D.R. Horton America's Builder

*** *** *** performed a leak inspection on the home where it was determined that the leak source was the result of a few minor stucco cracksThese cracks were found to be normal, non-warrantable stucco cracks that do not exceed the 1/inch wide criteria set forth under the *** one-year limited warranty and was determined to not be covered under the warrantyThe criteria set forth by the *** regarding warrantable stucco cracks can be found in section 3.22, page of the *** one-year limited warranty manual

Thank you for the opportunity to further respond regarding this matter. A representative of D.RHorton's Phoenix Division has been in direct contact with the homeowner and we believe that a mutually acceptable resolution of this matter has been negotiated directly with the homeowner

This is in response to *** *** Revdex.com Complaint ID*** The dented garage door panels have been ordered and are scheduled to be replaced and painted in the next few weeks I have no knowledge of any structural damage that has been caused by a, 'flooded landscape bed'' Rear Patio has been resolved The driveway approach has been touched up and looks great *** * *** Area Construction Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. However, to date (07/29/15), no progress has been completed
Regards,
*** ***

In reference to the above complaint…We do not reimburse for vehicle or tire damage that any homeowner believes is due to construction debris. We clean our streets on a regular schedule and require our vendors to sweep up their debris upon close of each business day and place said debris in
trash containers provided The company cannot be responsible for this type of issue Thank you, *** *** Customer Service Manager- Carolinas Division

We have been in contact with the homeowner and have an appointment scheduled for at 9am to complete the two repairs per the homeowner's request

The Request for Cancellation of Agreement between Mr*** and D.RHorton was emailed to Mr*** on February 1, 2016. Attached please find a copy of the email and a copy of the form. As soon as we receive the signed cancellation agreement we will process the cancellation and will
refund Mr*** his deposit. If we do not receive a signed cancellation form by Friday, we will process without the signature and will refund Mr*** his deposit

We apologize for the confusion regarding the cause of the crack in the customer's drivewayUpon further investigation by our team and concrete vendor, it was determined the cause of the crack was due to electrical work performed by ***, which involved hydra jetting underneath lots within the
communityThe homeowner is encouraged to consult with *** regarding their concerns with the crack in their driveway as a result of the work performed

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Attached is the list of discrepancies I emailed to Mr *** Out of discrepancies, only were resolved to me and my wife's satisfaction. Remarks on the attached spreadsheet will provide explanations of what transpired (as of Mar 16) and reasoning behind why repair responses from Dr Horton are incomplete, hence unacceptable at this time. Nobody from Dr Horton showed up to ensure repairs were done correctly, nor we were contacted to get our feedback regarding the repair process.Regards,
*** ***

I spoke with Mr*** and he expressed his concerns to me regarding the stucco subcontractor. I also reiterated to him that his house, almost years old, is outside of any applicable warranty. Thanks, *** Mike *** DR Horton-Phoenix *** *** ** ***

I am writing in response your notification regarding ** *** *** *** *** ** *** * *** We met with Ms*** and found the conditions of her concern were the result of needed home maintenance. The homeowner rejected that. As we still understand the conditions and findings have not change, we are willing to perform the necessary home maintenance to the stucco for our valued homeowner. I have contacted Ms*** explained our offer, and she accepted. Please contact me should you have any questions or concerns Thank you *** *** Warranty Manager

D.RHorton, Inc("DRH") is in receipt of the above referenced complaint that Mr***submitted to the Revdex.com ("Revdex.com")DRH has come to an agreement with Mr.*** regarding the matterDRH will share with Mr*** in the cost of replacing theservice wire which connects the
residence to the detached garageWe expect this matter to befully resolved upon the completion of the work to repair the service wire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** *** ***
We have not spoken to anyone from dr horton, nor have they been to our property Considering its only may 2, im not sure how we could have received information for a warranty on

