DRF Trusted Property Solutions

Very courteous and professional and took care of all my needsVery friendly gentlemen

Andy and Ty were effecient and worked quickly to complete the instillation of our new toiletThey cleaned up the floor and were very polite

Excellent Service - really helped us outRich P and his assistant did a great job!
THANK YOU!

Mike * & Noe just replaced my non-working garbage disposal with one I purchased, and I couldn't be happierThey were friendly, professional, knowledgable and quickThey took the time to explain the features of the new disposal and demonstrate it worked correctlyI will definitely use their services again

A member of our care team contacted the customer today and extended a refund for 10% of the water heater costThis
resolution was accepted by the customer

Service was awsome! Jesse did a great job explaining job before he started and once he leftWould use this company again too!

Had emergency hot water heater service Awesome company Taken back at first by the price, but given a full explanation They were efficient and cleanInstallers were friendly and neatSo worth every pennyWill contact again if I need plumbing service

percent pleased with this companyThey were prompt getting to the job siteThey were also friendly and knowledgeableIt doesn't get any better than this!

the team of Andy *, and Noe *, ARE AWESOMEThey removed/replaced and installed a new hot water heater in about minutes !!!! Importantly these gentlemen are professional, courteous and politeThey left no mess and were at all times respectful of my disability status I highly recommend them for their work and humanity Thank you

Great Job

Andy came and installed a new faucet with little to no fuss and mess Would highly recommend him

DRF installed a new water heater in my homeThey were prompt, efficient and professionalI was extremely pleased with the experience

Thank you for taking the time to review DRFI can understand your frustration regarding the low water
pressure issue you are havingThere are instances when a water heater is older, the pipes within the home can collect debris and not allow for water to flow as quicklyThis is a pre-existing condition in the home prior to having a new water heater installedWe do charge a service fee when a plumber is sent out again to inspect a problem within the home - and if additional work is needed, we deduct that from the needed work cost. We did not charge a service fee for you particular second visit. We apologize that this could not be resolved to your liking the second time aroundIf you would like to proceed with the services needed to fix your low pressure issue, please let us knowWe are happy to serve you and your plumbing needs

The best service was provided by Andy and his helper Logan, they came on time installed the new unit and cleaned after

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Eric ***

My water heater went out this morning and I received prompt, professional service and a quick replacement through DRFTom, Anthony and Ellen were courteous and friendly, answering all my questions

Tom and Noe were very professional and did a great job

Initial Business Response /* (1000, 5, 2014/08/12) */
On 7/23/DRF completed the installation of a tankless water heater at the *** residencePrior to the installation, DRF advised the customer that they would need to have the gas company complete gas meter upgrade to provide adequate
gas volume
On 8/6/we were contacted by our customer Mr*** whom stated Peoples Gas was going to shut off their gas due to the installation being incorrect
We were on site that same day to insure we were in compliancePeoples Gas was on site as well and recommended that DRF install a fresh air intake ventWhile the reasoning behind the People's Gas tech was in question, we gladly compliedWe successfully completed this task at no charge to the customer on 8/7/
On 8/12/Peoples Gas installed a larger gas main pipe to give the customer more room for possible expansion at a later dateThis was in response to our advice to the customer prior to the installation that additional gas supply would be needed
DRF was in constant communication with the ***'s and Peoples Gas to address any concerns in a timely mannerIt was also determined that DRF's work was never outside of code compliance and was installed correctly within both the IDPH code and manufacturer's specificationsPeoples Gas was at the customer's home today and they have discontinued their opinion that our work was done incorrectlyOur plumbing manager Mike Lspoke with Mr*** today and he stated was 100% satisfied with the resolution at this time
DRF recommended that the customer have the plumbing inspector come to their home and provide an additional independent 3rd party inspection to alleviate any concerns that may remainDRF contacted the inspector and has an inspection setup
NOTE: Both the plumbing inspector and the licensed plumbers from DRF are licensed by the IL Department of Public HealthThis license is required by law to legally install a water heater for hireThe service reps from People's Gas do not possess this license and are not qualified to install or inspect water heater installations

Betty,We can understand your frustrationPlease understand that at no time were you required to have a technician sent out when speaking with DRFWe recommended you call ***. Your issue was with *** and the they would have handled the entire situation regarding that warrantee and dispatched someone for youWe did not recommend you have someone come out to provide a service call for a feeWe can not be responsible to reimburse you for something you decided to do yourselfWe hope you understand that we provided you with the information you needed to begin the process of fixing the situationAs such you went outside of it and purchased something of your own accordWe hope you can see that DRF provided you with the proper route to take to avoid such a cost.Sincerely,DRF

Tom RWas fantastic!