D&R Remodeling, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT
been resolved because:
All I have ever recv'd from fragrancenet.com is excuses for why they will not refund the purchase amount! I don't want excuses I want a refundWhy is this so complicated for you to understand? Cynthia S*** ** *** ***
*** ** ***
*** *** ***
***

We apologize for this inconvenienceIn researching this issue the problem seems to be that the Customer applied a 30% discount code, received free shipping but using that coupon does not offer day deliveryCustomer selected standard deliveryOrder confirmation is attachedWe have not
received any emails from the email address specified in the complaint, however, he did call us on 10/**, rep explained that he did not select day shipping, he disconnected the callThe order shipped on the *** but has been floating around with the courier, still not delivered but certainly should have been by now, only shipping to NJSince customer has also filed a dispute with ***, we responded to the dispute and asked *** to issue refund to customer.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** ***'s subscription has been cancelled per M2Media. It is important to note that customers are not "scammed" into the magazine offer. As evidenced by the attachment, one can refuse the offer

Refund was issued in the amount of $68.98. $was a typographical error. Customer can check with his credit card company to verify

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The product was not delivered as advertisedThe very latest it should have arrived via *** *** was on ** Dec 2015; it arrived yesterday, ** Dec **Regardless of any refund, the business promised one thing, and failed to meet the standardNot only will I never do business with this company again, but I would recommend anyone against doing the same.I expect a business to act like a business, and this company failed in that respectI am definitely not satisfied
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Return Merchandise Authorization had been processed.

Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and I
beg to differI have not heard from the company regarding a refund, I have filed a protest with my bank, had my card " hot carded" and cancelled, and am now waiting for a new card to be issued I would like to know how they attempted to reach me, I gave them my phone number and my email and have heard nothing from them
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I never
received any RMA authorizations from the business nor a single Email response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:
[Your Answer Here]
I will not ship back any items at my own cost If the business sends me a prepaid shipping label I will return these itemsI do not see why I should have to pay for any of the costs of their mistake
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Return label was received as we have received customers return. Refund of $has been processed to *** account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Thepackaging, bottle labeling, the color and most of all the smell does not match originalbrands. The Lacoste Essential bottle top leaked when I tested the smell.For instants *** *** name on bottle should be mirror image so you can see it in the reflection and it's not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This customer cancelled his order on our website. He then called and spoke to a CS rep to confirm cancellation. Refund was automatically issued for $on 11/**. Please have him check with his credit card company as to when the credit will be reflected on his statement

Customer returned product from an order that was placed in July of Her complaint is that she believes the item is not authentic and all bottles were returnedSince we are unable to return the funds back to the original payment method( after days we are unable to refund back to credit
cards), customer was issued a FNet gift cert, which she does not wantIn efforts of resolving the claim, can we send customer a refund check.

Common carrier delay - additional 10% applied to this customer's order and shipping fee has been refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was upset because you people lied to me numerous times and then hung up on me when I asked to speak to a supervisor numerous times Then you said you would ship within daysThen it was to days Then when I cancelled you said I'd get a refund within hoursIt took a week So don't try and say it was me and I was rude you need to stop your people in order and I have seen thousands of negative reviews about your company onlineso don't make me out to be the bad guy you people are the worst of the worst
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Label has been resent

Return Merchandise Authorization created and return label sent. Refund will be processed upon receipt of return

Account has been marked as fraud. The void has been dropped. Please have *** *** verify with her bank.

RMA Processed and replacement has been sent