D&R Remodeling, Inc.

Order was received by *** *** on 4/*/2016. Her first contact with us was mot until 4/*/2016. Customer alleges that all items were delivered damaged. If that were true, the common courier would have put the box in a plastic bag to prevent leaking on the rest of this
packages. Customer is unwilling to return the items*** *** was loud and belligerent with several of our customer service agents. Additionally, she spoke to our Lead CSR who has been with us for years and has never received anything but accolades regarding her professionalism and caring towards our customers.We will be happy to refund upon receipt of the damaged items

Refund back to customers *** account gas been processed in full in the amount of $63.75. Please allow 24-business hours for the credit to be completed by ***

We understand that customer does not agree with our level of compensation regarding this matter, however, as previously stated, as a Merchant, we are only authorized to refund payment methods for the amount of the original purchaseSince we have refunded customers payment method in full, we cannot issue a refund to her credit card for the remaining balance.We do apologize again for the inconvenience this has caused. Thank youFragranceNet.com

Revdex.com:
I received an email that I could return the item for a refundThe company is sending me a return labelThank you for your assistance
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was upset because you people lied to me numerous times and then hung up on me when I asked to speak to a supervisor numerous times Then you said you would ship within daysThen it was to days Then when I cancelled you said I'd get a refund within hoursIt took a week So don't try and say it was me and I was rude you need to stop your people in order and I have seen thousands of negative reviews about your company onlineso don't make me out to be the bad guy you people are the worst of the worst
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
[Your Answer Here]The item has not been received by me (nor have I received any shipment notice) and the company REFUSES to honor my MANY requests to call me to discuss this matter Please ask the company to CALL me and discuss the details of the shipment
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Subscription cancelled 1/*/2016. Name, address and email has been removed from our database

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Please let me begin with our apologies for any inconvenience you may have experienced when speaking to our Customer Service AgentFragranceNet.com gives our customers the ability to create an account which includes their billing information and stores order historyWe do not retain any payment
information and customers will have to enter that information each time an order is placedWe have verified that you have an established account with us and we were able to confirm that with your current email address. Again we apologize for any inconvenience this has caused.Thank youFragranceNet.comCustomer Service

Revdex.com:
I cannot close the complaint until I receive a full refundI noticed this business has not issued refunds to some customers(other complaints) Therefore until then I'd like to keep it open
Sincerely,
*** ***

As a long time customer knowing our return policy, ** *** should have inspected the product upon receipt. A Return Merchandise Authorization has been processed and a return label sent to return the product to us. Since the time passed is far beyond policy the refund can only be
processed in the form of a Gift Certificate. The Gift Certificate code is: *** in the amount of $

Return Merchandise Authorization processed for full refund of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't accept the company response due to the fact that there is still no consolation regarding the headache associated with not being able to contact this company directly without having to lodge a complaint against them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Return Merchandise Authorization has been processed. A prepaid mailing label has been sent to the customer. Refund will be processed upon receipt of returned product

Our Customer Service Manager is reaching out to you to discuss details of this orderThank you!

Refund has been issued for Wings oz EDT in amount of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
I feel that your response and jester is horrible customer serviceAnd while I did not sign in to my account to order this particular orderI have been a very loyal customer to you over the yearsThis is absolutely terrible
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Return merchandise authorization created on 12/**/for orders: *** *** ***. Upon receipt of return, refund will be issued