D&R Remodeling, Inc.

Refund of $back to *** account

Customer returned product from an order that was placed in July of Her complaint is that she believes the item is not authentic and all bottles were returnedSince we are unable to return the funds back to the original payment method( after days we are unable to refund back to credit
cards), customer was issued a FNet gift cert, which she does not wantIn efforts of resolving the claim, can we send customer a refund check

Please note our records indicate that our Credit Department has reviewed your ordering history with our company and due to the dispute initiated regarding a purchase with FragraceNet.com, we cannot authorize credit card payment on future ordersWe have offered alternate payment options aside from
credit card, so that orders can be placed with us in the future. We apologize for any inconvenience this may have caused. FragranceNet.comCustomer Service

We have contacted the President of the rebate company on customers' behalf as they are responsible for the $rebate

Package has been delivered. If no longer wanted, please contact us for a Return Merchandise Authorization

*** *** spoke with two (2) customer service agents and after listening to the recordings of both conversations, I did not hear either agent say anything “hateful” or ”demeaning”. However, the 2nd agent *** *** spoke to was terribly rude to her. Although our policy did change regarding coupons over the phone, neither agent did anything to help *** *** place her order on the web, nor did either agent offer to place the order on our website for her which is TOTALLY UNACCEPTABLE. Our agents were well educated when our policy changed regarding coupons over the phone. I find it deplorable the way *** *** was treated. Both agents have since been “re-educated” and I trust they will not make this type of error in the future. I sincerely apologize for the frustration *** *** received regarding our services and would like to offer her a $gift certificate should she choose to use our service in the future. This gift certificate will be accepted over the phone and if *** *** would like to use a coupon as well, please assure her that the Customer Service Representative will honor her coupon. The $gift certificate code is: ***. If *** *** has any questions or concerns, please have her reach out to me directly. Thank you,Susan L*** Director, Human Resources *** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of repayment is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response by the business is disingenuous. The document presented as "evidence" that the offer may be refused is nothing more than documentation from their website, which does not reflect the reality of how the ordering process actually operates. If an order is placed on the website, the "free offer" is presented. I definitely "rejected" this offer as I was given a choice of several magazines, none of which interested me. Despite my "rejection" of this offer, I started to receive magazine subscriptions against my wishes, and my personal information was shared with a third party, also against my wishes.This kind of inconsideration by businesses is why I reject this resolution until Fragrancenet.com can provide more positive proof that their website will not forward information to MMedia unless the purchaser provides positive acceptance that they are subscribing to the magazine, meaning that a customer's inaction or requirement of "opt-out" will not automatically cause a subscription to be createdThey should test their website for operation to ensure that it is in fact performing the way that is stated in their documentation, which at the time of my complaint it was not. To accurately check if the site does allow opt-out requires a purchase be made, and without assurances that it is working properly, I will not make a purchase to verify its operation, so I feel it is fair to ask Fragrancenet to do the checking.It seems the businesses involved are often of the position that no harm could
come by receiving a free magazine or two, but they often don't consider
all possibilitiesIn my case, my mailbox is quite small but sufficient
for receiving all my billsWhile traveling, this billing-only mailbox
began receiving magazines, and so my mail was delayed causing a bill to
be delayed, and resulting in late charges.Previously, courts have viewed "inaction as acceptance" to be valid terms, but more recently have been rejecting these defenses in lawsuits where monetary or personal damages have occurred, especially when privacy policies are concernedIt should serve as a reminder that although Fragrancenet is a New York corporation, it is doing business in California and other localities and must make note of the codes in those areas (example: the California Transparency in Supply Chains Act is applicable to many large companies based outside of California that wish to sell to its residents)I hope that Fragrancenet can research this trend for themselves and see they should be distancing themselves from companies such as MMedia that are not in compliance with current case law.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Return Merchandise Authorization processed. This order was placed on May ***. Since it is beyond the date of return policy, we can only offer a gift certificate upon receipt of the return.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: There is a process problem where there is no verification of the delivery address when utilizing paypalThis is not a sound business practice and will lead to other complaints of this nature and subsequent loss of businessI will not do any future business with this company and would dissuade others from making purchases from this website. Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My *** had been compromised and this one of several purchased made that I did not receive and I would like a prompt refund of the purchase plus shipping if applicable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Return label was sent on Luly ***, 2016. A check will be issued upon receipt of return

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** Good Morning,I come by this report that the problem regarding the
repayment of the amount paid for my purchase, which was canceled has been resolvedThe company combriu with his word and after 9th day the amount was reversed to my bank accountThank you for the commitment from the same site and that gave me assistance

Please accept our apologies for the delay with receipt of your orderOur records indicate that this order has shipped from our warehouse and is in transit with the courier for delivery to youIn addition, email notification was sent to you regarding the status of your order and your tracking
number was sent on the date the order shipped from our warehouseYour order is scheduled for delivery on September **, and your tracking number is *** and this information may be confirmed at ***.Please contact us again if further assistance is required. Thank youCustomer ServiceFragranceNet.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Our records show that the courier has stated that this package was delivered and left at the front door at the shipping address providedIn addition, email notification was sent to you asking you to verify the shipping address before we send a replacement package out to youWe ask that if you are
still interested in receiving this merchandise, we need you to respond to the email that was sent to you from our Customer Service Department. Thank youCustomer Service

Refund has been issued for missing product. A 5% additional discount has been applied to this customers order for the missing free gift

Courier attempted delivery on 12/**/and notice as left for customer to contact Post Office. See attached. If no longer wanted, please contact Customer Service for a return merchandise authorization

Please let us first begin with our sincerest apologies for any inconvenience this may have caused. We have reviewed your account to confirm the details of your current order and your past purchasesOur records show that you have placed at total of orders with us, successfully
delivered and cancelled per your request. Your recent order that is being returned to our facility from the courier, states the courier was unable to deliver, incorrect addressThis is the information provided by the courier and unfortunately, FragranceNet.com cannot be held accountable for decisions rendered by the courierWe would however ask that you please verify if the address and or zip code is correctThese are common reasons for returned packagesWe have issued a full refund in the amount of $back to your original payment method. Contact us again if further assistance is required. Thank youFragranceNet.comCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not order this "Second Bottle" of Shampoo, they sent it to me in Error. I only ordered One bottle of Shampoo $45.29, Not two bottles. They made the Error in sending me Two bottles & charging my Acct$Twice. I mailed the Second bottle of Shampoo back to them for $since all of their Return Labels did Not work- I could Not print them as I told them. They made the mistake in sending me the Second bottle, therefore, they Owe me the Shipping Cost of $that I had to payIt is Not my fault that they made the mistake of sending me a Second bottle of Shampoo & Charging me an extra $for what I Did Not order I will Not accept the Store Gift cards or anything else but Credit to my Debit Account which I don't see any reason why they cannot do, since I do Not plan on buying anything else ever again from them.
*** ***