D&R Remodeling, Inc.

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because: the money is yet to be released from my bank nearly four weeks to the purchaseThe details of the bank, the account numbers and all that have been relayed to the business repeatedly via my correspondenceI would like the business to write to my bank as soon as possible to release the money so that I could go ahead with another purchase at a different vendorI will be providing my account details, bank information and transaction related trace codes so that the business may promptly respond to the bank with an email copied to me aswellthe details will be forwarded to the *** address.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Our apologies for the service that you have receivedI am reviewing this complaint with our Customer Service ManagerYour package has been tracked and it is still with the courierWe have issued a full refund to your payment method on December *, In addition, we are reviewing the phone
call to assess the professionalism of the representative that assisted you Regarding the desired settlement; unfortunately the item can not be reshipped because it is out of stockRefund is our only option.? Thank you ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Refund back to customers *** account gas been processed in full in the amount of $63.75.? Please allow 24-business hours for the credit to be completed by ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ** ** ***
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Return has been received and refund has been issued

Order was placed on July ***, 2016; shipped august 4th and was delivered on August ***, the 9th business day.? If customer desires a refund, order must be returned.? A Return Merchandise Authorization has been created and a return mailing label sent

Funds have been returned to *** ***'s *** account and item has been shipped to customer at no charge

Return Merchandise Authorization was issued on 12/**/and label was emailed.? Will resend

Additional 5% has been issued.? Customer will see a refund for $

Return Merchandise Authorization was issued on ***.2015.? Refund will be issued upon receipt of return

We would like to know why this customer placed another order on March ***, in the amount of $if as stated in ***'s complaint:? "They are the worst company....far from professional..cussed out and hung up on"?

Refund has been issued in full.? Please allow 4-business days to process

Refund was issued on 12/**/and can take up to seven (7) business days for it to process through credit card company.? We cannot expedite as we have not control over the process

A full refund has been processed for lost package.?

Revdex.com:
I cannot close the complaint ? until I receive a full refundI noticed this business has not issued refunds to some customers(other complaints) ? Therefore ? until then I'd like to keep it open
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The business is continuing to argue the point using tactics which are similar to the way they do businessBefore I address the response, I should add:THIS BUSINESS SHOULD NOT RECEIVE AN A+ RATING FROM THE Revdex.com.? Due to the number of complaints and bad reviews outnumbering positive reviews, I'm shocked that the Revdex.com would continue to rate this business as A+ and allow the business to continue to prominently display such a rating on the front page of the website.The pictures being displayed by the business as "proof" are not in the flow of orderingTo even imply that a customer is "not reading" shows that this business exhibits a basic lack of customer service skillsThat their site requires digging deep down into several pages of policies to assure integrity of private customer data should be troublesome to most consumers.The reality is that after placing the order, I was confronted with a "Free" offer window.? I was not interested in the "Free offer" after seeing it was likely from unscrupulous magazine subscription sellers; I also was not interested in the $"rebate" offer as the trouble of it is hardly worth the reward.? All I wanted was the product for which I placed my order, for which I received, nothing more and nothing less.? Instead, my information was shared without my EXPRESS consent.? That's all this is about, and Fragrancenet will not agree that this is what happened, and it seems the company is unwilling to discontinue this questionable practice.? Instead, they will continue to respond to the complaints with non-related excusesThe website also states that the magazine is "Entertainment Weekly" or that men will receive "Golf", but I got "People" which is another part of the problem.The longer Fragrancenet continues to try and blame me for the issue, the longer I will continue to dissuade others from purchasing thereIf the company had responded to this complaint with an apology and an inquiry into the website to ensure it does business as it should, I was prepared to accept the resolution and then make another purchase--I only buy high end products and it would have been many hundreds of dollarsNow they've lost my business and probably the business of othersBlaming customers rather than having genuine concern for business practices does not warrant a positive rating from the Revdex.com, but at least the handling of the situation will now be viewable by all.Even some of the product that I received, which was advertised as "new", had been previously opened and should not have been offered as new.? I am not debating that issue here because there is a return policy in place but I shouldn't have to use that policy
Sincerely,
*** ***
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We are sorry for the service issues that you receivedOur company policy is to not accepts returns after daysHowever, we have issued a gift certificate in the exact amount that was paid for his troubleThank you.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have
determined that my complaint has NOT been resolved because:
[Your Answer Here]
Today is 12/**/and the package still has not arrivedTo call the company where I waited on hold for phone calls totaling hours is unacceptableI work full time and do not have time to hold for that period of time only to have the call disconnected by rude unprofessional representatives!?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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