DRF Trusted Property Solutions

I would give 3As for the excellent service and the immediate response I got from everyone at DRF. Right from the Customer Service representative to both the plumbing experts who came to replace my water heater were extremely COURTEOUS.
The two experts were Tom R and Andrew.
I would highly recommend DRF to all and anyone who has any related requirements.
Extremely Positive Feedback!

Antuan and Tyler were very friendly and most professional. They completed the installation in a timely fashion - doing a good job, leaving everything neat and clean. I was highly pleased.

Rich and Alex arrived with the new water heater within 3 hrs. of my calling [redacted]. Installation of the new water heater was completed within 2 hrs. There were no problems with the installation and clean up and removal was excellent.

DRF Trusted Property Solutionswas recommended through [redacted] to install my new water heater. They came to install on New Year's Eve, which I thought was amazing! Tom R. and his assistant showed up at 1pm and they were finished by 2:20pm. Outstanding!!! I was very happy with the installation and love my new water heater.!!

Antuan C and Andrew did a great job installing our new hot water heater. Thank you

Antuan with DRF was prompt, professional, and very knowledgeable. He left my home in great condition and explained everything I needed to know about my new water heater.

Antuan (the Plumber) was very good professional and did things the right way first rather than in a rush or compromise standards by doing the easy thing. We have just a few things to fix that the previous (another company) do the last time we had the water heater replaced. One was the gas line feed. Which is a dangerous thing not to do right!

Anyway he also was calm and reassuring to my wife who just arrived right after the install and smelled the natural gas! She quickly was critical and Antuan was calm and explained that he had to bleed the air out of the new gas line and that the slight smell would naturally dissipate in a while and all was safe. That was great how he responded to reassure her.

Very happy with the quality and professionalism of the job and service.

Quick and Professional

On Friday April 29, 2016 when I found my water heater was leaking I thought I was in for a really bad day. I contacted a neighbor who recommended DRF. I contacted DRF and "Joyce" not only had all the options and numbers but did an excellent job of explaining the timeframe and procedures. Doing dilligence, I called a couple other services but none were as efficient and thorough as "Joyce" at DRF. I called her back and she indicated that she would contact one of their plumbers in my area and let me know how soon he could be at my house, but it would "definitely be today".
Within approximately an hour I was called and informed that "Kevin" would be at my location within an hour. "Kevin" and his partner *I'm sorry I did not get his name", arrived, introduced themselves and explained what they would do prior to any installations. "Joyce" had already explained the plans and prices but "Kevin" reviewed them with recommendations based on my installation requirements. We made a decision and "Kevin" and his partner went right to work. Great care was taken for our floors and fixtures as they removed the old water heater and installed the new unit. "Kevin" kept me upto date of any "adjustments" and completed all the work in a very professional and efficient manner. When all was complete they made sure the area was cleaned up and halled away the old unit.
I cannot say how greatly I was inpressed by "Joyce" and the other ladies in the office as they answered all my questions and really worked as a cohesive team. When "Kevin" and his partner arrived that process continued and they could not have been more courteous and consider of our home.
They made what could have been a stressful process downright easy. Everything was within the estimates provided and the installation site much cleanter than when they arrived.
A sincere "THANK YOU" to "Joyce" and the office staff for having all the information available on that first call. A sincere "THANK YOU" to "Kevin" and his partner for their excellent work, professional attitude and courtesy thoroughout the extire process.
DRF is definitey in my "Good Book", I would highly recomment them and will definitely use them in the furture, if needed. (Thanks to my neighbor for the recommendation)

I recently hired Mike and Donovan from DRF to install a new kitchen sink, faucet and disposal. The entire appointment was handled with a high level of professionalism, efficiency and customer service. They arrived on time, worked quickly and confidently and left the kitchen spotless. I recommend them very highly.

