D&R Remodeling, Inc.

Order delivered on 12/**/2015. Shipping delay refund of $has been processed

Return Merchandise Authorization has been processed and return label sent

Package delivered on 12/**/(see attached).? If no longer wanted, please contact customer service for a return merchandise authorization

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my
complaint has NOT been resolved becaI have NOT received a return label nor any other messages from FragranceNet.com concerning this order.? I have only received numerous sale emails but nothing else addressing my return or where to get a label.? I used the shipping label from Shoprunner to return the product and will NOT be ordering again in the future due to this type of poor customer service and not being able to speak directly to anyone concerning my order
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved will
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? Well the only truthfully thing they said was that I received my itemsYes I did and they were broke, so I called them to advised them off the situationThis business is far from professional, they allow their agents to talk to customers any kind of wayI was cussed out, hung up on, basically mis treated ? I have a one year old who likes to get into things so I'm supposed to keep broken glassThat's horrible! I tried to call them as soon as I got my package but it is hard to reach them! I couldn't just keep the glass laying around and I risk my daughter getting hurt I had already got some stuck in my foot so I didn't want to risk it so they are insane telling me to keep broken glass around my houseIf that wouldn't ? happened to u..u would be mad to but they thought it was funny
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Order was placed 12/**/and delivered 1/*/2016.? Refund issued

Revdex.com:C/o MsLehrer? I am in receipt of the email from Fragrance.net via my BBA accountIf you take a look at the supporting documents submitted to the BBA, the email thread dated September **, It clearly shows that I confirmed the shipping information for the company.? In connection with there response.They have incorrectly listed the recipient's name.? So again, ? for there information, the correct information is :*** ***
*** *** ***
*** ** ***MESSAGE FROM BUSINESS:In response to Keslake Thomas email of 9/**/2015; our customer service department responded with a request to verify shipping address so that an order could be reshipped.? Tracking shows package out for delivery since 9/*/2015.Please verify shipping address so that we may reship order.? Address on file is:*** ***
*** *** ***
*** ** ***
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved? Went to the post office today and it was finally delivered? So come to find out it
was not fragrance net.com's fault ? I sincerely apologize to the business? Although if they had replied or answered the phone when I called this would have never went to the Revdex.com ? in the first placeThank you for your help.?
Sincerely,
*** ***
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Refund has been issued in full.? Please allow 4-days to process

Customer has been refunded in full:? 1/**/- $47.99; 11/**/- 4.64; and 12/**/- $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:?
The company states that it has
issued a refund, but no refund has been issued as of yetThis is the same company that said my purchase would arrive in 4-days, and it never cameI accepted their lie the first time; I will not be fooled so easily the second time aroundThis issue is absolutely NOT resolved
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Please note our records show that customer was provided with a prepaid postage return label so that the items may be returned back to our facilityWhen the order was placed, customer used email address f* and that is where the label was sentSince we have received email from customer from and alternate email address; ***, we have resent the label to that address as wellThe last email we received from customer, she adamantly stated that she does not have a box to return the itemsWe understand that customer has discarded the original shipping box,however, these items maybe returned in any type of corrugated boxSince customer is not satisfied with any of the items purchased, we will issue a full refund back to her payment method once the items are returned back to our facilityWe will not issue refund unless the product is returned.? ? Thank youFragranceNet.comPamela M***

Return Merchandise Authorization sent again via email

The order was placed December **, and order did not begin processing until we were back from the weekend and the day off for holidayThe customer made request on the web to cancel the order and it was cancelledThe funds were successfully transferred to his payment method on January
**? for the amount of $49.48.? Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***?
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We apologize for this inconvenienceAfter speaking with the customer it appears that the *** rep may have been attempting to locate their order in their own systemWe have resolved this issue and issued a refund for the damaged itemThank you

Order was placed on 10/**/2015.? processes cannot refund original form of payment.? Check will be sent for $37.59,

Return merchandise Authorization has bee processed and return shipping label sent to customer

We sincerely apologize for the frustration and inconvenience regarding *** *** order with us.? Referring to *** *** email to our Customer Service Department on 3/**/2016, he only asked for a refund which was promptly processed for his lost package.? As you can see, from the ***
tracking information attached, the order was placed on February *** and shipped on March *, 2016.? Although we were efficient in filling *** *** order, *** seems to have lost track of it, which is beyond our control.? ? $refund was processed on 3/**/