Dream Serum

I ordered their "free sample" if I paid $4.95 shipping.
I received the product...But then they enrolled me in their 'repeat' ordering..WHICH I DID NOT AUTHORIZE>
I CALLED THE COMPANY. 855-778-3026 And asked for a refund since I had not received any product. and did not place a repeat order.!!!
They refused to refund my money stating I had to cancel within 14 days..I NEVER saw any indication of this ...

I have been charged twice for a product that cost $88.95 and 89.00.. This I consider consumer fraud..There are many complaints on this company and I WANT MY MONEY BACK!!!

I had come across an online ad that advertised to try Dream Serum for $4.95 for shipping and handling. I don't typically respond to these ads but thought I would try since the product was "free" other than S&H. As I filled out the information, at the bottom was a box that was already checked to also send Dream Serum Calm Eyes in which I unchecked the box. When I received my item, the box also included the Calm Eyes product. After trying the product a few days I did not like them and stopped using it. I happened to log into my banking account and found two separate charges of $89.87 and $88.99. There was nothing that mentioned these charges prior to ordering. I immediately contacted their customer service line and spoke with Jamika and requested a full credit. She tried to offer me a discount and I explained all I wanted was my account refunded the full amount of $178.86. I would never have purchased any face lotion for this amount of money. I asked for her manager and after trying several ways to convince me to continue trying, she finally transferred me to the floor supervisor, Jasmine who also stated it was company policy she could not refund my money. I requested her manager who I then was transferred to Site Manager Xavier Tucker who also stated he could not refund due to company policy. WHAT A SCAM THEY HAVE GOING. No wonder their hold time on the phone was longer than expected. I asked to speak with Xavier's boss and he advised there was no one above him. REALLY? What a joke. This has to be the most dishonest company I have ever dealt with. All I want is for this so called company to do the right thing and return my money for a lousy product.

I pale my order in end of July and pay by 8/07/2018 full price for cream.
Today I check my statement and I see another charge of 89.87 I call them right away and spoke with Lady and she told me that another cream it was shipped toady I ask why they didn't send me the email with shipping information.... She informed to check my email and spam with I did before!!! BDY provided tracking # it can't be found it on USPS website.
I ask to canceled shipment and refund my money, she told me that is impossible. I ask for Menages gentlemen "Kellyn" answer the phone and he told my that my account is canceled and no refund it will be provided. When I ask him why I pay for something which I didn't received and they cant provide me with shipping information he got rude and start to spell the words NO REFUND, CANCELED and more..
So in the end I didn't received from this company nothing and they charge me $89.87.
The worst experiment ever, they just stilling your money and when you proof they that they are wrong they getting nasty and disrespectfully.

I purchased this FREE SAMPLE form Dream Serum. The contract was for the sample only, which I then paid $4.50 x 2 for shipping. They then added another Reward charge of $2.95 which is also an outrage. The bigger issue though is they have now charged my credit card on Aug 22 for $89 and then Aug 24 for $86. All not authorised by me. When you email them they send a call us reply and phone number. when you call you are on hold for over an hour each time and never get throught to an agent. I have called over 10 times now. I am at a complete loss and have demanded they refund these unauthorised charges and destroy my credit card details.
Revdex.com, please assist as this is just wrong

I purchased what I thought was a sample product in the amount of $4.90 on June 12, 2018. I was not given the option to refuse to purchase the I cream for $4.95 I was charged on June 12, 2018 the amount of $4.95 and $4.90. The following is a list of dates and charges that they have continued to remove from my checking account.
6/12/18--$89.85
6/26/18--$89.87
6/27/18--$88.99
6/30/18--$89.97
7/13/18--$89.87
7/14/18--$88.99
7/26/18--$89.95
8/8/18--$89.87
8/9/18--$88.99
8/23/28-$89.95

This is more than $900.00 this company has stolen from me these past few months. This company needs to stop the way they run their business.
I received an email today stating that they were going to cancel my order and will be refunding me $89.95 because their records show I ordered on 8/22/18 at 12:26am. This is a complete lie-there is NOWAY I will consider ordering from them when I have been trying for a few months to get my money back.

I signed up for a trial of dream serum to just pay shipping on August 7. On the 14th day, August 21, I called to cancel, but they had already charged my card for $89.87. I called back to tell them they needed to refund my money, but they only offered to refund 35% of the amount. I received a confirmation email showing the date the trial was placed and the date it was cancelled...14 days in between!

