D&R Remodeling, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not order this "Second Bottle" of Shampoo, they sent it to me in Error. I only ordered One bottle of Shampoo $45.29, Not two bottles. They made the Error in sending me Two bottles & charging my Acct$Twice. I mailed the Second bottle of Shampoo back to them for $since all of their Return Labels did Not work- I could Not print them as I told them. They made the mistake in sending me the Second bottle, therefore, they Owe me the Shipping Cost of $that I had to payIt is Not my fault that they made the mistake of sending me a Second bottle of Shampoo & Charging me an extra $for what I Did Not order I will Not accept the Store Gift cards or anything else but Credit to my Debit Account which I don't see any reason why they cannot do, since I do Not plan on buying anything else ever again from them.
*** ***

*** *** placed her order on 6/**/for a total of $37.94, not $43.00. Her order will delivered on 6/**/-- the 8th business day. *** *** spoke to a senior Customer Service Representative (who is not a jerk) and she explained that standard shipping is not a guaranteed
service. If *** *** would like to return her order, she will need to contact us for a Return Merchandise Authorization

Revdex.com:C/o MsLehrer I am in receipt of the email from Fragrance.net via my BBA accountIf you take a look at the supporting documents submitted to the BBA, the email thread dated September **, It clearly shows that I confirmed the shipping information for the company. In connection with there response.They have incorrectly listed the recipient's name. So again, for there information, the correct information is :*** ***
*** *** ***
*** ** ***MESSAGE FROM BUSINESS:In response to Keslake Thomas email of 9/**/2015; our customer service department responded with a request to verify shipping address so that an order could be reshipped. Tracking shows package out for delivery since 9/*/2015.Please verify shipping address so that we may reship order. Address on file is:*** ***
*** *** ***
*** ** ***
Sincerely,
*** ***

Refund has been issued for Wings oz EDT in amount of $

Our records indicate that this order was placed on our website and the information received from customer states that the shipping address is as followed: *** * *** *** *** * *** ** ***According to the information provided by the courier, this package was delivered on December **,
by the United States Postal ServiceOrders are shipped to the shipping address that is included on the order and if shipping information needs to be updated on any supporting payment portals, the customer must confirm and change that informationUnfortunately, we do not access and we would not have any knowledge that the package is shipping to an old or non-existing address. We do apologize for any inconvenience this may have caused. Thank youCustomer Service

We would like to express our sincerest apologies for the condition in which the item was receivedWe are more than willing to issue a refund for the cost of the item and we are not expecting the item to be returnedPlease note the refund will be issued and should appear on customers PayPal
account. Thank youCustomer Service

Processed a re-shipment via express courier

Our records show that the customer contacted us and stated that of the bottles were received damaged and he has been refunded for bottlesHis claim is slightly different on Revdex.com and now he wants a full refundI will reach out to customer to verify if any of the items were salvageable and I
will make him aware of the refund of $that has already been issued

We do apologize if any of our coupon advertisements are not clear and has caused some confusionUnfortunately, all of our coupon discounts state that they cannot be combined with any other offersWe are unable to apply more than one coupon offer to customers existing order. Thank
you***

Return Merchandise Authorizations have been sent for both orders. No exchanges can be honored. Refund will be processed upon receipt of returned packages.

Shipping refund of $has been processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In spite of the fact this customer has already been compensated with a $gift card from *** Store - we have emailed a gift certificate in the amount of $for the cost of the unreceived product. *** store is an affiliate of us and their job is to compensate when needed - which they did

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
I feel that your response and jester is horrible customer serviceAnd while I did not sign in to my account to order this particular orderI have been a very loyal customer to you over the yearsThis is absolutely terrible
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

All Customer Service Agents read from a script. Upon answer they phone they recite: "Thank you for calling ***. This is (name), how may I help you?" Process has changed and we no longer can take coupons om phone orders as our database does not accept
them

Please note our records show that customer was provided with a prepaid postage return label so that the items may be returned back to our facilityWhen the order was placed, customer used email address f* and that is where the label was sentSince we have received email from
customer from and alternate email address; ***, we have resent the label to that address as wellThe last email we received from customer, she adamantly stated that she does not have a box to return the itemsWe understand that customer has discarded the original shipping box,however, these items maybe returned in any type of corrugated boxSince customer is not satisfied with any of the items purchased, we will issue a full refund back to her payment method once the items are returned back to our facilityWe will not issue refund unless the product is returned. Thank youFragranceNet.comPamela M***

A full refund has been processed for lost package

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I never
received any RMA authorizations from the business nor a single Email response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Return package has been received and refund has been processed

We apologize for the service that you receivedOur Customer Service Manager is researching the issue with the phone lineIn the meantime, I was told that your orders are both due to arrive this week no later than FridayThank you!