D&R Remodeling, Inc.

Since this is an international credit card, our system cannot void the auth. Customer will need to wait for her bank to drop the auth or we can submit a letter to her back with this request. We will need contact info for Bank to to this

Return Merchandise Authorization created and return label has been sent to customer. Refund will be issued upon receipt of return package

We have reached out to the courier again in regards to this packageThe courier has stated that the delivery was made on December **, Since the package has not been received, we have issued a full refund back to your original payment method. Thank you*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The order was placed December **, and order did not begin processing until we were back from the weekend and the day off for holidayThe customer made request on the web to cancel the order and it was cancelledThe funds were successfully transferred to his payment method on January
** for the amount of $49.48. Thank you

WE understand that customer would like to receive the item he ordered, however, for womenOur records indicate, as well as the order confirmation provided to customer, that the item selected was gendered for menWe have provided customer with a prepaid postage return label so that the product could be returned for refundSince we do not authorize exchanges, the item will need to be refunded and the correct item can be reorderedUnfortunately, we are unable to offer any further assistance unless the item is returned back to our facility so that we can issue a refund for the purchase. Thank youCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am totally upset with this firm!! I immediately sent back the perfume in their box and they have received itHowever, I'm not getting my full price of $back and I don't know whyPLUS, I won't get it till the end of the month, if everAnd when I try to call them to ask why I didn't get my full refund, their answering machine says that no one can come to the phone because they are too busy so email them with your questionHow can anyone do business with such a horrible business! No wonder they have so many bad reviews onlineIf they were a reputable business with good customer service, they would immediately refund my entire purchase price What do I do now? Wait till January * for a refund that is not my entire money and may never come? This is completely unacceptableThey have the perfume which I never opened in their original outside box and I have to wait more than a month for a refund that is not even the entire amount that I spent.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have no notes that state this customer has called us regarding the complaintWe have removed the customer's email address from our database and from our mailing listI have also reached out to *** and confirmed that they received her cancellation request and that she would not be receiving
any magazines moving forward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Complaint # ***That is not the case My apologies, but the first response seems to have gone in the junk mail folder so I didn't see it until just now and what they stated in the response is incorrect. This issue still remains unresolved I finally did receive the package and two of the items is broken (a bottle of perfume and a maset) I have made three additional attempts to reach out to them, but it still remains unresolved as I have yet to receive a response back
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of repayment is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:How do I continue this complaint? After receiving my order, I need to make a return and the only way to do this is to call customer service and obtain an RMA Good luck reaching someone I have emailed times, called countless times and was unable to reach someone and THEN, on two occasions I got through, was told I was caller “49” in queue, held on for almost an hour each time only to be dropped Do they even have people answering the phones? I need to return a bottle of Obsession and cannot get through What is it about this company? I’m not done with my complaintConsider this part 2. *** ***
** *** ***
*** ** ***

Return package has been received and refund has been processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
[Your Answer Here]
I did receive RMA's, but I would like to keep this open until I receive a full creditIf you read reviews on the company many are saying that they are still waiting for a refundI also do not understand how it is legal to sell fake perfumes?! I brought these to a department store and two of the perfumes have been discontinuedThis is fraud!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Spoke with customer on 12/**/No movement with common carrier; refund issued in full

*** *** contacted us via chat (transcript attached). Package was lost in transit and a refund was issued to her *** account on 1/*/- copy attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This customer stated she would dispute the charge with her credit card company as well as made no mention of returning the products. Return Merchandise Authorization has been processed. Customer will not be charged a return shipping fee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Customer's email was responded to on 12/**/2015. Return Merchandise Authorization has been sent and customer will be refunded upon receipt of return

We truly apologize that you were not favorable of the free magazine subscription offer that is provided to our customersThis offer is available to customers that orders value over $25, however, we also offer the option to opt out of the magazine offer by offering a rebate. We do apologize for
any inconvenience this has caused and please contact our Customer Service Division if further assistance is required. Thank youCustomer Service