Drywall Supply

Thank you for your emailAfter looking over your order we see that the unit is already set to be picked up at no chargeIf you have any other questions please let our customer service dept know so they can assist you Have a pleasant day

Good Afternoon [redacted] , As stated, we am sorry to hear you are experiencing issues with your refrigeratorUnfortunately, once a unit is transported out of the United States the manufacturer’s warranty is voided, and we can no longer request service for you.In addition we have attached the return policy and delivery policy previously that clearly states the following: "Once the unit is brought out of the continental United States, the manufacturer warranty is voided" I apologize for the inconvenienceHave a pleasant day

Thank you for your emailWe contacted the trucking copamy and they have provided proof that they did attempt to deliver your order on Dec [redacted] in time frameThey have also stated that you have requested they set up a new date for after Christmas as you will not be home to accept deliveryHave a pleasant day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I've already stated our request and you have not provided us with the financial settlement for the damages you have caused us in terms of hazards on our work site and wasted time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved They have offered me a $credit on my order as a courtesy for the delay, which I acceptedSincerely, [redacted]

Your refund will be issued within the next 7-business daysYou will receive an email confirmation once the refund is posted back into your accountHave a great day! Thank you, Customer Support AJ Madison [redacted] Tell us why here

Thank you for your emailYour order will be delivered Wednesday this week.This information has been sent over to you today ***We are sorry for the delayWe will have management review your order to see if anything can be offered(ie warranty ect)However, we would not be able to provide a 50% discount on the order or any unitsPlease keep an eye out for their email in the next 24-hrs Have a pleasant day

All-The manufacturer agreed to either replace or refund this customer At this point AJ Madison has refunded the customer in full We hope that the customer is fully satisfied.AJ Madison

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I don't agree with the business's explanation First of all, in all the documents they attached, the policy about restocking fee were printed in very small textIt is very difficult for customers to notice themThe policy was not shown to the customer at all during the process of online purchaseEven through the policy is available on their website, not all customers will search for it and read through all the policy before placing the orderAnd I don't think they want their customers to know about the policy at allThat's why they used very small textThe business also claimed they have guidance on measuring, which is not available at all, not even in the attachment they providedSecondly, the business claimed they have to pay restocking fee to the supplierHowever, the refrigerator I purchased went back to them in original packagingThey can totally sell it to another customer with the same price they sold to meThey don't have to return to their supplier, or sell it at discountIn comparison, I, as a customer, don't have another option than returning the fridgeAJMadison should simply keep the fridge for their other orders than charging me a restocking feeIt is not fair to customersThirdly, any fees they incurred during the sale is part of their operating expense, their overheadThey can't push any cost to their customerThese fees should be absorbed by the business, just like their rent and utilityCharging restocking fees to customers, and not showing their return policy properly, is not the right way of treating customers in good faith I believe I deserve my full refundThey should return the restocking fee they charged to meThanks for taking care of my case, Best, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Thank you for your email .We are currently working with the manufacture and have requested a Return AuthorizationOnce the RA is approved, the manufacture will set up a pick up date with youOnce the unit is confirmed picked up we can move forward with a creditWe will be reaching out this coming week with an updateThank you for your understating

Thank you for your emailThe manufacture has stated the part was delivered to service company[redacted] Service was done to replace the part and resolved on Have a pleasant day

Thank you for your emailWe have contacted the delivery company that delivered your orderThey have been in contact with youPlease direct all issues with delivery to them and their insurancePlease note the trucking company is a separate entity and we have no info on this claimHave a pleasant day

Thank you for your emailWe do understand your frustrationThe warranty that you selected covers functional partsThis covers parts and labor to insure your unit functions(we have also posted on the last response the contact itself that can be located on our website as well with all terms and conditions)Rust on the outside of the unit and if not impeding function of the unit would not be coveredThe warranty we sell has a day money back guaranteeThis allows the customer to review more in depth the contact and terms for days worry free and allows the customer to cancel with no penaltyWe are sorry that we or the warranty company could not assist you in this matterPlease rest assured if your unit has functional issues you are covered with your warranty.Have a pleasant day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Pending installation on 5-**- Sincerely, [redacted]

Thank you for your emailAfter looking over your order we do see that you were contacted back by our status dept who explained that there was an even longer backorder that we were not updated on from the manufactureWe did offer to cancel the order and refund you as we understand that you may need to buy a different unit that was unstockHowever you declined this offer and asked to be updated as to when this unit would shipOnce the manufacture updates us we will be updating you immediately as requested.If you change your mind before the order is shipped to you we can refund your order in fullThank you and have a pleasant day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear [redacted] ***,Thank you very much for your explanationI am sorry I chose the wrong boxI thought that by writing in my explanation that the issue "would be resolved" after A J Madison followed through with their offer to get the Return Authorization, pick up the refrigerator and return my $that the case would not resolved without those things happeningI did not understand the e-mail would not be read and that the case would be closed without that follow throughIt has been almost weeks since that offer was made and AJ Madison has not gotten in touch with me to arrange a pick up date nor explain anythingIt was and is my assumption that they have no intention of following through without further intervention by the Revdex.comPlease reopen the case and let me know what I should doAgain, thank you so much for your help.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I have not hear back from the companyAJ Madison was the one that hire the AM trucking to do the delivery, so it's there responsibility to solve this problemI have try to communicate with the AM trucking and have not heard from eitherHere is the information for the Trucking [redacted] AM Home Delivery & Trucking Inc [redacted] Please help as soon as possible Sincerely, [redacted]

Thank you for your emailWe have looked into your order and see you have been informed of the pick up of your unitPlease have the unit in its original packaging sealed, and ready for pickup immediately.Have a pleasant day

Hello, Thank you for your emailThe refund check was sent check for $1,was mailed on March *Please let us know if you have any other questionsThank you,Customer Support AJ Madison [redacted]

Good Morning ***, We have contacted AM TRUCKING and they will be calling you to schedule the pick up of this unitPlease let me know when the unit is picked up so we can credit you accordinglyHave a pleasant day