I had Antuan C. and Eric C. from DRF come and install my new Water Heater, and I am very pleased with their work. The water heater is located in a very difficult spot to install, and Antuan didn't complain one second. He just got right to work, and did a beautiful job!

Technicians were on time, courteous, completed water heater replacement, and left area clean. Very satisfied with Andy & Kyle.

Tom R and Bill came to my home today to install a toilet that I had purchased at [redacted]. They were prompt, professional and quick. I would use DRF Trusted Property Solutions again.

Had a water heater going out and was referred to DRF. They were very friendly on the phone and took care of scheduling everything. Called on a Saturday and was the 2nd install Monday morning. Jesse and James were the two plumbers who installed the new water heater. They did an excellent job. Very professional, offered that if I had any questions to please ask. They worked well together and were very thorough. They did everything to code. Definitely will work with DRF in the future.

DRF Trusted Property Solutions was fabulous to deal with. I had my freezer and hot water heater go in the same day. So needless to say I was a bit frantic. I spoke with Andrea and she was so extremely helpful and they were at my house within 3 hours of my phone call. Rich and Anthony were the installers and they were extremely kind, quick, efficient and knowledgeable.

I highly recommend DRF and would use them again without question

Complaint: [redacted]
I am rejecting this response because:
The water heater that was installed by [redacted] was not ever functioning correct. We complained about the very foul smell as well as residues in the hot water. We had our well water tested and it was found to be fine. There was nothing wrong with our well. We requested service from [redacted]. We were informed that the rod inside the water heater was incorrect since we have well water. After several weeks a new anode rod was installed, but it did not remedy the situation. We had repeatedly requested to have the water heater removed and exchanged, but the request was not granted. We have been in this house for over 30 years and have never had a problem like this before. It was quite a hardship to have this foul smelling water and the residues for almost 3 months!!!  I did take pictures and shared this with [redacted] so they could see what we had to deal with. The hot water was grey.
 
Finally [redacted] agreed to take their water heater back and to let us have the opportunity to get another unit installed by a different company. They reason they did not exchange their unit is that claimed that by exchanging the unit, it would not solve the problem. 
 
Besides the problem with the smell and the residues, I inquired about the cost of the unit and the installation. By the way, that had not been discussed prior to the installation. The unit at the store costs $547. WITH the installation our bill came to $1543.68. I was quite surprised about this fee. Would it really cost almost $1000 to have this water heater installed in my home? Then I contacted local plumbing contractors here, and their cost was $500 less!!!  [redacted] slogan is that their prices are guaranteed to be lower than the competition. That proved to be quite incorrect.
 
Then last Friday - January 29, at last the [redacted] contractor came in the morning and took their water heater back. It had taken almost 3 months of repeated phone calls and visits to the local store here.
The very same day in the afternoon we had a different company install a new water heater.  The total cost was $1020, which is more than $500 less than the charge from [redacted]. We no longer have any foul smell - nor residues in the water. 
 
Now finally we have the kind of water we should have had 3 months ago. 
 
Should you need more information, please contact me.
Sincerely,
[redacted]

The installers were professional, clean and very polite. They asked all the right questions, explained their process as they completed the work and were very efficient and organized. I would recommend them to anyone needing a plumber.

Anton C & Javier were very helpful & didn't leave until the job was done although they ran into some issues . I said just give me a new1 if needed (which I couldn't really afford) instead they fixed it with the new part I was mailed & combinig the old to get it up and running .

Rich P. replaced hot water tank. FAST & FRIENDLY. Cleaned-up work space to look like he was never even there! Very happy with his SERVICE. I WILL tell my friends & family about my satisfaction.

DRF's technicians greatly assisted and resolved a plumbing problem which was abandoned by another plumbing company. The DRF technician's diligently worked to resolve the issue left by previous plumber. Then DRF worked methodically to install a new temperature regulator valve which ended up being a complex installation. Though the entire work scope took longer than probably expected, DRF did not charge extra and their pricing was very fair. I would recommend DRF wholeheartedly.