D.R. Horton America's Builder

At this time the roof repair and associated drywall repairs have been made to the customers satisfaction

Complaint: ***This company comes in from out of town, so they are limited as far as schedulingI can not miss anymore work or I will lose my job
I am rejecting this response because:
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I sent the requested documentation within minutes of their request on October 21st.I will consider the matter closed when payment is received
Regards,
*** ***

We have replaced *** ***’s tree in a more desirable location at ** ***’s discretion Additionally, we installed some topsoil to allow for the old tree location to prosper, as well as other locations in his yard that his lawn was struggling

I am rejecting this response because: Theis informaiton was already given almost verbattumThey were given a chance to come out inspect the work that had been completed and fix anythingThey said that they would not come outAgain you chose this customer I already have their info and your not willing to help with my request
Regards,

homeowner was not promised architectural shingles and the house was constructed per the contract

The Area Construction Manager met with this homeowner and we have agreed to make all repairs related to the plumbing leak in the bathroom. Unfortunately, the person they had been dealing with is no longer employed with us and we were unaware of the open issues Thank you, Pam
W*** Customer Service Manager- Carolinas Division

We appreciate the customer reaching out to us regarding their concernsWe apologize for the contractor's late arrival and understand from division management that they did arrive and performed the scheduled work yesterdayWe look forward to resolving the issue for the customer as soon as
possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** They have removed the mole, waiting on the roofer to do the roof repair, then repair the interior
*** ***

Thank you for bringing this to our attentionThe most recent homeowner-submitted request we received in our system was in Sept2016, which we show has been resolvedWe have no further requests in our systemPlease submit the 10-month request at *** and we will be
happy to review

Complaint: ***
I am rejecting this response because: the entire issue has not been resolved, and ** *** has yet to give a time in which is convenient to walk the home together immediately (24-48hrs) following rain and/or reasonable running of sprinklersAlso, the neighbors to my left are experiencing extreme flooding of their yard following the installation of our drainIt's a constant complaint during rains.
Regards,
*** ***

Referencing Homeowner: *** *** *** *** *** *** ------ Revdex.com Complaint ID*** --- *** *** Mr* *** contacted DR Horton warranty asking for a reimbursement for money he is reporting that he spent personally to have repairs done to his home. Mr* ***
did not contact DR Horton at all, regarding any of the repairs that reportedly needed to be addressed. Our homeowners can contact our offices in multiple ways. Most owners contact us via our corporate website at www.drhorton.com/warranty, via our local office number at *** or via our hour emergency number at *** We have received correspondence in the past from Mr* *** from both our website and our local office number. Had our offices been contacted about the issues he was having, we could have sent any vendor that needed to respond, to his home in a timely manner. Mr* *** hired vendors not associated with the initial construction of his home, nor associated with DR Horton, to perform repairs that he is seeking reimbursement for. Our offices were never able to verify work that may or may not have needed to be repaired. None of our licensed vendor were contacted by Mr* *** to verify any repairs that he may or may not have needed on his home. Per the warranty documents, any warranty defects that you repair without prior written authorization of the administrator are excluded from the warranty. These warranty documents were given to Mr* *** both at the signing of his contract to purchase, and at the closing of his homeFor reference, this exclusion is listed in section E, number 9, on page of the RWC manual. I have included this document as part of this emailBecause DR Horton and its trade partners were not able to inspect, verify or repair any of the issues Mr* *** states he had in his homeDR Horton feels there is no further action to be done in this case*** ** *** Area Manager - Warranty / Customer Service

According to the Superintend half of their items has been addressed. He met with homeowners last week to review the issues and is currently in the process of scheduling the remaining repairs which will complete all their outstanding issues Thank you, *** *
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
I have asked this *** lady to call me a few times but I guess she do t like to call people back and I don't like that at all and this happen every time I do a warranty request and think something needs to change about it
Regards,
*** ***

In reference to the above complaint, I have reached out to the homeowner and asked for documentation on the requested reimbursement amount. DR Horton will reimburse the homeowner for the disputed amount upon receipt of documentation Thank you, *** *** Customer Service
Manager- Carolinas Division

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Claiming a rider mower from a lawn service "caused damage" to the swales on the sides of the house and is responsible for drainage issues is a disgenious response, as this is a standard response issued by DR Horton against multiple homeowners in this developmentMore important, my back yard -- WHICH WAS NOT ADDRESSED AT ALL -- also showed unacceptable significant pooling of water which was due to poor grading (which has nothing to do with rider mowers.) Twice DR Horton had surveyors come out to mark my property with orange paint, and twice no further action was ever undertakenI have kept correspondence from *** *** which acknowledges such a problem, and he promises that I just need to be patient, but "I am on the list" to have it rectifiedHis last statement to me was in this month, May -- of 2015! Please show me how I can forward these emails to youFinally, I filed through DR Horton Home Warranty Protocol my concerns about poor property drainage within the first year of my residenceDue to problems with their grading contractor, they responded, theough *** *** that this was going "to takeWhile to fix." It seems if DR Horton drags such issues on betond the month warranty, than they no longer feel a reaponsibility for legitimate homeowner concernsPlease tell me how I can send such emails from them which will show they have decided to abandon this issue.thank you.*** ***

The warranty representative has met with the homeowner and a service repair date is scheduled for February 17th

There are multiple warranty requests submitted for my address since we purchased new concerning standing water, over-saturated ground, and poor drainage in the swales surrounding our
houseEach request has either been ignored or a poor fix has been implemented to try and resolve the problemI was advised by the last contractor sent from DR Horton that the standing water was not acceptable and fully warrantableI also have second opinions from multiple landscapers acknowledging poor drainage due to inadequate planningMy last claim was approved conditionally in the event that the work performed would solve the problemIt has not, however the DR Horton has failed to acknowledge thisPlease assist with sending a proper landscaper to insert a drainage system

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
As of this date, roof and siding issues remain. The cosmetic roof repairs accomplished in
August did not address the underlying issues as noted in the first
inspection report.
A second professional roof inspection revealed damaged
shingles were not replaced and roof shingles were not installed and
fastened per Manufacturers instructions and the City of Lakeville’s General
Building Code Requirements
Areas of concern are high nails, improper open metal valley
installation, improper & non-existing overhang, and incorrect shingle
offsets. This improper installation also
voids the IKO manufacturer’s warranty
In addition to correcting all outstanding and existing
siding issues, I request DR Horton remove the improperly installed roof covering and replace it with new covering. I request this roof replacement be promptly scheduled and completed during the summer season.