D&R Remodeling, Inc.

Refund was processed on 12/**/

Order #*** was placed on 11/**/2015. No delivery information available; refund issued for $76.92. Order #*** was placed on 12/**/2014; standard delivery. Customer did place this order with same billing and shipping info as order #***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not order this "Second Bottle" of Shampoo, they sent it to me in Error. I only ordered One bottle of Shampoo $45.29, Not two bottles. They made the Error in sending me Two bottles & charging my Acct$Twice. I mailed the Second bottle of Shampoo back to them for $since all of their Return Labels did Not work- I could Not print them as I told them. They made the mistake in sending me the Second bottle, therefore, they Owe me the Shipping Cost of $that I had to payIt is Not my fault that they made the mistake of sending me a Second bottle of Shampoo & Charging me an extra $for what I Did Not order I will Not accept the Store Gift cards or anything else but Credit to my Debit Account which I don't see any reason why they cannot do, since I do Not plan on buying anything else ever again from them.
*** ***

The return policy is posted on our website and we offer our customers business days from the date of purchase, to return merchandise for refund or replacementThis order was originally placed on December **, and that date exceeds our time frame of compensation.Our records show that we
received one correspondence from customer regarding this matter and that was received on August **, 2016, and at that time we explained that we were unable to offer compensation for the damage. We apologize for any inconvenience. Thank youFragranceNet.comPamela M***

Processed a re-shipment via express courier

This order was delivered on 7/**/2016. Please refer to attached. Customer did not enter their email correctly when placing there order, that is why no communication was received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not want a gift certificate from Fragrance .netTheir perfumes are fakes.[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
The response they give has nothing at all to do with my complaint. Its a generic reply.My complaint is VERY clear and involves the breakdown in communication of the company, and their refusal to be able to be reached by the consumer byphone and e-mail, and the non working "status check' for the product purchased. The package was finally delivered two weeks after ordering but that doesnot resolve the concerns in my complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer contacted us and reship was processed and received on 12/**/2015. Refund has been issued for express hipping of $

Subscription cancelled 1/*/2016. Name, address and email has been removed from our database

Order was received by *** *** on 4/*/2016. Her first contact with us was mot until 4/*/2016. Customer alleges that all items were delivered damaged. If that were true, the common courier would have put the box in a plastic bag to prevent leaking on the rest of this
packages. Customer is unwilling to return the items*** *** was loud and belligerent with several of our customer service agents. Additionally, she spoke to our Lead CSR who has been with us for years and has never received anything but accolades regarding her professionalism and caring towards our customers.We will be happy to refund upon receipt of the damaged items

Package was delivered on 1/*/at 11:39am. Customer chose standard delivery which is clearly described that it is not a guaranteed delivery service level. Customer has been compensated an additional 10% for late package delivery. If order no longer wanted please contact us for a
Return Merchandise Authorization

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Please note our records show that initially the representative was unaware the item was unable to be returnedIn the interim, we have received notice from your bank that you have disputed this chargeAt this time, since there is a pending open case, we will need to allow the bank to
issue their resolution to you prior to issuing a refund for the damaged item. Thank youCustomer Service

Return Merchandise Authorization was processed on 1/*/2016. Return label has been resent

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I guess you have not read my copmplaintNOONE ANSWERS THE PHONE!! I have called multiple times everyday, even waited for over an hour.Can you guys call me!!! And read my complaint.you guys just dont care!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The credit should be for $68.98, not $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Funds have been returned to *** ***'s *** account and item has been shipped to customer at no charge

Refund has been processed for two damaged items

Revdex.com:I just received my package from fragrance net.com tonightI do not understand why they said there was no record of my order but problem solvedI do believe that customer service should be improved by this companyThank you
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***