D&R Remodeling, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:How do I continue this complaint? After receiving my order, I need to make a return and the only way to do this is to call customer service and obtain an RMA Good luck reaching someone I have emailed times, called countless times and was unable to reach someone and THEN, on two occasions I got through, was told I was caller “49” in queue, held on for almost an hour each time only to be dropped Do they even have people answering the phones? I need to return a bottle of Obsession and cannot get through What is it about this company? I’m not done with my complaintConsider this part 2. *** ***
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Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: the money is yet to be released from my bank nearly four weeks to the purchaseThe details of the bank, the account numbers and all that have been relayed to the business repeatedly via my correspondenceI would like the business to write to my bank as soon as possible to release the money so that I could go ahead with another purchase at a different vendorI will be providing my account details, bank information and transaction related trace codes so that the business may promptly respond to the bank with an email copied to me aswellthe details will be forwarded to the *** address.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Return Merchandise Authorization created and return label has been sent to customer. Refund will be issued upon receipt of return package

We have no notes that state this customer has called us regarding the complaintWe have removed the customer's email address from our database and from our mailing listI have also reached out to *** and confirmed that they received her cancellation request and that she would not be receiving
any magazines moving forward

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Complaint # ***That is not the case My apologies, but the first response seems to have gone in the junk mail folder so I didn't see it until just now and what they stated in the response is incorrect. This issue still remains unresolved I finally did receive the package and two of the items is broken (a bottle of perfume and a maset) I have made three additional attempts to reach out to them, but it still remains unresolved as I have yet to receive a response back
*** ***

The order was placed December **, and order did not begin processing until we were back from the weekend and the day off for holidayThe customer made request on the web to cancel the order and it was cancelledThe funds were successfully transferred to his payment method on January
** for the amount of $49.48. Thank you

We have reached out to the courier again in regards to this packageThe courier has stated that the delivery was made on December **, Since the package has not been received, we have issued a full refund back to your original payment method. Thank you*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of repayment is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Since this is an international credit card, our system cannot void the auth. Customer will need to wait for her bank to drop the auth or we can submit a letter to her back with this request. We will need contact info for Bank to to this

Please note our records indicate that we received an order on October *, from email address *** at 1:47pm. The transaction has been voided and the funds will be returned back to the American Express *** that was used for this purchaseFragranceNet.com does not
arbitrarily obtain and place unauthorized ordersThis account has been marked and future purchases on this account will not process for fulfillment and shipping. Contact us again if further assistance is required. Thank youCustomer Service

Return package has been received and refund has been processed

*** *** contacted us via chat (transcript attached). Package was lost in transit and a refund was issued to her *** account on 1/*/- copy attached

This customer stated she would dispute the charge with her credit card company as well as made no mention of returning the products. Return Merchandise Authorization has been processed. Customer will not be charged a return shipping fee

Spoke with customer on 12/**/No movement with common carrier; refund issued in full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
[Your Answer Here]
I did receive RMA's, but I would like to keep this open until I receive a full creditIf you read reviews on the company many are saying that they are still waiting for a refundI also do not understand how it is legal to sell fake perfumes?! I brought these to a department store and two of the perfumes have been discontinuedThis is fraud!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***