DRF Trusted Property Solutions

Andrew and Donovan did a great job with our garbage disposal install - thank you!

DRF installed a new hot water heater for me They had to redo all the piping to and from the new water heater as the old pipes were not in conformance The men who came (Tom and Noe) were very nice and professional They came on time and did the work faster than I expected I recommend this company

they are a great company and Mike P and his helper Bill did a fantastic job installing my new toiletVery clean and efficient Would definitely use the company again!

Initial Business Response /* (1000, 5, 2015/02/12) */
Dear Ms*** ***,
DRF Trusted Property Solutions cares about each and every one of our customers; complete satisfaction is always our goalWe are sorry to hear that you are not happy with your current situation and
appreciate the opportunity to try and make things rightWith over five star online reviews, the experience you're describing is not at all typicalIt is rare we experience an un-satisfied customerWe will be contacting you within the next hours to assist you with your current situation
Sincerely,
DRF Trusted Property Solutions
Initial Consumer Rebuttal /* (3000, 7, 2015/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Stated they would contact me within hours, It has now been days since the 2/12/response from DRF on this website, and they have not even once attempted to call myself or my husbandWhile I have no proof that I paid for the reverse osmosis system (as stated, it was a gift), they also have no proof that the plumbers performed their task correctly, and as I am not a plumber I don't know what it is supposed to look likeThe plumbers did install the one single part that GE had sent to me, which resulted in SOME water coming out of the faucet, which was an improvement to NO water coming out of the faucet, but the leak in the faucet remainedUpon calling GE to get further insight on 2/2/15, they indicated that the drainage hose was incorrectly installed if there were any severe dips or loops, (which there was a very large dip in the drain hose), and that was the most likely culprit of the leak since it is a gravity-fed system and any obstruction of the drainage hose would result in the faucet leakingFurthermore, the 1/6/date was supposed to have been no charge in the first place because the only plumber who did the job, ***, had told me that due to the defective part it would still be considered part of the initial installation and the service charge waivedThis was noted in their system when I called to schedule that 1/6/date, but when they had to reschedule to the 1/12/date that note had somehow been lost from their system
Upon calling Ecowater, I inquired about pricing they would charge for the same install and was quoted $250-300, which is a HUGE difference from the $I was charged by DRFThat is price-gouging
There is also yet another reschedule that occurred between the 1/and 1/dates they neglected to mentionWhen they rescheduled the 1/12/date, it was originally set for Saturday, 1/24/and they called on the 23rd saying that due to an oversight in their scheduling, the plumber who was supposed to come out on the 24th was on vacation until the following Monday, 1/26/14, thus, they rescheduled one single appointment times!
Being grossly overcharged and then given the run-around with scheduling should be unacceptable business practiceWe are still waiting for a refund
I have photos and video of this blight I will gladly provide if necessary
Final Business Response /* (4000, 14, 2015/03/18) */
The customer's issue is with the manufacturer of the Reverse Osmosis system, which is GEWe did not manufacture nor did we sell the system to the customerThe customer should present her concern to GE since the faulty part was the source of the leakGE is not taking responsibility for the leak because the system is not under warrantyWhen an item is no longer under warranty, the manufacture holds no responsibility for a part failureAs a result, the customer is attempting to hold DRF responsible
The customer also has an issue with our pricing, however, as stated in our previous response, she was given the quote prior to installation and could have declinedThe customer agreed to the quoted price and therefore, the installation was completed
Ms*** has declined our goodwill gesture to refund $to her and countered by requesting $Ms*** should contact GE for further assistance in this matter and our offer to assist the customer by refunding $stands
Final Consumer Response /* (4200, 16, 2015/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The source of the leak was not the result of a faulty part, as the faulty part was in fact replaced by DRFI have spoken to the manufacturer, GEAccording to my conversation with GE, the drainage hose was not properly installed which resulted in the leak and subsequent damageDRF is responsible for the installation, and the improper installation was the source of the leakWhether the product was under warranty or not has no bearing on DRF's negligence in this particular matter
I am also upset by the lack of concern at how many times one single appointment had to be rescheduledDRF's constant failure to follow through in a timely manner has resulted in much wasted time and frustration on my end, and doesn't seem like a very good business practice
I still feel that a $refund is reasonable as DRF is responsible for faulty installation, and also responsible for consistent rescheduling of one appointment and wasting my time
I feel taken advantage of when it comes to the pricingYes I agreed to the pricing because I didn't know any betterI was referred to DRF by *** for the installation, and I (apparently incorrectly) assumed that they would not refer me to someone who would price gouge me

