Dream Serum

I signed up for a free trial of two products, agreeing to pay shipping of $4.95 each. There was a deduction of $4.95, $4.90 and $2.49 taken on 8.8.18, the day I ordered. On 8.25 there was a deduction of $53.92 and on 8.28.18 there was a deduction of $22.25, The page I ordered from is no longer available and the phone number on the product goes nowhere.

Zero stars!!! This company is sneaky and deceptive. It's only goal is to scam people out of their money. When I spoke to a representative, I told her that I was going to notify Revdex.com. She then proceeded to tell me about their "protocol" if the Revdex.com were to call them. I told her that they must get a lot of calls from the Revdex.com if they needed a "protocol!" And, as I read all of these complaints, I see that I am correct!!!!!

In JULY 2018 I was mislead to believe that they were sending me a sample serum for just the shipping cost of $4.95 and if I liked the product then I could order more. It was not made clear in any of the regular print that I was signing up for any monthly subscription, nor that there was a required 14 period to let them know not to charge me. When I received the product the invoice had NO MENTION of the cost or that I was now enrolled in their program; neither did the confirmation email or shipment email notification. So now, AUGUST 2018, I noticed an additional charge on my account for $89.87. I IMMEDIATELY called the number on the Revdex.com website and disputed the charge as well as requested they cease sending me the product immediately. "Shay" was very well versed with the situation which tells me they do this often. They initially told me I was out of luck and should have read the fine print. I told them this was a scam and that I wanted a FULL REFUND. They gave me 35% back and provided me a cancellation number for my "account". I reported this as a scam through the Revdex.com also.

I ordered the free trial for Dream Serum for 4.95 which is for shipping I never requested nor wanted them to send me any other shipments. About a month after I received the trial shipment I got charged 88.99 and 89.87 that I never ordered. A few days later I received another shipment of the Dream Serum and the Dream Eye Serum that I never ordered. I have returned both and do not want any more shipments or charges. I have tried calling the company several times and am on hold for long periods of time and they say to press 3 and they will call back but I have yet received a return phone call. All I want is my money back and for them to stop charging me and stop sending me their bogus products.

This product is a joke. It does not do what it is advertised to do.
I was sent a sample for $4.95, but now, without ordering, I was sent another jar for some $89.
I called them and said that I did not order the product and I want to return it.
I was told that it would cost me $9.95 restocking fee, plus the postage.
I have cancelled the account.
Once they had my credit card, they then used it without my permission.

I, too, thought that I was getting a legitimately free trial size product. It clearly indicates in their advertising that the product is enough for 30 days. It's a 14 day trial offer and then you're going to be billed $90 per ounce for this serum. This is not cleatly indicayed in their ad. As I was checking out for the dream serum, a window pops up suggesting I buy the calm serum for your eyes. The screen is misleading in that it suggest that the consumer cannot bypass this offer, or the initial offer is lost. Furthermore I received an email at 6:13 p.m. August 10th that my product had shipped. I did not receive my product until August 14th. Dream serum went ahead and charge my credit card on August 24th. That is a 10-day trial. I called the customer service telephone number to resolve this issue by way of a full refund. I explained that I did not wish to be enrolled in any type of dream serum membership, and I did not know that I had to cancel anything in 14 days. This company is deceitful and they are scamming people out of their hard-earned money. Neither of the customer service Representatives could refund my money stating that the 14-day trial is in a disclaimer somewhere. One of the customer service Representatives offered me a 35% refund on my canceled product. Then, I realized that $90 was for the "free " trial-size size and not that a new shipment that was coming. I took the 35% refund as it appeared that was all I was going to get out of either customer service representative. However, I believe a full refund of $189 is due to me. This company is scamming people out of their money by using celebrity endorsements and false advertising.

I have NEVER filed a complaint with the Revdex.com but DREAM SERUM IS A SCAM!!! In good faith, I saw an advertisement through GMA and ordered their $4.95 face cream. It arrived and I sampled it but since I am gluten free and it gave me a rash, I discarded it obviously realizing too late that I am allergic. Suddenly, another sample showed up in the mail today. I went online to find the company to explain that I did not order it a second time, nor could I use it the first time, and the customer service rep said that I was in a contract. What? She advised I go online to find the terms of conditions. I went online and after hunting around, finally found the website and terms. I did not sign up for this.This company should be shut down. I looked up my credit card transactions and it seems they charged me 4.95, 89.95 and 89.95. All for a trial? I called back and spoke to NAOMI who could not have been ruder to me. She laughed when she said that I should have read the terms of conditions when I first ordered the serum. I told her that I would call the Revdex.com and my credit card company and she said good luck because no one wins. I asked for a refund but she declined. I threw away the first jar and have not opened the second. The terms for this WERE NOT COMMUNICATED CLEARLY nor was there anything in either package that offered any kind of refund if not satisfied, as ALL reputable businesses offer. Please help me to get my money back and close down this sham of a company. GMA and anyone else involved in this company should be ashamed of themselves.

