Dress Lily

Initial Business Response /* (1000, 5, 2015/06/30) */
Dear ***
Thank you for taking your time to write your reviewWe really appreciate the feedback.First, I want to offer my sincerest apologies to you for the issue
We have applied refund for you at 22-June,please check your account
If you have any further concern,please contact us at***
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention
Best Regards
Customer Service from Dresslily.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was refunded the money for the itemsI am not pleased with the customer service and the amount of time it took to get this resolvedI started the process of the return in mid April and didn't receive a refund until early JulyThere were so many requirements and things I had to send in order to even get 'approval' to ship back my items for returnVery frustrating

Final Consumer Response /* (2000, 6, 2015/08/20) */
I have finally received my package, 8/17/

Initial Business Response /* (1000, 5, 2015/11/04) */
Dear ***,
Thank you for notifying us of your complaint
Let me start by apologizing personally for your experienceWe really want to work with you to make this right
We have taken care of your complaint and offered a resolution via the
ticket center
Could you please check your Dresslily account and answer to us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you
Thank you very much for your understanding
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said they would give me my money back and it's been over a week and still haven't received it back yet
Final Business Response /* (4000, 9, 2015/11/14) */
Dear ***,
Thank you for your reply
We apologize for the inconvenience that have caused
Please check your ticket, we had provided you the refund
If you have any further concern, please feel free to contact us
Thank you for your support and understanding
Best Regards
Dresslily Customer Service
Final Consumer Response /* (2000, 11, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because I'm tired of there games they paid something but they took out something

Initial Business Response /* (1000, 5, 2016/06/18) */
Dear ***,
We very much regret for this inconvenience
Would you mind send your order number or email to our support center? Here is link: http://support.dresslily.com/
Thank you for your continued patience and kind understanding
Best
Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have given the information to their support centerThey still don't know where the packages are
Final Business Response /* (4000, 9, 2016/06/28) */
Dear ***,
We very much regret that the inconvenience has occurred
I am sorry to tell you that your package was delayed due to the shipping issue,which is beyond our control
We have arranged the refund about the item that you did not received and sent the email,ti state the detail information,please check
Thank you for your support and kind understanding
Best Regards
Dresslily Customer Service
Final Consumer Response /* (2000, 11, 2016/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They issued a full refund

Initial Business Response /* (1000, 5, 2015/11/05) */
Dear ***,
Thank you your feedback
I want to extend my sincere apologies for the problems you have experienced.We are here to help you
Our team has reviewed your complaint and offered you a solution in the ticketWe are waiting for
your reply
Could you please answer us ?
Once again, we cannot apologize enough for any inconveniences this case *** have caused you
Thank you very much for your understanding
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They contacted me via email this morning offering me a $off coupon for waiting months for my itemThe email was written in broken Englist was very unprofessional as wellI am still waiting to receive my item months later
Final Consumer Response /* (4200, 11, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, it's now going on weeks when I was told ten business daysUnacceptableIt's also difficult to read a lot of their responses due to bad EnglishAre you based out of another country??
Final Business Response /* (4000, 13, 2015/11/17) */
Dear ***,
Thank you for your response
Please keep communication at your support ticket for better solution
Thank you for your support and understanding
Best Regards
Dresslily Customer Service

Dear ***, Thank you for your important feedback.We have stated the detail shipping information in our website.Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits themWe are arranging the full refund to your payment account .And we have sent the email to explain the information,would you please check it and offer us a reply?hank you so much for your patience.Dresslily Customer Support Team

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,We are really sorry for all the inconvenience.MicrosoftInternetExplorer402DocumentNotSpecified
?Normal
Dresslily can be contacted 24/via our Support Center and Live ChatIf you cannot reach us immediately, please leave a message and we will get back to you within hoursPlease note that all our items have varying processing times that are clearly marked on the product pageThe time it takes to process an item depends on it's warehouse and stock availabilityWe have sent you a message via our Support CenterPlease kindly login to your account and reply to us there Thank you so much for your patience.Dresslily Customer Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***6, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***97, and find that this resolution is satisfactory to me

Final Consumer Response /* (2000, 9, 2016/05/09) */
They finally emailed offering store credit but ended up refunding the amount after I refused store credit

I am rejecting this response because:
Business is stating package arrived, it did notI do not know how to prove one way or the other, but I know that the item I paid for has never been in my possession

