D&R Remodeling, Inc.

Package being returned to us by courier. We will issue a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My *** had been compromised and this one of several purchased made that I did not receive and I would like a prompt refund of the purchase plus shipping if applicable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The courier has stated that the package was delivered to the customer a few days agoCustomer service has responded with reassuring customer about the deliveryIn addition, the customer was offered an incentive to remain a loyal customerThank you

Refund processed for $40.96. If package does deliver, please keep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I don't want to deal with the business anymoreTherefore, I accept their responseI am going to advice everyone about their terrible service
Sincerely,
*** ***

Return Merchandise Authorization issued 12/**/2015. Upon receipt of return, refund will be issued

Return has been received and refund has been issued

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Have NOT received fed ex label yet Was supposed to receive days ago.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAlthough the first correspondence I had from them was on the ***, not the ***, BUT due to their co-operation and them trying to get it here on time, there service has been more then satisfactoryThank you all for your time, and your efforts, and we appreciate the kindness and help with our Christmas orderHappy Holidays, and we will definitely be ordering from you in the future, and will try to make sure we order earlier to meet deadlines, knowing now that it takes a bit longer then it says to get hereThank you!
Sincerely,
*** ***

Tracking has been updated with common carrier. Delivery is scheduled for 12/**/2015. Can be confirmed at ***; tracking # ***

Return Merchandise Authorization processed and return label sent to customer

Thank you for reaching out regarding your service issueWhen Customer Service researched this complaint it shows that the courier changed the delivery schedule while the package was in transitWe told the customer that we are not responsible for the updated delivery datesHowever, we did
partially refund the customer for this hassle and the package does show delivered as of December ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My problem was not the money it is the customer serviceI never asked them for money! I requested a written of apology for the non existent customer serviceI don't want the gift cardI will never shop their site againI won't be satisfied until they get the pointTHIS IS NOT ABOUT MONEY READ READYou need to answer your phones and respond to your customer issues yourselfEven your Affiliate as you call them gave you the chance to handle itYou failed to respond to anything but thisI'm done with your lack of serviceI will not allow this to be considered resolved until you apologize to me for ignoring my emails messages and never answering your phonesNever reaching out to ensure my satisfactionI don't want an email gift card with no personalization friends m your order departmentYou have poor customer service and this will never be satisfied -------Revdex.com you can close this claim as unresolvable as you can see they still have not grasped the issue-----
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

When we researched this package we found there was no movement with the courier. A claim has been issued for the lost package and a full refund was given to the customer via ***Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company states that it has
issued a refund, but no refund has been issued as of yetThis is the same company that said my purchase would arrive in 4-days, and it never cameI accepted their lie the first time; I will not be fooled so easily the second time aroundThis issue is absolutely NOT resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Return Merchandise Authorization created and return label emailed. Refund will be processed upon receipt of return

Please note our records show that customers original payment method has been refunded in full for the amount of $and we did not create another purchase for her in our systemIf customers received an additional charge on her account, we ask that she contact our Customer Service
Department immediatelyThe email that was sent to customer was her original order confirmation so that she can verify the shipping address as it was entered when the order was submittedThe zip code for the shipping address was incorrect and that was the reason the package was not receivedWe attempted to assist the customer however, a refund was issued for this purchase. Contact us again if further assistance is required. Thank youCustomer Service

Please note our records indicate that we received an order on October *, from email address *** at 1:47pm. The transaction has been voided and the funds will be returned back to the American Express *** that was used for this purchaseFragranceNet.com does not
arbitrarily obtain and place unauthorized ordersThis account has been marked and future purchases on this account will not process for fulfillment and shipping. Contact us again if further assistance is required. Thank youCustomer Service

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: the money is yet to be released from my bank nearly four weeks to the purchaseThe details of the bank, the account numbers and all that have been relayed to the business repeatedly via my correspondenceI would like the business to write to my bank as soon as possible to release the money so that I could go ahead with another purchase at a different vendorI will be providing my account details, bank information and transaction related trace codes so that the business may promptly respond to the bank with an email copied to me aswellthe details will be forwarded to the *** address.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***