After talking to 3 people (Kierra, Rachael and Tiffany) at Dream Serum and getting more frustrated; I decided to file a complaint with the Revdex.com only to find this seems to be an ongoing pattern with this company of minimal transparency and scamming the consumer. I could "Ditto" the 2 complaints dated 8/27/2018 and 8/26/2018...I also ordered a face cream and NEVER agreed to an automatic shipment of more product. The advertisement stated the "head of the company was Kathy Lee Gifford" and I noticed in the review dated 08/26/2018 the "head of the company was Amy Robach. I also read the order from top to bottom before agreeing to only pay a shipping fee of $4.95 and NEVER signed or agreed to an automatic shipment and now have been charged a total of $367.37 for my initial "trial" and unauthorized second shipment; I do not like the product and did not sign any contract for additional shipments!!! I called back a second time after reading the reviews to request they credit me 50% of the total charges (which I think is more than fare) otherwise I would also be filing a complaint with the Revdex.com. Tiffany did not seem to care and read the same script over and over interrupting and not letting me finish a statement. Tiffany would only agree to credit 35% of the second shipment ($89.42 which I did not authorized to begin with) I have been charged a total of $367.37 and would like a credit of $183.69. I do not want or like this product and am very shocked with all the complaints that Dream Serum has not been shut down and that these Celebrates actually know or authorize their names to be attached to this type of fraud!!! Warning to any consumer that sees Dream Serum pop up on their computer! Do not fall for this scam and the product which is suppose to moisturize does exactly the opposite..drys your skin out!!

Ordered two samples and paid for shipping ($4.95 and $4.90 each). The business has now fraudulently charged my card and has placed 5 several charges on my card totaling $362.67. These are fraudulent charges as I have not placed any orders and have no idea what these charges are for.

Ordered initial promotion after seeing false advertising and not knowing. Once I found these reviews a couple days later I called to cancel and they said to wait til a very specific date or I would be charged additionally for returning. Waited then called and since the new was processed that date they would not refund even though that is when they told me to call for no additional charge in cancelling. Now I am out $178.86 because they lied! BIIIGGGGG SCAM!

Just got off the phone with a customer service rep for Dream Serum. I told her I wanted the shipments to stop coming, that I was returning the product and that I had disputed the credit card charges with my credit card company. She informed me that I the product was mine, they would not accept it back because they have a no return policy, that she could only get me a 35% refund, and that I would need to get my credit card company on the line in order to see about getting that money refunded. I reminded her about all the reviews/complaints I was looking at on line about their product and the same issues other customers were experiencing and the standard language that was being used for their response:
"We are sorry that you were unhappy with your experience. We provide terms and conditions of our offer to our customers prior to checkout to read and agree to if they wish to continue with their order. We do this to avoid any misunderstandings. In addition, our phone number can be found directly on our products and on our website. Again, we apologize for any misunderstanding you had with our offer, and at this time you have been refunded please allow 4-7 business days for your refund to post into your bank account. We will be reaching out to you shortly to ensure your satisfaction as we want all our customers to be happy. Dream Serum "
She became rude at this point and again told me I would have to get my credit card company on the line to see about getting any refund. I told her I wanted all my money refunded (except for the initial shipment) as quoted in the company's response to other individuals complaints, to close my account, stop the shipments, that I was returning the product to the address on the packing slip, and that this company practice has the makings for a class action lawsuit.

I ordered a free trial and paid for shipping and handling... they they charged by cc for $88.99 and 89.87. I did not authorize that.

Dream Serum is a scam and these people are crooks. They get you with a trial offer using on-air personalities,, no details on costs, etc and then charged me $357.72 in products that I never ordered. I was made aware when I received my credit card bill. The packing info did not include costs, etc. Thought the shipment was a mistake.

Called to cancel and get refund. They could NOT provide any proof or would not provide details of the scam. They eventually refunded 2 out of 4 charges. Still awaiting credits of $177+ dollars charged without knowledge or no proof of authorization.

I signed up for a trial of dream serum to just pay shipping on August 7. On the 14th day, August 21, I called to cancel, but they had already charged my card for $89.87. I called back to tell them they needed to refund my money, but they only offered to refund 35% of the amount. I received a confirmation email showing the date the trial was placed and the date it was cancelled...14 days in between!

I purchased what I thought was a sample product in the amount of $4.90 on June 12, 2018. I was not given the option to refuse to purchase the I cream for $4.95 I was charged on June 12, 2018 the amount of $4.95 and $4.90. The following is a list of dates and charges that they have continued to remove from my checking account.
6/12/18--$89.85
6/26/18--$89.87
6/27/18--$88.99
6/30/18--$89.97
7/13/18--$89.87
7/14/18--$88.99
7/26/18--$89.95
8/8/18--$89.87
8/9/18--$88.99
8/23/28-$89.95

This is more than $900.00 this company has stolen from me these past few months. This company needs to stop the way they run their business.
I received an email today stating that they were going to cancel my order and will be refunding me $89.95 because their records show I ordered on 8/22/18 at 12:26am. This is a complete lie-there is NOWAY I will consider ordering from them when I have been trying for a few months to get my money back.