Complaint: ***
I am rejecting this response because:Here is our most recent warranty submissionThis submission does not include the air unit as it is already pendingAdditionally, at 6:pm this evening we texted the property manager as the door that was repaired needs replaced and the drywall previously repaired will need to be replaces as wellAs while we were inspecting the Trim that was supposed to be repaired today we started finding water on the cementsticking our finger behind the gap in the trim parts of the wall began to crumbleIt rained heavily last night and there is STILL a leak somewhere in this doorThe drywall is wet on the inside the cement under the carpet is wetThe door needs replaced, re-framed, repaired as this is the second time there has been a leak in this doorPrevious repair included mold removal, inspection, drywall replacement, trim replacementWe are still finishing these repairs and the door has leaked again and water is in the wall again. REPAIR LIST SUBMITTED PRIOR TO FINDING THE WATER LEAK IN THE DOOR THIS EVENING ON 02/20/AFTER HEAVY RAIN ON 02/19/20171)Trim carpenter came to home today to replace a the longitudinal portion of trim on the right side of door frame that was cut to shortHe did not replace trimHe instead cut a small square and glued it into the trim where it was cut to shortThis repair was done improperly and needs re-done.2) Back door has been previously repaired--- Back door latch is getting caught on trim again chipping the trim and leaving a black line where it is scraping as it shutsSometimes it sticks when shutting not alwaysThe bottom metal strip on the inside of the house appears to be crooked and needs repairedIN MY OPINION I believe the frame is crooked or the door is not setting right and needs replaced or repairedIt has been looked at and repaired in a simple manner and we are STILL having problems with it. 3) When painters came to paint the outside of the back door they forgot to paint above the back door so there is an unpainted line across the top that needs repainted. 4) Window sill was damaged during previous repair of the houseThe an attempt to repair damage was made by painting the sillThe paint is obvious and streaked because the window sill was sprayed and the damaged area was simply hand painted with a brushThis needs re-done as the correction is obvious and an eyesore. 5) The stair rail has come loose at the top of the stairsIt needs to be attached firmly to the wall. 6) Upon having recent extension work started on our patio it was brought to our attention that we have several mortar holes throughout the exterior of our home that need repairedIN ADDITION TO MORTAR HOLE IT WAS BROUGHT TO OUR ATTENTION THAT THE SOUTH SIDE OF OUR HOME WHEN THE ROOFERS ATTEMPTED TO ATTACH THE SHINGLES TO THE HOUSE THE NAILS UP THE ENTIRE SIDE NEVER ACTUALLY PENETRATED THE HOUSE BUT RATHER SLID ALONG THE SIDETHE ENDS OF THESE NAILS ARE EXPOSED AND HAVE SPLIT THE WOODTHE SHINGLES HERE MOST LIKELY NEED ATTACHED PROPERLY AND SPLIT WOOD NEEDS REPLACEDTHE NAILS THAT ARE PENETRATING THE SIDE OF THE HOUSE NEED REMOVED. 7) It was brought to my attention the outside exterior outlet is branched off the same breaker as my living room interior outletI was advised this is not how the outlet should beI would like this checked and repaired. 8) Bubble has appeared in the ceiling of the downstairs powder room. 9) The baseboards are now cracking and separating in the downstairs piano room. 10) The Left bedroom window will not latch.
Regards,
*** *** *** ***

*** *** *** *** *** *** *** ***
*** ** ***
*** ** * *** *** Home Closed January 8, RE: Revdex.com Complaint I have reviewed the rebuttal from Mr*** regarding his home at *** *** *** *** *** The Residential Warranty Co(RWC) performed an inspection on June 29, the inspection report has not been filedSo, we are currently waiting on the results of the RWC Fact Finding Inspection As for statements made regarding service, each time Mr*** has contacted our warranty office we responded to his concerns and addressed the warrantable and some non-warrantable items in his homeIf there are new warrantable items in Mr***s home, we would recommend to our customers (Mr***) to submit a warranty service request (WSR) to our office at *** and we will arrange an inspection of his warrantable items If you have any further questions regarding this matter, please feel free to contact me Respectfully *** *** WARRANTY MANAGER

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Mr*** is on schedule to have his items taken care of on the 16th of September Thanks ***

In response to complaint * *** D.RHorton is in the process of reimbursing *** *** Thank you, *** *** Customer Service Assistant/Warranty Coordinator D.RHORTON America’s Builder

We have met with the customer and had requested a survey to address his concernsWe have now received the survey and are in the process of reviewing it

We stand by our original determination that the grading on the home was done correctlyThe trees have been inspected by the landscaper and are viable treesThey do require maintenance by the homeowner as stated in the homeowner's manualCare instructions are attached