DRF Trusted Property Solutions

Completely satified with Mike P's installation and review before and after the water heater installationHe explained out of code issues and what he needed to do to resolveAfter completion of project, he explained the new water heater features including relighting the pilot lightHe and Peter were very profesional as well as politeI would recommend DRF Property Solutions to family members as well as neighbors

Very professional and courteous On time, done quickly, work well done, cleaned up

DRF Trusted Property Solutions, Matt and Ty
Regarding a replacement faucet installation on Thursday, October 1stThe guys who came out to perform this re-installation of a faulty faucet were exceptionalFirst they tested the defective faucet and plunger and gave me a simple opinion on what was wrong with itThey assured me the new faucet was OK and proceeded to do the workThey left zero mess for me to clean up and explained all paperwork clearlyThese guys were prosEfficient, pleasant, polite and conscious of their surroundings** ***
*** Wildwood Lane
Lakemoor, IL XXXXX
***

Initial Business Response /* (1000, 6, 2015/08/14) */
DRF installed this irrigation system in August 2008, thus was the sixth full year for the systemAt the customer's request, the system was designed for 100% coverage of planting beds (as configured at the time of installation); turf
watering was secondary and not at 100% coverage
Mrs*** purchased an annual irrigation service contract from us in May 2014; services offered include system turn on, RPZ certification, and winterization/turn-off for the seasonWe performed those services to the extent that we were able to; the winterization service could not be fully completed as after multiple attempts to schedule a second visit, we were not granted inside access to the property to completely drain the system
When our technician visited the property on 5/27/to turn on the system, the customer's RPZ valve (which, to prevent freezing during winter, was sealed in a protective plastic bag and left in the custody of the customer for re-installation at the time of the system tuin spring) could not be located, so we supplied a replacementAs an accommodation, we extended a substantial discount on this replacement component
The irrigation system was working properly after the turn-on, and the customer's RPZ valve passed *** and was certified by the Village of Winfield for the season
4-1/months later, on 10/14/2014, Mrs*** contacted us, claiming that her irrigation system was never turned on that it had not worked the entire seasonSince the customer did not contact us to advise that there was an issue with the functioning of her system, we cannot assume responsibility for any property damageWe believe that a reasonable person would have noticed that plantings were wilting from lack of water in time to prevent them from perishing and would have taken steps to correct the situation by reporting a system malfunction, or watering through alternate means
Mrs*** states in her complaint that she now has two RPZ devicesAs mentioned above, the original RPZ that had been left in the customer's custody could not be located at the time of turn-onAs an accommodation, we provided a replacement at a discounted priceThe customer agreed to this and paid for the replacement of this essential component
Mrs*** states in her complaint that we acknowledged a malfunctioning system and that we promised to replace damaged propertyWe have no record of making such statementsIf Mrs*** can provide documentation to support this claim, we will gladly reconsider this point
We did not solicit her business for the season, assuming that she no longer wanted to do business with usOn 6/11/2015, Mrs*** contacted us to request a tuof her systemWe emailed her asking to schedule the service and advising of the annual service contract costThe customer did not act to initiate a service contract or schedule service
The next contact with Mrs*** was nearly two months later, on 8/6/when she called us to advise that she had filed a complaint with the Revdex.comAt this point, we are confident that we have performed all of the services that Mrs*** contracted for, and feel it is in our mutual best interest to end our business relationship
Initial Consumer Rebuttal /* (3000, 8, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have kept a documented file of all communications between myself and DRFThey are lying about the failure to communicate prior to months of non-performance in They are also lying about discounting the RPZ device (2nd)We tried to contact them throughout the summer of and they sent out a technician to address the problem prior to the monthsThey stated in writing for us to take picutres of the yard prior to their giving us a reimbursementI also have digital phone records of my call for service to DRF in the May of They clearly stated that the next step was for their plumber to set up a visit for turning on the system but he never called backIt is outrageous that they are clearly being so dishonest about the communications which I have kept and will submit to the Revdex.com by August 27th

Tony * and his assistant Bill were very professional, good the work done quickly and left the areas they worked in cleanDefinitely felt they knew what they were doingI would recommend DRF due to how they represented DRF

Dear Mr***, DRF can understand your frustrations in this situationAs you recall, we were not the original installers to your water heaterWe did a warranty swap for you and a TRD valve replacementYou wanted someone to come out right away therefore there is a service call fee plus
an emergency feeNow, our customer service representatives had tried to express over the phone to you that you have a warranty with Assurant and that ultimately all you need to do is call Assurant and they will dispatch someone for youHere is the phone number: ###-###-####Please let us know if we can assist you any furtherWe sincerely hope this situation gets much better for you once you call your warranty providerTell us why here

The two plumbers from DRF (Tom R and Shan ?) did an excellent job They were courteous and efficient, answered my questions, and gave me instructions on how to monitor the water heater and re-light the pilot light The made the experience painless Thanks

Had an emergency water heater leakCalled *** *** and got a new water heater, and DRF delivered and installed itEfficient, nice team led by Rich and JuniorHighly recommend their professional service

Andy & Kyle were dispatched to our residence on a late Sunday night to replace a water heater They were very professional, efficient, and aware of keeping the work area and our home in a clean condition I'm very grateful for the prompt service and experience

Matt & Logan were professional, pleasant, and very competentThey explained how to operate our new water heater, and left the area cleaner than they found itI wouldn't hesitate to call these guys again

Installiation went wel wellRich and helper wore shoe protectorsI will call them in the future if I need their services

DRF Trusted Property Solutions is a very professional and efficient companyWorking with the installers Matt/Nor P did a very clean job I will use them again if any problem come up in my home againA+

Dear Mr***, We understand your frustration regarding this situationIn Tinley Park, Safety checks are required as an extra safety measure to keep you and your loved ones safe The breakdown of the $total fee charged to your credit card is due to a $safety check fee that goes
to your village plus the $service fee because the appropriate documentation was not obtained and submitted to us as your licensed installer within hrsThis procedure and fee information was disclosed to you on the Permit Agreement that you signed with our plumber on site prior to the installation In good faith we have refunded the $fee to you

Had a toilet install thru *** Service Pro Andrew and Javier from DRF Trusted Property Solutions Service were on time, professional, friendly and efficientThey removed the existing toilet and installed the newly bought toiletThanks!

Tom R and Tom removed our old toilet and installed a new one They were very professional and efficient in the process They also did a very thorough job cleaning up I was very pleased with the work and would recommend them

I was very pleased with the service of this companyThey were prompt and professional

Andrew Minstalled my kitchen sink and faucet Andrew is very professional, knowledgeable, and polite I had an issue with the countertop which caused a delay with the install He advised what needed to be done and once I had that taken care of he was ready to finish the install Everything went smoothly and I noted Andrew's team work attitude I appreciate that and was very pleased how the install was completed The sink and faucet, in place now, are great Thank you again, Andrew and Javier Job well done

Tom R and Jake were the installation team for our Badger Food Waste Disposer They were both very polite, considerate of our home, and neat in their work No clean up was necessary after they left! They explained the operation of the unit and related safety precautions to us We were very pleased with the service they provided

DRF Trusted Property Solutions did a great job in installing and configuring a new water heater for me They were on-time, friendly and professional

My DRF associate Andrew was very professional, patient and excellent over-allHe took the time to make sure the product was the correct item and installed professionallyHe was assisted by Bill and they both made sure everything performed accuratelyFinally, Andrew gave final instructions and tips to maintain the productI highly recommend DRF for servicesThank you again Andrew for the assistanceSincerely, MrWatts