D&R Remodeling, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Firstly, we would like to offer our sincerest apologies for any inconvenienceOur records indicate that the order was originally placed July **, and we were notified in regards to the condition of the items on November **, 2017, months after our return policy has expiredCustomers are
offered days to contact us in regards to their purchasesAlthough our policy has expired, we did offer customer the option to return the items for a store creditFragranceNet.com is attempting to offer assistance to customer, however, customer has been provided with a prepaid postage return label so that the items can be returned and a gift certicate can be issuedWe apologize if customer is not happy with our level of compensation but we are unable to offer a replacement or refund after the return policy has expired. Thank youCustomer Service

Balance of $has been refunded

Returnf Merchandise Authorization has been created and label sent on 12/* customer. Refund will be processed upon receipt of the return

We received notification from customer today, September **, 2017, in regards to the item she receivedWe would like to offer our apologies for the condition of the product and we have provided customer with a prepaid postage return label so that the item can be returnedUpon receipt of the
item, a full refund will be issued back to customers payment method.Thank youFragranceNet.comCustomer Service

We have no notes that state this customer has called us regarding the complaintWe have removed the customer's email address from our database and from our mailing listI have also reached out to *** and confirmed that they received her cancellation request and that she would not be receiving
any magazines moving forward

Our Customer Service Manager will be reaching out to you shortlyYou will be refunded for the shipping cost per your requestThank you!

Please let us begin with our sincerest apologies for any inconvenience endured while attempting to contact our Call Center DivisionIn addition to contacting our Division by telephone, we can be contacted by email, text, live chat and by requesting return information on our website by emailOur
records show that customer spoke with an agent from our Call Center Division and return information was providedUpon receipt of the returned items, a full refund will be issued back to the original payment method. Contact us again if further assistance is required. Thank youCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Return Merchandise Authorization created and return label emailed. Refund will be processed upon receipt of return

Return Merchandise Authorization has been processed and return label sent to *** ***. However, please note that if the return is not received within days of original order, a gift certificate will be generated as a refund as after days we have no access to process a refund to
original payment method

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Return merchandise Authorization has bee processed and return shipping label sent to customer

Refund issued for $23.99. Product does not need to be returned

Return label was sent on Luly ***, 2016. A check will be issued upon receipt of return

We have contacted the President of the rebate company on customers' behalf as they are responsible for the $rebate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Return Merchandise Authorization processed. This order was placed on May ***. Since it is beyond the date of return policy, we can only offer a gift certificate upon receipt of the return.

The refund for this order was processed on the same day the package was received in our returns department on 8/**/2016. Refunds can take up to five business days to appear

Thank you for your feedbackThe Customer Service manager has stated that the customer has been refunded and will be contacted for additional incentivesIn addition, we are reviewing phone calls from that day to assess how this customer was handled by the Customer Service RepThank you