D.R. Horton America's Builder

Please accept this correspondence as D.RHorton, Inc.'s ("Horton") response to the BetterBusiness Bureau ("Revdex.com") with regard to the above-referenced complaint.On Thursday, May 19, 2016, *** ***, D.RHorton Warranty Manager, and *** ***,ofGeoscapes of Texas, Inc., met with Mr*** at
his homeUpon inspection, the grass did notseem to have taken root and was not growingNormally landscaping is not warrantable due tothe many variables regarding lawn careHowever, Horton has agreed to replace the grass that didnot growMr*** was informed of the decision and was pleased with the outcome.Thank you for giving D .RHorton the opportunity to respond to this complaint

Per Allstate Electric's email to D.RHorton: The electrician checked the voltages, and took an amp load reading of amps on a amp circuitThis was on 1/3/17. Many steam cleaning units draw between to amps(much like a vacuum cleaner), and it is not unusual for these units to overload the circuit and therefore cause the breaker to tripThis may well be what happened in this particular instanceThere is a bathroom receptacle upstairs which is on a amp circuitPlugging the steam cleaning unit into this outlet could alleviate the overload

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *nd have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.***,We would like to submit a rebuttalWe have not had anyone take care of the backyard grade issue as of yet and would like to have this taken care of as soon as possible This might just be a misunderstanding or a disconnect in the communication because they did state they would take care of and we appreciate greatly.Thanks,*** ***
Regards,
*** ***

All outstanding warrantable concerns will be addressed per the terms of the warranty agreement and will be coordinated through the warranty department

Complaint: ***
I am rejecting this response because:multiple request to: correct airflow in bedroom Reverse what T&M AIR and Heating did in my attic in attempt to correct airflow, never addressed Knocking in master suite wall from usage of hot water in kitchen, master bath and dishwasher, never addressed Loud water sounds (waterfall) in pantry while doing laundry or using bath over pantry 2nd cement crack across garage floor Fallen object from under stairwell, never addressed Stairs- squeaky, popping and creaking, noisy Terrible Sheetrock finish in ceilings: b/r’s; kitchen; formal l/r and garage: (has appearance of 2x4’s or railroad tracks Area construction Mgr would only address one and there was no change
Driveway damage caused by DRH contractor in June; DRH did a terrible patch job finally in NovemberDriveway, sidewalk leading to front door is deteriorating; breaking up Porch is extremely slantedRepair to mud room door (leading from home to garage) was adjusted due to original framing CUT TOO WIDE; Air is coming induring recent cold snap freezing air coming in Air and light @ bottom of front doorOTHER DAMAGE CAUSED BY WARRANTY WORK DONE: HAS NOT BEEN REPAIRED, REPLACED OR COMPLETED B/R #door frame cracked in October when attempting door installation (DRH REPS WERE NOTIFIED) Hardiplank due to work not sanctioned by me: removal of what *** ***, construction Mgr coined as “extra concrete from home’s foundation: damaged 10/19/17; some replaced 11/20/17, ( more need replacement) never painted, never cleaned black markings or red mud from home’s exterior) Trim @ story foyer landing added per *** ***, project Mgr, never painted Holes (3) @ bottom of back door DRH replaced; holes created as a result of Asst project Mgr attempting to re-install full blinds Carpet seams everywhere installers cut carpet; DRH management agreed to replace due to 50+ contractors and subcontractors destroying the carpetPaint stains on porch, driveway and street in front of house due to painters coming to my home
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe have an appointment to get repairs done, they were not done the first time they were scheduledI would like to keep the case opened until the repairs have been done and the home is up to standardsThank you all so much for helping me bring this issue to the table and hopefully begin getting things repaired :)
Regards,
*** ***

Per our records, a *** *** customer service member completed the 10-month review with the homeowner in November 2015, at which point two items were noted as needing to be addressed - a flooring and a siding issue, which we note as having been resolved by June Unfortunately, we have
not received any further requests from the homeowner within our warranty request systemShould the customer have unresolved warranty concerns, please submit a warranty request here: ***

We have researched our records and found that you closed on your home August 20,At this time, you are outside of your year limited warranty with D.RHortonYou have a remaining 2-year warranty through *** *** *** (***) which covers major structural defectsIf
you feel as if your issue is a major structural defect, please contact *** for assistanceTheir direct number is ***

The warranty manager has been in contact with the customer and has been facilitating communication with ***, including the replacement of the power cord last Wednesday

We appreciate the customer giving us the opportunity to address their concernsTo the best of our knowledge, all items have been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
This response is the the one I received from the local manager and is the reason for contacting the Revdex.comI didn't need a duplicate! My yard does not in my opinion represent the neighborhoodThey don't live here, I doIf the patio was installed correctly, which it wasn't, and they acknowledged by replacing it, the grading of the yard wouldn't be as severe as it isI want done what I was told would be done back in December I have sent an e-mail to the regional manager, *** *** and he doesn't have the decency to respondThis is the type of company they areNO COMMUNICATIONNumber one builder??? I don't think soJust another take your money and run corporation
Regards,
*** ***

We appreciate the customer reaching out and making us aware of their concernsWe have consulted with the division's customer service department and understand there were two reported and open warranty requests, one of which was completed last weekWe have confirmed the remaining item to address is
in progress, with a new sink vanity top ordered and scheduled to be installed next weekWe look forward to completing the warranty request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
We just heard heard from DR Horton today, 6/12/15, and was told they were coming back out Monday, 6/15/15, to look at the driveway AGAIN and they would come up with a planThis is about the third time we have heard this same thing and we have not seen or heard any plan of actionWhy is it taking so long to come up with what needs to be done?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however it is not satisfactory to me that the check was not mailed for
nearly two weeks after they said it to beWe had to file a complaint against them first, then they sent the check almost a week later and stated that it was computer error
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHow ever I do find it disappointing that I had to go to the extent of having to report them in order to have my issue expedited
Regards,
*** ***

We appreciate the customer making us aware of their concerns and their patience in this matterWe have spoken with the division and all materials have been ordered for the remaining tile work, and upon receipt, an appointment will be scheduled at the customer's convenience to complete the
install

Response to Revdex.com Complaint *** Several managers met with Mr***, they addressed all his concerns regarding the *** *** *** Mr*** was satisfied with the information and answers we provided Mr*** also stated he would retract any negative comments he submitted
to the Revdex.com, we consider this matter resolved Thank you, *** *** DR Horton

We have been in communication with the customer and understand his concernsThe Sales Manager left multiple messages for the customer to discuss, but unfortunately did not hear back until they had an opportunity to discuss in person with the customer yesterdayAs communicated during the
conversation, the home's features were installed according to the CO, as well as the standard feature addendum, which was signed at time of contractPer our conversation with the customer yesterday, we want *** *** to be pleased with his home and should he no longer wish to move forward with the purchase, an offer to refund his earnest money was made