrade and re-sod approximately 2’ inside of the property lineOur Customer Service Representative has referred *** *** to *** regarding missing insulation from the dishwasher as well as missing microwave vent filtersWe are uncertain whether
he has contacted them to schedule an appointmentThe grout cracking in the master shower was repaired on 2/11/17, but unfortunately the cracks have reappearedWe will need to schedule a follow up repair to install siliconized grout under the shower seat and around the corner caddyThe customer expressed concern about the condition of the foundation, so elevations were taken on the foundation on 12/15/and it showed to be relatively flat at the timeElevations will be measured again on 3/15/to make a comparison after which we expect to repair the minor drywall crack in the kitchen ceilingOur contractors and vendors schedule appointments Monday through Friday from 8-and 1-pm

Per the signed warranty agreement at the time of closing, warranty coverage for siding on this home has expiredThe homeowner may consult with the siding manufacturer should they wish to learn more about siding repair or replacement and suggested maintenance for this product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The reason why I am rejecting the business response is because the solution made the problem worse. The issue is worse because there is now a ditch that is filled with water and the drain covers are also full instead of draining. It caused more of a flooding issueThe side and backyard of the house is also flooded nowThe landscaping was not layed evenly and reduces the property valueThe grass is layed in patchesThe yard no longer has the professional finished look that it once hadI have attached some photos of the issues I am talking about
Regards,
*** ***

I spoke to the construction manager and the only remaining open item is the cabinet trim piece, which is just pending deliveryThanks,