D&R Remodeling, Inc.

The courier has stated that the package was delivered to the customer a few days agoCustomer service has responded with reassuring customer about the deliveryIn addition, the customer was offered an incentive to remain a loyal customerThank you

Refund processed for $40.96. If package does deliver, please keep

Return Merchandise Authorization issued 12/**/2015. Upon receipt of return, refund will be issued

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Have NOT received fed ex label yet Was supposed to receive days ago.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In the message about the return authorization it says: "However, please note that if the return is not received within days of original order, a gift certificate will be generated as a refund as after days we have no access to process a refund to original payment method." The original order was made on April ***, items arrived a few days later, after opening the first item (of three identical items), when I found out it was fake or defective (On June ***) I immediately contacted the seller but been told I could not return the items because it was over the day return policy.As you know, following my complaint I received the RMA on July ***, which was already way over days after the order was placedWhat use do I have to a gift certificate? Why would I want to purchase anything else from an unreliable company with such a bad customer service? I will say again, I am not interested in their gift certificate since I am not going to purchase anything from themAll I want is to return the items that are defective and receive my money back in any way, shape, or form that is not limited to use only on ***, because that's, to me, is like NOT getting a refund at allSincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The product was not delivered as advertisedThe very latest it should have arrived via *** *** was on ** Dec 2015; it arrived yesterday, ** Dec **Regardless of any refund, the business promised one thing, and failed to meet the standardNot only will I never do business with this company again, but I would recommend anyone against doing the same.I expect a business to act like a business, and this company failed in that respectI am definitely not satisfied
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[We do not want a gift certificate and have expressed so previouslyLet's just drop everythingIt was a very expensive lesson to learn.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Return Merchandise Authorization processed and return label sent to customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAlthough the first correspondence I had from them was on the ***, not the ***, BUT due to their co-operation and them trying to get it here on time, there service has been more then satisfactoryThank you all for your time, and your efforts, and we appreciate the kindness and help with our Christmas orderHappy Holidays, and we will definitely be ordering from you in the future, and will try to make sure we order earlier to meet deadlines, knowing now that it takes a bit longer then it says to get hereThank you!
Sincerely,
*** ***

Tracking has been updated with common carrier. Delivery is scheduled for 12/**/2015. Can be confirmed at ***; tracking # ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I don't want to deal with the business anymoreTherefore, I accept their responseI am going to advice everyone about their terrible service
Sincerely,
*** ***

Return Merchandise Authorization created and return label emailed. Refund will be processed upon receipt of return

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My problem was not the money it is the customer serviceI never asked them for money! I requested a written of apology for the non existent customer serviceI don't want the gift cardI will never shop their site againI won't be satisfied until they get the pointTHIS IS NOT ABOUT MONEY READ READYou need to answer your phones and respond to your customer issues yourselfEven your Affiliate as you call them gave you the chance to handle itYou failed to respond to anything but thisI'm done with your lack of serviceI will not allow this to be considered resolved until you apologize to me for ignoring my emails messages and never answering your phonesNever reaching out to ensure my satisfactionI don't want an email gift card with no personalization friends m your order departmentYou have poor customer service and this will never be satisfied -------Revdex.com you can close this claim as unresolvable as you can see they still have not grasped the issue-----
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for reaching out regarding your service issueWhen Customer Service researched this complaint it shows that the courier changed the delivery schedule while the package was in transitWe told the customer that we are not responsible for the updated delivery datesHowever, we did
partially refund the customer for this hassle and the package does show delivered as of December ***

When we researched this package we found there was no movement with the courier. A claim has been issued for the lost package and a full refund was given to the customer via ***Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company states that it has
issued a refund, but no refund has been issued as of yetThis is the same company that said my purchase would arrive in 4-days, and it never cameI accepted their lie the first time; I will not be fooled so easily the second time aroundThis issue is absolutely NOT resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please note our records show that customers original payment method has been refunded in full for the amount of $and we did not create another purchase for her in our systemIf customers received an additional charge on her account, we ask that she contact our Customer Service
Department immediatelyThe email that was sent to customer was her original order confirmation so that she can verify the shipping address as it was entered when the order was submittedThe zip code for the shipping address was incorrect and that was the reason the package was not receivedWe attempted to assist the customer however, a refund was issued for this purchase. Contact us again if further assistance is required. Thank youCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am totally upset with this firm!! I immediately sent back the perfume in their box and they have received itHowever, I'm not getting my full price of $back and I don't know whyPLUS, I won't get it till the end of the month, if everAnd when I try to call them to ask why I didn't get my full refund, their answering machine says that no one can come to the phone because they are too busy so email them with your questionHow can anyone do business with such a horrible business! No wonder they have so many bad reviews onlineIf they were a reputable business with good customer service, they would immediately refund my entire purchase price What do I do now? Wait till January * for a refund that is not my entire money and may never come? This is completely unacceptableThey have the perfume which I never opened in their original outside box and I have to wait more than a month for a refund that is not even the entire amount that I spent.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

WE understand that customer would like to receive the item he ordered, however, for womenOur records indicate, as well as the order confirmation provided to customer, that the item selected was gendered for menWe have provided customer with a prepaid postage return label so that the product could be returned for refundSince we do not authorize exchanges, the item will need to be refunded and the correct item can be reorderedUnfortunately, we are unable to offer any further assistance unless the item is returned back to our facility so that we can issue a refund for the purchase. Thank youCustomer Service