Initial Business Response /* (1000, 5, 2015/10/28) */
Dear ***,
Thank you for taking your time to write your review
We very much regret issue and are fully committed to resolving it to your satisfaction
Your case has been taken cared of by our support team
Could you please refer
to your ticket? We have resolved it there and we are now awaiting for your reply
Once again, we cannot apologize enough for any inconveniences this case may have caused you
Thank you very much for your cooperation
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After I filed the Revdex.com ComplaintI received the below emails from Dresslily.comThey stated they would reship my order on 11/2/
then on 11/5/they stated they would not and to check the post officeThe parcel has never been delivered and they have not refunded
any moneyPlease see the below
Dresslily Customer Support At :11/02/06:01:UTC
Dear ***,
Thank you for your message
We feel sorry for the late reply due to weekend
We had get the information from the shipping company, the parcel will be returned due to the wrong address
And we will reship your order once we received it
Please confirm your address:
I confirmed the address via e-mailThen I received the following:
Dresslily Customer Support At :11/04/03:36:UTC
Dear ***,
Thank you for your reply
We still didn't received the parcel
And we have noticed that the item(sku:XXXXXXXXX,XXXXXXXXX) are not available at this time, would you like to find a replacement?
In that case please kindly give us the website link
Here are some suggestions here : If there is any price difference we either refund it to you on your wallet or ask you to cover it if you choose item more expensive
Looking forward to hearing from you
Thank you for your support and understanding
Best regards
Karry
Dresslily Customer Service
http:www.dresslily.com
*** *** At :11/05/02:59:UTC
Please replace the items with the following itemsStylish Plunging Neck Solid Color Long Sleeve T-Shirt For Women Size Large Price $and Casual Scoop Neck Lace Splicing Long Sleeve T-Shirt For Women Size XL Price $Color Deep BlueI would like to know when my items will be shippedI have waited since July!
Dresslily Customer Support At :11/05/06:14:UTC
Dear ***,
Thank you for your reply
We have heard from the shipping company and the parcel had been delivered
Please claim the local usps for this issue
Looking forward to hearing from you
Thank you for your patience and understanding
Best regards
Karry
Dresslily Customer Service
http:www.dresslily.com
*** *** At :11/05/04:51:UTC
You people are isThe parcel has NOT been delivered and the post offices do not have itPlease reship my order immediatelyYou already acknowledged in previous emails that it was not delivered
Final Business Response /* (4000, 9, 2015/11/05) */
Dear ***,
Thank you for your reply
We apologize for the inconvenience that have caused
Please keep communication at the support ticket, we need your help to figure out the best solution
Thank you for your support and understanding
Best Regards
Dresslily Customer Service
Final Consumer Response /* (4200, 11, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The best solution is to refund the amount paid or deliver what I orderedOne day dresslily.com states they will reship my order and then the next day they state the will notI think what they have done is fraudulent and theftThey have kept my money yet never delivered the itemsThen they make excuses and still no product or refund

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***, We are sorry that you are experiencing issuesWe have various different shipping methods that the customer can choose before the checkoutThese vary in delivery time and we ask that customers wait patiently for their
goods to arriveThe shipping information shows your package has been delivered.For your issue,we have offered the solution in the email.Please login to your account to reply to usMany thanks,MicrosoftInternetExplorer402DocumentNotSpecified?Normal
Dresslily Customer Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11***8, and find that this resolution is satisfactory to me

Dear ***, We regert to hear that our item did not meet your expectation.Could you please contact us with your order number and your email address in this link :https://support.dresslily.com/faq/index/index?st=1Thank you for your support.Dresslily Customer Support Team

I am rejecting this response because:
I have not received anything from the business since getting the e-mail in "Chinese" which I deleted because I could not understand itThey have lied about sending anything else

Initial Business Response /* (1000, 6, 2015/11/14) */
Dear ***,
Thank you for taking your time to write your review.I want to extend my sincere apologies for the problems you have experienced.We are here to help you
Our team has reviewed your complaint and offered you a solution in the
ticketWe are waiting for your reply
Could you please answer us ?
Once again we apologize for any inconveniemce we may have caused
Thank you for your support and patience
Best Regadrs
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 8, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want my money back at this pointThey are wanting to give me a coupon on the shipping I paid.I still have not recieved itThe tracking number shows only it left the warehouse
Final Business Response /* (4000, 10, 2015/11/17) */
Dear ***,
Thank you for your response
Please keep communication at your support ticket for best solution
Thank you for your support and understanding
Best Regadrs
Dresslily Customer Service

Dear ***, We are really sorry that you did not receive your order.All of our items have varying shipping times based on the shipping method chosen by the customer during check outWe ask that customers choose the correct shipping method to meet their needsCould you please contact us with your
order number and your email address in this link:https://support.dresslily.com/faq/index/index?st=1.Thanks for your support .Dresslily Customer Support Team

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***,We regret that out item and service did not meet your expectation.Our products are quality checked before being sent out to our customersWe strive to give our customers the best quality at the lowest
prices.MicrosoftInternetExplorer402DocumentNotSpecified?Normal
For your case, we have arranged the full refund to you and sent the email to explain the detail information.Could you please check your email then reply to us?Thank you.Dresslily Customer Support Team

MicrosoftInternetExplorer402DocumentNotSpecified?Normal0Dear ***, We are really sorry for all the inconvenience.Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a sizeWe kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasingWe have arranged the full refund to you and sent the email to state the detail informationPlease kindly login to your account and check it. Thank you so much for your patience.Dresslily Customer Support Team