D&R Remodeling, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAlthough the first correspondence I had from them was on the ***, not the ***, BUT due to their co-operation and them trying to get it here on time, there service has been more then satisfactoryThank you all for your time, and your efforts, and we appreciate the kindness and help with our Christmas orderHappy Holidays, and we will definitely be ordering from you in the future, and will try to make sure we order earlier to meet deadlines, knowing now that it takes a bit longer then it says to get hereThank you!
Sincerely,
*** ***

Shipping has been refunded. If customer is going to institute a chargeback we will need the products returned

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Complaint # ***That is not the case My apologies, but the first response seems to have gone in the junk mail folder so I didn't see it until just now and what they stated in the response is incorrect. This issue still remains unresolved I finally did receive the package and two of the items is broken (a bottle of perfume and a maset) I have made three additional attempts to reach out to them, but it still remains unresolved as I have yet to receive a response back
*** ***

Order was placed on 11/**/2015. Customer sent email at 12:09am 11/**/requesting to cancel. An email response was sent back at 8:am letting the customer know that the order had already processed and could be cancelled. Customer was given a Return Merchandise Authorization
number in that email. Once we are in receipt of the returned product, a refund will be issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been accepted. My aunt is the one who wanted it even after I told her how I was treated She did not care because it was cheap and she needed to buy mother day giftsShe doesn't have a credit card so she gave me the money and I used my cardWe used my address because we didn't think the order would go through because of the address on the cardI do thank u for displaying my privacy! Now I can sue and since I have proof for everything I said because I was able to print you response thank uI will be heading to the courthouse .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This customer is claiming an unauthorized purchase. However, customer's *** information is verified. She needs to file the dispute with ***

Return Merchandise Authorization has been processed and return label sent to *** ***. However, please note that if the return is not received within days of original order, a gift certificate will be generated as a refund as after days we have no access to process a refund to
original payment method

In spite of the fact this customer has already been compensated with a $gift card from *** Store - we have emailed a gift certificate in the amount of $for the cost of the unreceived product. *** store is an affiliate of us and their job is to compensate when needed - which they did

We have searched our database for *** and nothing was found in our system. The email used on this customer's order was ***.Return Merchandise Authorization has been processed and a return label sent. Order will be refunded upon receipt of return
product

Package being returned to us by courier. We will issue a full refund

Order was placed on July ***, 2016; shipped august 4th and was delivered on August ***, the 9th business day. If customer desires a refund, order must be returned. A Return Merchandise Authorization has been created and a return mailing label sent

Customer needs to provide us with email address from bank so that we can send our request to remove the pending Auth

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We need to know if this customer has filed a dispute with their credit card company before we can process a refund. We have reached out to *** *** and are awaiting a reply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I STILL HAVE NOT RECEIVED ANYTHING FROM FRAGRANCE.NET NOT EVEN AN EMAIL nOTHING WAS DELIVERED TO MY ADDRESS
*** ***

Customer needs to provide us with email address from bank so that we can send our request to remove the pending Auth

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
[Your Answer Here]
I will not ship back any items at my own cost If the business sends me a prepaid shipping label I will return these itemsI do not see why I should have to pay for any of the costs of their mistake
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Refund has been issued in full. Please allow 4-business days to process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
[Your Answer Here]
I did receive RMA's, but I would like to keep this open until I receive a full creditIf you read reviews on the company many are saying that they are still waiting for a refundI also do not understand how it is legal to sell fake perfumes?! I brought these to a department store and two of the perfumes have been discontinuedThis is fraud!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***