D&R Remodeling, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This customer's first package was returned to us due to an incorrect zip code typed incorrectly by *** ***. Please refer to attached confirmation email which verifies that *** *** entered the order complete online - was then imported into our database with NO human interventionWe
reshipped all of the available items and refunded one that was no longer in stock. Customer blames us for wrong zip code. As you can see from the attachment, it was entered wrong

Both the vendor and the courier were provided with telephone numbers which are specifically provided in order to forestall issues such as thisNo attempt was made to deliver or contact, and while the Post code may have been incorrect ( I cannot verify either way) the address was fine, and that is where a packet is delivered
In addition, I contacted both the vendor and *** on this order prior to the shipment being returned as I had noticed a lack of movement and was concerned about the packet being handed over to the ***
Both parties assured me that there was no issue with the packet, and that it would be delivered during timeframesObviously, this was not the caseI believe I went above what a customer should have to do in order to get a packet delivered, and was still not successful
Re: the out of stock product - it will take several weeks for me to see the refund on my card as I am a ***
All I had asked for was to have the reshipment expedited in order to attempt a delivery window and to be provided with the out of stock product at the original price I originally purchased it for - not exceptional requests
I will say that Frangrancenet.com has certainly shown what they believe is an acceptable manner to treat regular customers, and it s not at all flattering to the Company
Regards,
*** ***

Label has been resent

Please note since the courier has not successfully delivered this package to our customer, we have issued a full refund back to customers original payment method. Contact us again if further assistance is required.Thank youCustomer Service

Please note since the courier has not successfully delivered this package to our customer, we have issued a full refund back to customers original payment method. Contact us again if further assistance is required.Thank youCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Have NOT received fed ex label yet Was supposed to receive days ago.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Return Merchandise Authorization processed and return label sent to customer. Will be refunded upon receipt of returned package

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I actually paid the $in AUS dollars and when the change in currency occurred it amounted to $US at the timeFragrancenet took $US from my account NOT $as they are statingPlease see attached bank transaction for amount paid.I have never had this much trouble ever with an international company before and I shop online frequentlyI am disgusted by the service, or rather lack there of and do believe the company never filled or dispatched the order thinking I would let it go as I was in another countryToo bad for them that I refused to be ripped off nearly $400!!If it wasnt for this organisation Revdex.com.org it would have taken me a lot longer to get a genuine although somewhat less than honest response.Hopefully the refund will be forthcoming quicer than my so called order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I spoke with a representative today by the name of Anita She was very helpful in this situation I told her that I did not receive the merchandise Also, she was informed of the steps taken with FedEx and USPS regarding filing a claim Only the merchant can do thisAnita stated that FragranceNet will be sending the items again and she will add a note for a required signature.Anita was helpful, patient and exudes Customer Service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please note our records show that customer was provided with a prepaid postage return label so that the items may be returned back to our facilityWhen the order was placed, customer used email address f* and that is where the label was sentSince we have received email from
customer from and alternate email address; ***, we have resent the label to that address as wellThe last email we received from customer, she adamantly stated that she does not have a box to return the itemsWe understand that customer has discarded the original shipping box,however, these items maybe returned in any type of corrugated boxSince customer is not satisfied with any of the items purchased, we will issue a full refund back to her payment method once the items are returned back to our facilityWe will not issue refund unless the product is returned. Thank youFragranceNet.comPamela M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:r Answer Here]
The business is not an honest business The package was never given to shipper The label was created, but nothing was shipped I called and emailed numerous times and asked for a call(the hold times on all of my calls were minutes to more than an hour In the business own response to you they stated that the merchandise was shipped to me at no charge and a refund was issued That is a lie Customers beware of this business They lie and are not honest and reputable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** spoke with two (2) different Customer Service Representatives on two different occasions. Both representatives explained our business process to him. Orders that are placed on our website are imported into our database at which time the order is matched to inventory. Once matched, the order is charged. Our inventory is dynamic and changes instantly. When this order was transmitted to the warehouse to be fulfilled, the item had been exhausted from on-hand inventory. Rather than make the customer wait for our resupply, we credited the out of stock item immediately and shipped the balance of his order.Additionally, once the order is imported into the database, the order is locked and no changes or cancellations can be made. A Return Merchandise Authorization was sent and once the return is received a refund will be processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer
Here]
The did not confirm that they canceled the shipmentI requested that they put a stop shipment order on the packageThey did not.I do not want the product.They did not refund my moneyNor did they indicate that that have or will.I requested to cancel the order they refuse to cancel the order.I requested a refund, they refused.They illegally charged my credit card after I told them to cancel the order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
The email clearly states that standard shipping is 4-business days, it doesn't matter if it's Christmas or not, the email clearly states this.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We understand that customer does not agree with our level of compensation regarding this matter, however, as previously stated, as a Merchant, we are only authorized to refund payment methods for the amount of the original purchaseSince we have refunded customers payment method in full, we cannot issue a refund to her credit card for the remaining balance.We do apologize again for the inconvenience this has caused. Thank youFragranceNet.com

Please note that although we are unable to locate any correspondence between the customer and a Customer Service Agent, we were able to locate the purchase made on August *, in our system The order number is *** and out records show that email notification was sent to customer
acknowledging receipt of order and shipmentThis order shows that it was delivered on August **, and it was delivered within the suggested time frame quoted, 4-business daysWe would like customer to confirm that this package was received prior to issuing a refund to the accountThe tracking number to support this delivery is *** and this information can be confirmed at ***Contact us again at earliest convenience. Thank youCustomer Service

Return Merchandise Authorization created and return label has been sent to customer

We are sorry for the service issues that you receivedOur company policy is to not accepts returns after daysHowever, we have issued a gift certificate in the exact amount that was paid for his troubleThank you