I purchased this FREE SAMPLE form Dream Serum. The contract was for the sample only, which I then paid $4.50 x 2 for shipping. They then added another Reward charge of $2.95 which is also an outrage. The bigger issue though is they have now charged my credit card on Aug 22 for $89 and then Aug 24 for $86. All not authorised by me. When you email them they send a call us reply and phone number. when you call you are on hold for over an hour each time and never get throught to an agent. I have called over 10 times now. I am at a complete loss and have demanded they refund these unauthorised charges and destroy my credit card details.
Revdex.com, please assist as this is just wrong

I pale my order in end of July and pay by 8/07/2018 full price for cream.
Today I check my statement and I see another charge of 89.87 I call them right away and spoke with Lady and she told me that another cream it was shipped toady I ask why they didn't send me the email with shipping information.... She informed to check my email and spam with I did before!!! BDY provided tracking # it can't be found it on USPS website.
I ask to canceled shipment and refund my money, she told me that is impossible. I ask for Menages gentlemen "Kellyn" answer the phone and he told my that my account is canceled and no refund it will be provided. When I ask him why I pay for something which I didn't received and they cant provide me with shipping information he got rude and start to spell the words NO REFUND, CANCELED and more..
So in the end I didn't received from this company nothing and they charge me $89.87.
The worst experiment ever, they just stilling your money and when you proof they that they are wrong they getting nasty and disrespectfully.

I had come across an online ad that advertised to try Dream Serum for $4.95 for shipping and handling. I don't typically respond to these ads but thought I would try since the product was "free" other than S&H. As I filled out the information, at the bottom was a box that was already checked to also send Dream Serum Calm Eyes in which I unchecked the box. When I received my item, the box also included the Calm Eyes product. After trying the product a few days I did not like them and stopped using it. I happened to log into my banking account and found two separate charges of $89.87 and $88.99. There was nothing that mentioned these charges prior to ordering. I immediately contacted their customer service line and spoke with Jamika and requested a full credit. She tried to offer me a discount and I explained all I wanted was my account refunded the full amount of $178.86. I would never have purchased any face lotion for this amount of money. I asked for her manager and after trying several ways to convince me to continue trying, she finally transferred me to the floor supervisor, Jasmine who also stated it was company policy she could not refund my money. I requested her manager who I then was transferred to Site Manager Xavier Tucker who also stated he could not refund due to company policy. WHAT A SCAM THEY HAVE GOING. No wonder their hold time on the phone was longer than expected. I asked to speak with Xavier's boss and he advised there was no one above him. REALLY? What a joke. This has to be the most dishonest company I have ever dealt with. All I want is for this so called company to do the right thing and return my money for a lousy product.

I ordered their "free sample" if I paid $4.95 shipping.
I received the product...But then they enrolled me in their 'repeat' ordering..WHICH I DID NOT AUTHORIZE>
I CALLED THE COMPANY. 855-778-3026 And asked for a refund since I had not received any product. and did not place a repeat order.!!!
They refused to refund my money stating I had to cancel within 14 days..I NEVER saw any indication of this ...

I have been charged twice for a product that cost $88.95 and 89.00.. This I consider consumer fraud..There are many complaints on this company and I WANT MY MONEY BACK!!!

Dream Serum company false advertising and they claim I was presented with terms 4 times and agreed to them yet they can not prove it. On 8/7/2018 I purchases 2 items, a 30 day supply, and paid only for shipping. I was very thurough and diligent in my purchase and buy things online very often. On 8/25/2018 I saw 2 charges on my bank account for $44.49 and $22.47 from the Dream Serum company. I did not know why there were charges. I did a little more research online and unfortunatly found that I am not the only one with these unknown charges or concerns. I called customer service and spoke with Kiesha (?) who was pleasant and obvious reading from a script or memory. This wasn't the first of this type of phone call I'm sure. She said I agreed to a 14 day trial and if I didn't call and cancel I would be charged the full price for the items I ordered. There was no mention of any type of 14 day trial period or automatic billing of the full price of the 2 items. I was never actually made aware of the full product price or the 14 day trial.I explained my concern and I asked to see a copy of the user agreement and terms I apparently agreed to and she gave me the web address. I have tried for the past hour different browsers, different internet connections, and phone and the site won't come up. She kept saying that there was something wrong with my internet connection because it came right up on her computer. https://dreamserum.com https://www.dreamserum.com and every variation and the link on the Revdex.com site doesn't work either. Convenient. She made all kinds of offers for % off and free bottles and such but I was totally scammed. After doing additional research I find I am not the only one. I don't mind paying what I agreed to, free shipping, but want a full refund of the $66.96 what I was charge. I was told since I agreed to the terms I could not get a refund. That is criminal in my book. I was able to get next months auto ship and billing cancelled at least.