I was well informed on schedule service status The installation was performed quickly Good care was taken to prevent floor damage Quality of plumbing work was well planned and performed with minimal messOverall: Good Job

The problem this customer is experiencing is not due to a defect in the water heater that was installed, an incorrect installation, or the improper product being installedWe advise customers with a well water supply that there is a possibility of an
odor as a result of the minerals in the water reacting with the standard magnesium water heater anode rodOptions to avoid/correct this condition include replacing the anode rod with one made of non-reactive materials, bleaching the system, or consulting with a well companyDuring the sales call with the customer on Saturday, 10/31/2015, our representative read our standard waiver relating to well water and anode rod replacement optionThe waiver explains the possibility of a smell because the property is on a well and that replacing the rod could be discussed with the plumber at the time of installationWe have reviewed our recording of the sales call and have confirmed that the waiver was read to the customer, and that the customer acknowledged and agreed to itWe installed the new water heater the same day; our installation passed inspection by the Village on 11/4/On Saturday, 11/28/the customer called us regarding an odor in their hot water and we scheduled a service call for Monday, 12/1/The customer was advised that since this appears to be a well water issue relating to the anode rod and most likely not an installation issue, an $charge for the service call would applyThe customer subsequently cancelled the service callTo correct this customer’s hot water odor situation, our recommendation is that the anode rod be replacedIn our experience, this action mitigates the problem in the majority of cases

Excellent, neat and efficient work, by Tom, Shane and the crew!! Very helpful and friendly service!! Very positive experience!

I had a leaky pipe and called DRF Trusted Property SolutionsFrom the time they were called, they were out in two hours (on a Saturday morning), fixed the leak in about minutes and did it for a reasonable priceI would recommend DRF to others

Good communication from the startGreat, fast service from Tom R and JavierVery knowledgable professionals

the customer service rep was very knowledgeable, polite and explained what would transpire
the cost was in line with others
the technicians were there when they said they would (within minutes)
the came in reviewed what needed to be done, removed the old tank, installed the new one and any parts, were polite, respected the property, cleaned up what needed to be, tested everything and were done within an hour and a half
first time I went this way and I was totally satisfied, fine job

Reasonable price to install a kitchen sink through ***DRF called to schedule apptThey were courteous and clear
Andy Gand Kyle were prompt, clean and efficient and did a professional job
Price to haul away old sink $seemed excessive
Nonetheless, I will definitely consider them for other plumbing work as needed

Matt and Noe from DRF were prompt and very informative and kept me up to date on the install of my new water heater They were professional and completed and cleaned up the job at the end I would recommend DRF and there staff of professional installers Sandra W - Wheeling IL

Andy G and Noe P did an excellent job installing my water heater in very close quarters on on of the hottest days of the year

Our water heater went out, so we went to *** *** They directed us to DRFDRF is very customer focusWhen we called and talked to Mat, who helped us id the water heater that we needThen Mat was able to set up install for us the next dayThe day of the install Andy G and Neo Pcame out for installThey were very professional and knowledgeableThey did a great job and where very cleanI am very happy with the with whole experience

Joe Lwith drf trusted property solutions was very professional and helpfulWonderful
experienceWould ask for his help with any future repair/installation work

antuan and noe did a great job! on time, fast work and left everything clean and neat

The work/project of replacing a gallon water heater was promptly performed to satisfactory

Matt installed a water heater this morning along with Noe PThe install went totally smoothly, they left the house spotless and were a pleasure during the process
I would highly recommend using DRF

Rich and Anthony were professional and knowledgeable They worked hard and efficiently to complete a water heater replacement

Mike and Noe were very courteous, professional and quick at installing our new hot water heaterI would recommend them to anyone that is looking to get a new oneThey are both with DRF Trusted Property Solutions and I would recommend this company also