Dream Serum is a scam and these people are crooks. They get you with a trial offer using on-air personalities,, no details on costs, etc and then charged me $357.72 in products that I never ordered. I was made aware when I received my credit card bill. The packing info did not include costs, etc. Thought the shipment was a mistake.

Called to cancel and get refund. They could NOT provide any proof or would not provide details of the scam. They eventually refunded 2 out of 4 charges. Still awaiting credits of $177+ dollars charged without knowledge or no proof of authorization.

I ordered a free trial and paid for shipping and handling... they they charged by cc for $88.99 and 89.87. I did not authorize that.

On June 26, 2018 I ordered what appeared to be a trial of calm serum from this company and was directed to pay "only" shipping charges of $4.95. A month later, much to my surprise they took $89.95 out of my account. After calling the company I was told I did not cancel within the "14 day trial period." This was intentionally a misleading sale and only after they have your credit card information, apparently in very small print, they tell you that's what you agreed to. This is deceit at its finest!

I ordered dream serum on 7/25/18 for $4.95 shipping and also the calm eyes for 4.95 shipping. I didn't want the calm eyes, but could not figure out how to remove it from the page. I was also charged $2.49 for a rewards program, which I did not want or authorize. On 8/9/2018 I was charged $89.99 and $89.87. The website that I ordered from indicated I was paying for a trial which I would pay shipping. The person I spoke with (Bresa) said it was a 14 day trial and that I would be charged after 14 days. This was not indicated or very unclear on the website. I went back to the website, but it says it is no longer available. Also, the email they sent after I placed the order doesn't state anywhere that the order must be canceled within 14 days. It would be very easy to put that in the email, so as to avoid confusion. I asked for a refund, which she declined to give me. I then asked for an address and name of a person I could contact at the company. She gave me a street address with P.O. Box so I am unsure if this is their actual address. She refused to give me a name so asked who the president of the company was and she refused to give me that information. After, going back and forth with her she finally said Tony S. I looked up Tony S and Dream Serum and it doesn't appear that he is the President of the company. I find it dubious that they refuse to offer information about their company. She did offer a 35% discount, but I would like a discount for the full $89.99 and $89.87 as well as the $2.49 for the rewards program I didn't sign up for.

did not want this product. money taken out of bank account unauthorized.

I ordered a trial of Dream Serum online... a one time offer for a small fee and shipping fee. I read everything on the page before ordering because I wanted to make sure it would not be a subscription. It was stated that it was a one time fee and a 30 day supply so I tried it. INCORRECT!!!! THREE WEEKS LATER I started got charged $89 that I never agreed to. I do not have a lot of money and DID NOT authorize this. I called 3 separate times and waited on hold for a combination of almost TWO HOURS, and never actually spoke with anyone. I emailed them and was told to again call their customer service number. When I FINALLY spoke with someone after waiting on hold the 4th time, I was rudely told not to expect to receive any refund and not to waste my time contacting my bank or credit card company about it because it would not help. I was shocked at the way I was spoken to and dismissed by a "customer service" representative. I will NOT be buying this product or recommending it to anyone. This is a scam to get my money and it worked. PLEASE read this before placing an order- I wish I had read all of these reviews. Don't let this happen to you!
Someone needs to stop this company from doing this to more innocent people.

I purchased a free sample of the product Dream Serum 6 . I never planed on paying $89.87 for a very small sample of a product and I will not this is fraud in so many way. The information they provide does not say they are sending the full product and expect you to pay for it full price after just 10 days of using it. I have not used it long enough to know if it is worth $89.87 for one and I might have decided to continue using it if I was not tricked into buying it. I have called and was told I could get a refund if I had my credit card company on the line which I have never heard of and my credit card company has never heard of. They are very poor in there procedures and are committing a fraud to the customer who are fooled into ordering a free sample. I know who is the owner of this product and that she is leaving a major TV show to market it.

Ordered free skin care trial size product. Was advised of shipping and handling fee. Looked carefully and did not see any reference to any future commitments or automatic shipment references. Today was advised by my bank that there was a pending charge of $89.97 to my credit card. I called the number provided with the shipment and after a considerable wait time was told that there was a notice that "failure to cancel the account within 14 days" would result in automatic further shipments. I was told that further shipments would be cancelled but that the current billing and shipment would not.

