D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my disputeMr* *** did do all he could as far as keeping us informed, but the entire process I feel seemed dragged out and totally unnecessary given that the deal fell through due to a DR Horton problemI luckily was able to set aside other funds to put a down payment on another DR Horton home, while awaiting my refundI feel DR Horton didn't do much at all to expedite the process, or help us in any other wayMy request is that DR Horton make things right with us, and at least offer us an upgrade or credit toward our other home since we put up with this ordeal and still purchased a DR Horton homeWe are not ones to ever ask for hand-outs, but in this situation I feel it's very warrantedThank you!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my disputeWe received a check from the account of a furniture company we have never done business withThe check makes no reference to its purposeShould the furniture company later decide the check was written for an unauthorized purpose and request their money back, we reserve the right to invoke arbitration against D R Horton, with whom we had a contractWe had no contract or other business dealings with the company that wrote the check
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) communication to the RevDex.com (“Revdex.com”) with regard to Ms*** third notification of dissatisfaction with our responses to the above-referenced complaint and subsequent communicationsI apologize for the difficulties Ms*** feels she has encountered while attempting to resolve her concernsI assure you that DRH strives to provide quality service. As explained in our previous responses, Ms*** has previously contacted the division regarding the driveway, front porch, and countertop in her home through customer service requestsAs a result the division was in direct communication with Ms*** regarding resolution of her customer service requestsIt is my information that Ms*** is satisfied with the resolution of a portion of her customer service requests. Based upon my review of the multiple notifications of dissatisfaction I am not aware of any additional items raised by Ms***; instead it appears that while we were able to reach an agreeable resolution to Ms*** countertop request Ms*** continues to be dissatisfied with our response to the driveway and porch itemsAgain we always strive to provide quality customer service and regret any dissatisfaction of our homeowners. I appreciate the Revdex.com providing me with an opportunity to respond to Ms*** feedback and its attention to this matter. Best,

I have not agreed the repairs were completed, no inspection of the fence was completedi have shown proof the drainage is not working correctlythese are statements made by the organization!!!

D.RHorton will be reviewing the customers unresolved
warranty issues that are currently pendingHowever in regards to the
customer’s request for additional landscape repairs, the request has been
deniedThe items the owner is requesting for the landscape is not covered by
warrantyWe have
requested discovery items and back up emails or items in
writing from any promises from previous employeesThis to date has not been
receivedThe customer has signed off all closing paperwork and also has
accepted the landscapeD.RHorton will not be revisiting the landscape
request as we have advised the customer many times, due to no previous
pre-closing back up on verbal promisesWe are not liable for verbal promises
or actions and these requests are not covered under the RWC coverage levelWe
will make contact with the customer within the next business days to schedule
any remaining repairs for true warranty items

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below. When did the Area Warranty Manager view the concrete after the pressure washing? Again, work is done and things are reviewed without the homeowner presenti can scrape my shoe over the area and material will come off of the concreteWhen I take a leaf blower and remove grass clippings in that area, dust flies everywhereEverybody who comes to our house asks what is wrong with your driveway and they tell us it looks terrible. I asked about the pressure washing because other areas are suspectNot sure how the pressure washing was done but if I can remove material with my shoe then pressure washing would remove materialThe joint in the concrete is almost completely gone!!! That is not abloss of surface material? Request Warranty Manager to set appointment to view the issue in person with me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAn appointment has been made and I look forward to company resolving the matter
Regards,
*** ***

The $5,refund check was mailed to the buyer on 1/

Complaint: ***
I am rejecting this response because:I received a email from the business in regards to the
warrantyI've never heard of a one year warranty on a brand new houseI will be looking into this and responding back to you shortlyThis was not discussed during the selling of the houseI was under the impression the the house came with a year warranty from the date of purchaseI've been having issues with the house and the warranty every since I bought the house in which I expressed my concerns with the representatives on several occasions.
Regards,
*** ***

Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with regard to the above-referenced complaintI apologize for the difficulties Mr*** feels he has encountered while attempting to resolve his concernsI assure you that DRH strives
to provide quality service.It is my understanding that Mr*** successfully closed on this property on or about April 23, Mr*** has previously contacted the division regarding the air conditioning in his home through a customer service requestAs a result the division is in direct communication with Mr*** in order to move towards resolution of his request.I appreciate the Revdex.com providing me with an opportunity to respond to Mr***’s complaint and its attention to this matter

An area warranty manager is actively working with the customer regarding their concern

We appreciate the customer reaching out to us regarding their concernsA warranty representative has reached out and left a message for the customer, and we look forward to addressing their warranty request

Our local warranty representative is reaching out to the homeowner to look at the flooring complaints and to schedule the vanity and tub top repairs. This should happen today. We will address the floor issues upon his inspection Thank you, *** *** *** ***
*** *** *** *** *** ***
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution is satisfactory to me for now.This does not mean that the situation is resolved but I am do feel they are at least being more attentive then they have been in the past.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The original electrician Allstate Electric was sent a work order to review this matter and completed the work on 12/1/The electrician informed *** *** that the breaker popping was a result of all the electronics he has plugged into that particular outletAttached is the completed work order
with the homeowner’s signature stating they completed the work

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Attached is the list of discrepancies I emailed to Mr *** Out of discrepancies, only were resolved to me and my wife's satisfaction. Remarks on the attached spreadsheet will provide explanations of what transpired (as of Mar 16) and reasoning behind why repair responses from Dr Horton are incomplete, hence unacceptable at this time. Nobody from Dr Horton showed up to ensure repairs were done correctly, nor we were contacted to get our feedback regarding the repair process.Regards,
*** ***

I spoke with Mr*** and he expressed his concerns to me regarding the stucco subcontractor. I also reiterated to him that his house, almost years old, is outside of any applicable warranty. Thanks, *** Mike *** DR Horton-Phoenix *** *** ** ***

In response to complaint * *** D.RHorton is in the process of reimbursing *** *** Thank you, *** *** Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder