Dream Serum

I purchased the product approving the shipping ONLY charge of $4.95 as advertised. I looked thru the entire ad and NOWHERE did it state that I would be charged almost $200 at a later time. I called the company when the charge came thru and disputed it. I was told they have no return policy and basically too bad that they took my money but it wasnt being refunded. Only when I stated I would contact the NC AD is when I was offered a 30% refund. I declined as I never authorized the charge. Again I was told too bad no refund. I hung up and was called back by the same person and was rudely told I would be offered a 50% refund. I accepted to put the issue to an end and still to this day have not gotten a refund. I called them 8/17 and was told it would take 3-5 business days. Well now I demand a 100% refund as this looks more and more like a scam.

This is a scam!!!! Be aware that you will be charged $89.87 even if you try to return your product or don't like it in the time frame of 10-14 days. Red Flag!!!!! They will keep charging you monthly $89.87 unless you request a cancellation and get a cancellation code and confirmation e-mail. I sent my product back, sent emails and even spoke with someone on the phone and I was still out for a total of $179.74 with no product because I sent it back!!!! Scammmmmmmmmmmmm, Frauddddddddddddddd!!!! Beware!!!!!!!!!!!!!!! Awful company! They will not credit back my card no matter who I talk to! They deserve negative stars!

I ordered a sample of Dream Serum (a facial product) on July 30, 2018. I received it on August 4. I was allergic to it and could not use. I called and cancelled my account on August 14. My credit card was charged on August 14 for $89.87, which is the charge for a full order of this product. Apparently, if you don’t call within 14 days, they subscribe you to a monthly subscription and charge that amount every month.

I had not received any more product from them and so I called them. They said they did not send any more product out since I was allergic to it. I asked about my credit for $89.87 and was told that I called a day late and would forfeit that amount. I argued with them and finally they were “kind” enough to agree to give me a 35% refund. I called them again and told them that 35% refund is unacceptable and I am extremely unsatisfied with this. This is a scam. They were adamant that 35% is all they will refund. I said, So you charge $89.87 to my credit card and send no product. It’s just a gift to you? They answered since I called a day late, yes it would not be refunded, and that I should have read the terms and conditions. I ordered it off a facebook ad and saw no terms and conditions.

Same experience as other consumers. Company is a scam. You barely receive the product within the 14 day cancellation period, no less be able to try and evaluate.
Absolutely no help calling the customer service line they launch into a non-stop sales pitch.
I disputed charge on my credit card and was once again charged a month later. Product was returned unopened.
Snake oil sales company! with no regard for customer.

I assumed from the advertisement that I would be paying just shipping $4.90 & $4.95 which was charged on 7/19. Then on 8/2 I was charged $88.99 and $89.87 on 8/3. Then on 8/23, I received one more of each product. I didn't order any more. Once I received my credit card statement, I noticed they charged me again on 8/19 - $88.99 and 8/20 - $89.87. I called today and told them I was going to return the last 2 products unopened and want a refund for those 2 as well as the charges earlier this month. They said they do not accept returns. Like all the others, they said I was suppose to cancel within 10 days or be enrolled. They did offer to refund 35%, then 50%, then 75%. Finally they said they would refund 100% for the last 2 charges only on 8/19 & 8/20. They would not refund charges on 8/2 & 8/3. I have also seen the same advertisement using a different serum name & celebrity. What a scam!

This company is a scam. I ordered the facial products under the assumption that I was paying the shipping and handling for a free trial period and to my surprise, they charged my card for shipping and handling plus $89.87 twice. I was shocked to see the same facial products in less than a month and with an invoice and contact information. I called the number and complained about the product and how it irritated my face and wanted a full refund and I offered to return their products and they informed me no. Then I realized they had charged me for the trial sample and the other order which I did not place. I called again and they informed me that they are a third party call center and can not refund customers. Since they do not want the product I informed them that I will have it tested to see what the actual ingredients are because they are a scam. Reputable facial products do not cost this much and are effective. I want a full refund and they will not grant it; what a sham of a business.
The star rating should be negative for product and customer service!!!!!!

This internet business is NOT accessible by using a website - when searched to contact for explanation about charges made to my bank account... this is the message "Sorry, this shop is currently unavailable.
After placing an order for a FREE 14-DAY TRIAL of 2 advertised products & paying the S&H charges from my bank debit card, I received two charges to my bank account for large sums = almost $180.00. Nothing was revealed in initial ad about the FREE trial regarding these charges which would be billed to me within 15 days after the product arrived. The Packing Slip enclosed with the two Trial products showed NO SUCH PROVISIONS AND NO WAY TO INVESTIGATE THESE CHARGES WAS PROVIDED EXCEPT FOR A "CUSTOMER SUPPORT" PHONE # WHICH, WHEN I CALLED, GAVE ME NO ASSISTANCE IN CONTACTING THE ACTUAL "COMPANY" TO DISPUTE THESE UNAUTHORIZED CHARGES. I have requested by bank to file a dispute for these charges and that dispute has been denied. Enclosed is the 12-page "Denial", copy of packing slip, and several other pertinent pieces of information regarding this matter.

I fell for a scam from Dream Serum recently. The first of July I clicked on a pop up ad that said for a free trial offer on some face serum I was to pay $4.95 for shipping and then when I clicked it, it stated for an additional $4.90 I could also receive an eye product. It didn't say anything about signing up for a "subscription to their products". My next credit card statement reflected the charge for $4.95 and $4.90, as I had expected. I then waited for my samples to arrive. I received the product and was not impressed. When I received my next credit card statement, I had 2 charges for $89.87 and two charges for $88.99 (charges for my "so-called samples" and a subsequent shipment). I had no idea I would be on an "auto-subscription". In the meantime, I received another shipment of the Calm Eyes and Calm Serum. I called Dream Serum and talked to one of their representatives (Ayana - sp?). She explained to me that the first charge was for the actual two products I ordered on July 1st ($89.87 and $88.99) and the shipping that I agreed to was the $4.95 and the $4.90. (I was under the impression that my samples were costing me $4.95 and $4.90). I requested to immediately cancel this subscription I did not sign up for. She offered me a reduction of 50% on the product. When I refused and stated I just wanted to cancel and return my unopened product (2nd shipment) for a refund, she stated they did not take back product and then offered me a " 75% employee discount on future products". Each time I told her I wanted this cancelled immediately and a full refund. I did not get anywhere with her other than canceling this subscription. As of today they have charged my credit card a total of $372.52. I am willing to pay for the 1st shipment (reluctantly) since I opened and used the product, however, I wish to return the unopened/unused second shipment to Dream Serum and receive a credit of $183.81 ($4.95 shipping, $89.87 product, 88.99 product for 2nd shipment).

I ordered a free sample of this product and paid shipping and handling. Looked on my bank statement two days ago and noticed charges for $88.99 and $89.98. I called the company to see what the charges were for and asked for cancellation and information on returning the product for a refund. It was only then that they refused a refund due to an elapsed 14 day trial period of which I was unaware. Because I hadn’t canceled they charged me for the products! The two samples came to $178! Said Sorry it was in the terms and conditions. No refunds. I explained that I am on a fixed income and because the charges were taken out of my bank account, I wouldn't have money for my prescriptions this month. The customer service person finally agreed to give me a 50% refund. This company is unethical and should be viewed as a scam.

I agreed to a "free" sample of this product- I had to pay only the shipping. I began to get charges for this "free" sample. I contacted the company, as I had not agreed to anything further than the shipping for the free sample. The very rude customer service representative told me that I didn't cancel within 14 days and, therefore, she would not refund my money. She advised that this terms of agreement was on their website. I never saw anything like that!!

My credit card company sent me a fraud check when the second charge came through and they were able to stop that charge. That leaves the first charge of $89.87 and I want my money back.

I have cancelled my account with this company--hopefully, that will stop all future charges.

I read a "news" article about a TV personality who developed a face cream product, Dream Serum. This article ended with a convincing sales pitch to order a free sample of her face cream product. I ordered this free cream and agreed to pay shipping of 4.95. I received the product that also included eye serum, which I did not order. Soon after, my bank called me from their suspicious activity unit asking if I had ordered two products for 89.87. I said no, and they informed me that the free sample charge was made, but the suspicious activity was two additional charges $89.87 . I suspect they had other complaints about this. I was told by my bank they would block these charges. I also called Dream Serum and said to cancel the orders they placed without my consent, and informed them I did not agree to any products beyond one free sample, nor did I authorize any charges to my credit card. They agreed to cancel the order. and gave me a cancellation number. However, the charges came through again on my statement, so I had to call by bank again, then call customer service at Dream Serum again. A very rude rep said that I only cancelled the eye serum - which I never ordered to begin with! - and she said I could get a refund of 35%. I received another supply of Dream Serum, which I do not want nor ordered and another two charges of 89.87 on my credit card. I am now forced to spend a ridiculous amount of time to end this product and get a refund for products I did not order. This is a subscription scam. There was no disclosure that this was not just a free sample but a subscription that won't end. I feel that I am being swindled into making payments to Dream Serum.

I ordered a free sample and agreed to pay for shipping, which is the only thing I agreed to. Then I got charged $88.99 and $89.87 for the products because apparently I didn't cancel within the 14 days and had unknowingly signed up for on-going product service. My wife had surgery on her left foot and she did not open the jars nor use the product and couldn't cancel it and didn't even know I was being charged. This is unethical business practices to use my banking information on an on-going basis and assume when I signed up for a free trial that I would be charged for that free product. They should have communicated this more effectively.

On July 25, 2018, I ordered via online a free sample of Dream Serum product which was supposed to be $12.95. I received the two little samples and nothing else. I didn't see anything that said it is a subscription nor did I see anything that says I had to cancel for any number of days. I was surprised when I saw my *** card charged $89.97 on 08/08/13 and $88.99 0n 08/09/18. Today 08/21/18, *** tried to contact Dream Serum number o cancel these charges but no one would pick answer the phone. We were on hold for exactly 58 minutes and 36 seconds and still no one picked up. I did not authorize these ongoing charges and I feel Dream Serum Company is deceving the public . It is very unethical and the public should be aware of these deceitful practices. I would like them to cancel the charges they made on 8/08 and 8/09 for the two little samples they sent me if someone from this company would pick up the phone. I may end up closing my *** card if it's the only way to stop Dream serum charging my *** card.

I had placed order for a trail size "dream serum" lotion and paid for the shipping and handling with my ATM card, $12.34. I had since received two more shipments, which sat unopened for weeks. I received my bank statement and upon reviewing it came upon charges of: 7/21 $89.87, 7/25 $88.99,
8/9 $ 4.95, 8/10 $89.87 8/13 $88.99. I had NO idea how expensive this product was. On 8/18 I called Customer Service at 855-778-3026, I was on hold for quite some time before deciding to leave my phone number for a return call that was at 2:11 PM. At 2:52 PM Brea returned my call offered me a
50% discount then 75% then she said she would cancel the acct. I accepted cancel the acct confirm #C672496. I told her I had contacted my bank and cancelled my ATM card and they are going to dispute the charges, she asked if she could speak with them, I said NO. I also asked her if I could return my two UNOPENED orders and she said they do NOT accept returns. I actually offered the returns prior calling my bank . This is a lot of money on a fixed income.
I did mention to Brea (customer service) that I may file a complaint with the Revdex.com it didn't seem to faze her.

Ordered free skin care trial size product. Was advised of shipping and handling fee. Looked carefully and did not see any reference to any future commitments or automatic shipment references. Today was advised by my bank that there was a pending charge of $89.97 to my credit card. I called the number provided with the shipment and after a considerable wait time was told that there was a notice that "failure to cancel the account within 14 days" would result in automatic further shipments. I was told that further shipments would be cancelled but that the current billing and shipment would not.

I purchased a free sample of the product Dream Serum 6 . I never planed on paying $89.87 for a very small sample of a product and I will not this is fraud in so many way. The information they provide does not say they are sending the full product and expect you to pay for it full price after just 10 days of using it. I have not used it long enough to know if it is worth $89.87 for one and I might have decided to continue using it if I was not tricked into buying it. I have called and was told I could get a refund if I had my credit card company on the line which I have never heard of and my credit card company has never heard of. They are very poor in there procedures and are committing a fraud to the customer who are fooled into ordering a free sample. I know who is the owner of this product and that she is leaving a major TV show to market it.

I ordered a trial of Dream Serum online... a one time offer for a small fee and shipping fee. I read everything on the page before ordering because I wanted to make sure it would not be a subscription. It was stated that it was a one time fee and a 30 day supply so I tried it. INCORRECT!!!! THREE WEEKS LATER I started got charged $89 that I never agreed to. I do not have a lot of money and DID NOT authorize this. I called 3 separate times and waited on hold for a combination of almost TWO HOURS, and never actually spoke with anyone. I emailed them and was told to again call their customer service number. When I FINALLY spoke with someone after waiting on hold the 4th time, I was rudely told not to expect to receive any refund and not to waste my time contacting my bank or credit card company about it because it would not help. I was shocked at the way I was spoken to and dismissed by a "customer service" representative. I will NOT be buying this product or recommending it to anyone. This is a scam to get my money and it worked. PLEASE read this before placing an order- I wish I had read all of these reviews. Don't let this happen to you!
Someone needs to stop this company from doing this to more innocent people.

did not want this product. money taken out of bank account unauthorized.

I ordered dream serum on 7/25/18 for $4.95 shipping and also the calm eyes for 4.95 shipping. I didn't want the calm eyes, but could not figure out how to remove it from the page. I was also charged $2.49 for a rewards program, which I did not want or authorize. On 8/9/2018 I was charged $89.99 and $89.87. The website that I ordered from indicated I was paying for a trial which I would pay shipping. The person I spoke with (Bresa) said it was a 14 day trial and that I would be charged after 14 days. This was not indicated or very unclear on the website. I went back to the website, but it says it is no longer available. Also, the email they sent after I placed the order doesn't state anywhere that the order must be canceled within 14 days. It would be very easy to put that in the email, so as to avoid confusion. I asked for a refund, which she declined to give me. I then asked for an address and name of a person I could contact at the company. She gave me a street address with P.O. Box so I am unsure if this is their actual address. She refused to give me a name so asked who the president of the company was and she refused to give me that information. After, going back and forth with her she finally said Tony S. I looked up Tony S and Dream Serum and it doesn't appear that he is the President of the company. I find it dubious that they refuse to offer information about their company. She did offer a 35% discount, but I would like a discount for the full $89.99 and $89.87 as well as the $2.49 for the rewards program I didn't sign up for.

On June 26, 2018 I ordered what appeared to be a trial of calm serum from this company and was directed to pay "only" shipping charges of $4.95. A month later, much to my surprise they took $89.95 out of my account. After calling the company I was told I did not cancel within the "14 day trial period." This was intentionally a misleading sale and only after they have your credit card information, apparently in very small print, they tell you that's what you agreed to. This is deceit at its finest!