D&R Remodeling, Inc.

Please refer to email attached. Additionally, the package is showing movement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been accepted. My aunt is the one who wanted it even after I told her how I was treated She did not care because it was cheap and she needed to buy mother day giftsShe doesn't have a credit card so she gave me the money and I used my cardWe used my address because we didn't think the order would go through because of the address on the cardI do thank u for displaying my privacy! Now I can sue and since I have proof for everything I said because I was able to print you response thank uI will be heading to the courthouse .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
They were given every opportunity to respond via text via email via phone and I have yet to hear from them before I ever contacted *** before I ever contacted the Revdex.com yes *** sent me a $gift card I stated that in my complaints that is not resolution to mean resolution is the company returning my emails my messages Not *** the statements I make are not balls if you need proof let me know I will forward you everything sent to fragrance net.com prior to contacting Google.
If the company feels that *** is responsible for their disputes it needs to be listed on their site don't contact us contact *** *** as stated to me that they never heard back from fragrance net.com so come again with your resolution just because *** resolved it it has not made me whole I still want an apology for your failure to respond fragrance.net If this is being unreasonable then so be it but what I say is not untrue it has been stated not only to the Revdex.com but it was also stated to *** trusted sites that I was not happy with the resolution and that I still expecting a contact from fragrance net.com and an apology for all the time and crap they put me through
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have contacted the President of the rebate company on customers' behalf as they are responsible for the $rebate

We have read customers complaint and we will like to express our sincerest apologies for the non-received package and the frustration while attempting to contact our Customer Service DepartmentUnfortunately, we do experience high call volume that causes longer hold times for our customers, however, we make every attempt to assist each customer within a timely fashionWe do offer our customers additional ways to contact if or when assistance is needed regarding their purchases. Our records show that customers payment method has been refunded in full and typically refunds appear on accounts within 4- business days from the date of process. On behalf of myself and ***, we would again like to apologize for the inconvenience and please contact us again if further assistance is needed. Thank youCustomer Service

Account has been marked as fraud. The void has been dropped. Please have *** *** verify with her bank

This customer was emailed twice to the outlook account that was used in the order. Resent to gmail address on this complaint

Refund processed for $40.96. If package does deliver, please keep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Refund has been issued for missing product. A 5% additional discount has been applied to this customers order for the missing free gift

Refund has been issued in full. Please allow 4-days to process

This customer contacted *** directly who gave this customer a $gift card for compensation. We were not given an opportunity to resolve this issue

Refund was issued in the amount of $68.98. $was a typographical error. Customer can check with his credit card company to verify

Return Merchandise Authorization sent again via email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The product was not delivered as advertisedThe very latest it should have arrived via *** *** was on ** Dec 2015; it arrived yesterday, ** Dec **Regardless of any refund, the business promised one thing, and failed to meet the standardNot only will I never do business with this company again, but I would recommend anyone against doing the same.I expect a business to act like a business, and this company failed in that respectI am definitely not satisfied
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[We do not want a gift certificate and have expressed so previouslyLet's just drop everythingIt was a very expensive lesson to learn.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Please note our records indicate that we have been in contact with customer in regards to the delayed deliveryThe order was placed Saturday March *** and the order was processed and shipped from our warehouse on the next business day, Monday March **, Customer selected our day
delivery service and we were expecting the package to be delivered on March **, Due to delays with the courier, our Customer Service team has issued a refund to the customers payment method for the express shipping charges According the information provided by the courier, this package shows that it was delivered on March **, at 10:am to the delivery address provided. Prior to offering a full refund to customer for a lost package, we need for customer to verify if the package has been receivedIf the package has not been received, we will issue a refund to customers payment method.Thank YouCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In the message about the return authorization it says: "However, please note that if the return is not received within days of original order, a gift certificate will be generated as a refund as after days we have no access to process a refund to original payment method." The original order was made on April ***, items arrived a few days later, after opening the first item (of three identical items), when I found out it was fake or defective (On June ***) I immediately contacted the seller but been told I could not return the items because it was over the day return policy.As you know, following my complaint I received the RMA on July ***, which was already way over days after the order was placedWhat use do I have to a gift certificate? Why would I want to purchase anything else from an unreliable company with such a bad customer service? I will say again, I am not interested in their gift certificate since I am not going to purchase anything from themAll I want is to return the items that are defective and receive my money back in any way, shape, or form that is not limited to use only on ***, because that's, to me, is like NOT getting a refund at allSincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Return Merchandise Authorization has been processed and return label sent to customer