I had placed order for a trail size "dream serum" lotion and paid for the shipping and handling with my ATM card, $12.34. I had since received two more shipments, which sat unopened for weeks. I received my bank statement and upon reviewing it came upon charges of: 7/21 $89.87, 7/25 $88.99,
8/9 $ 4.95, 8/10 $89.87 8/13 $88.99. I had NO idea how expensive this product was. On 8/18 I called Customer Service at 855-778-3026, I was on hold for quite some time before deciding to leave my phone number for a return call that was at 2:11 PM. At 2:52 PM Brea returned my call offered me a
50% discount then 75% then she said she would cancel the acct. I accepted cancel the acct confirm #C672496. I told her I had contacted my bank and cancelled my ATM card and they are going to dispute the charges, she asked if she could speak with them, I said NO. I also asked her if I could return my two UNOPENED orders and she said they do NOT accept returns. I actually offered the returns prior calling my bank . This is a lot of money on a fixed income.
I did mention to Brea (customer service) that I may file a complaint with the Revdex.com it didn't seem to faze her.

On July 25, 2018, I ordered via online a free sample of Dream Serum product which was supposed to be $12.95. I received the two little samples and nothing else. I didn't see anything that said it is a subscription nor did I see anything that says I had to cancel for any number of days. I was surprised when I saw my *** card charged $89.97 on 08/08/13 and $88.99 0n 08/09/18. Today 08/21/18, *** tried to contact Dream Serum number o cancel these charges but no one would pick answer the phone. We were on hold for exactly 58 minutes and 36 seconds and still no one picked up. I did not authorize these ongoing charges and I feel Dream Serum Company is deceving the public . It is very unethical and the public should be aware of these deceitful practices. I would like them to cancel the charges they made on 8/08 and 8/09 for the two little samples they sent me if someone from this company would pick up the phone. I may end up closing my *** card if it's the only way to stop Dream serum charging my *** card.

I ordered a free sample and agreed to pay for shipping, which is the only thing I agreed to. Then I got charged $88.99 and $89.87 for the products because apparently I didn't cancel within the 14 days and had unknowingly signed up for on-going product service. My wife had surgery on her left foot and she did not open the jars nor use the product and couldn't cancel it and didn't even know I was being charged. This is unethical business practices to use my banking information on an on-going basis and assume when I signed up for a free trial that I would be charged for that free product. They should have communicated this more effectively.

I read a "news" article about a TV personality who developed a face cream product, Dream Serum. This article ended with a convincing sales pitch to order a free sample of her face cream product. I ordered this free cream and agreed to pay shipping of 4.95. I received the product that also included eye serum, which I did not order. Soon after, my bank called me from their suspicious activity unit asking if I had ordered two products for 89.87. I said no, and they informed me that the free sample charge was made, but the suspicious activity was two additional charges $89.87 . I suspect they had other complaints about this. I was told by my bank they would block these charges. I also called Dream Serum and said to cancel the orders they placed without my consent, and informed them I did not agree to any products beyond one free sample, nor did I authorize any charges to my credit card. They agreed to cancel the order. and gave me a cancellation number. However, the charges came through again on my statement, so I had to call by bank again, then call customer service at Dream Serum again. A very rude rep said that I only cancelled the eye serum - which I never ordered to begin with! - and she said I could get a refund of 35%. I received another supply of Dream Serum, which I do not want nor ordered and another two charges of 89.87 on my credit card. I am now forced to spend a ridiculous amount of time to end this product and get a refund for products I did not order. This is a subscription scam. There was no disclosure that this was not just a free sample but a subscription that won't end. I feel that I am being swindled into making payments to Dream Serum.

I agreed to a "free" sample of this product- I had to pay only the shipping. I began to get charges for this "free" sample. I contacted the company, as I had not agreed to anything further than the shipping for the free sample. The very rude customer service representative told me that I didn't cancel within 14 days and, therefore, she would not refund my money. She advised that this terms of agreement was on their website. I never saw anything like that!!

My credit card company sent me a fraud check when the second charge came through and they were able to stop that charge. That leaves the first charge of $89.87 and I want my money back.

I have cancelled my account with this company--hopefully, that will stop all future charges.

I ordered a free sample of this product and paid shipping and handling. Looked on my bank statement two days ago and noticed charges for $88.99 and $89.98. I called the company to see what the charges were for and asked for cancellation and information on returning the product for a refund. It was only then that they refused a refund due to an elapsed 14 day trial period of which I was unaware. Because I hadn’t canceled they charged me for the products! The two samples came to $178! Said Sorry it was in the terms and conditions. No refunds. I explained that I am on a fixed income and because the charges were taken out of my bank account, I wouldn't have money for my prescriptions this month. The customer service person finally agreed to give me a 50% refund. This company is unethical and should be viewed as a scam.