Drywall Supply

Thank you for your emailWe see no communication attached to your order numberPlease call customer service so they can assist youThey are open: 9am-5pm Monday- Thursday 9am- 3pm Friday There phone number is ###-###-####They look forward to assisting you in this matterHave a pleasant day

Thank you for your email. We will be sending you a follow up email directly to your email we have on file va your order to confirm the request for the $This amount will be credited back to your original form of payment once you confirm back to the email.Thank you and have a pleasant
day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for you response We are attempting to obtain a resolution for you with YRC Once we have a response from there claims department we will follow up with your account Have a pleasant day

Revdex.com:After weeks we were told we can dispose of the damaged unitWe are happy to finally know what is going on and will do soWe most likely will not do business here again due to the lack of communication
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for your responseAs you can see from the last post it was stated "We see we have tried to meet your request for the amount of the discount you asked forWe have sent you an email that we have not received a response to." Meaning that we tried to meet your request, but did not offer the full amount you have requestedHowever, after review, management has agreed to the 20% discount on the units you received out of customer satisfactionYour account will be credited the 20% once the email is responded to that you will receive later todayOnce you respond to the email your account will be credited in 7-business days Have a pleasant day

Thank you for shopping at AJ MadisonWe have looked into your account and see a replacement dishwasher has been ordered for you on 1/**/If you have any other questions please let out customer service dept know Have a pleasant day

Thank you for your emailWe here at AJ Madison has asked multiple times for information to assist you via email, phone call as well as a previous Revdex.com compliment with the same issue and this one as wellWe simply need the information we and the trucking company have requested since the notice was first made us by youWe do want to assist you, but without the information requested no further action can take placeWe again hope to receive the pictures and quotes requestedHave a pleasant day

Thank you for your emailWe have looked over your order and see the following email was sent to you: Good afternoon, Can you please confirm if the unit is installed? I am more than happy to replace the damaged parts for you, and speak with my supervisor regarding a discountI also left you a
message as well asking the aforementioned questions Thanks, *** Please respond to the email or call us so we can resolve this issue for you We look forward to hearing from you

Thank you for your emailWe see from the notes in your order that your unit is now in perfect working orderWe are glad to hear this issue has been resolvedHave a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** I accept their offer to arrange a service call with the manufacturer on my behalf but feel that this should have been done at the time I first contacted them about the problem While I welcome the action to be taken by the company, this does not constitute resolution of the matter regarding my refrigerator door If the representative from the manufacturer Summit concludes that the door should be replaced by the company, then I will consider the matter to be fully resolved.Thank you and I hope that you have a good day
Sincerely,
*** ***

Our customer service team sent you the below listed email and await your response so they can move forwardThey look forward to hearing from youHave a pleasant dayThank you for your emailWe did escalate your case to the manufacture and explained that issues you have been havingThey have
issued a return authorization for your washerPlease let us know if you would like a refund or a replacement of the unitOnce you let us know how you would like to proceed and we will forward the pick up request to the trucking companyWe look forward to hearing from you Thank you, *** *** **
** ***
***

AJ Madison thanks you for your patronage and are happy t resolve this matter to your satisfaction.Due to the size of the Sub-Zero unit AJ Madison performed a site survey at the customer's property to ensure that the unit could be delivered and installed per the customer's requestOur appliance
moving experts discovered and notified AJ Madison and the customer that the Sub-Zero unit the customer wished to order would not be able to be maneuvered within the property to the desired location per the customer's request.The customer's contractor, on behalf of the customer, informed AJ Madison that they wanted that specific Sub-Zero unit and not any other recommended alternate product ,despite the results of the site survey, and he (the contractor) would take responsibility to maneuver the Sub-Zero unit to the customer's specified location.AJ Madison delivered the Sub-Zero unit and all other items ordered as per the customer's requestOnly after the customer's contractor realized that the site survey was in fact correct and that he was unable to maneuver the unit to the desired location did the customer request that AJ Madison take back the productDespite the fact that the customer accepted the unit, AJ Madison graciously agreed to accept the unit back less our stated / written restocking feeThe customer refused.I am glad to report that we (the customer and AJ Madison) have come to an agreement in this matter with the customer AJ Madison stands by it's products, experience, and customers.Sincerely,AJ Madison

Thank you for your emailWe do see your order was placed on December ***, at which point we did inform you of the backorder on that unitThe order shipped out on the December *** and is promised in business days from shipping dateDue to the holiday season this would have your unit delivered
on or before January ***As you have stated, the trucking company for your area did set up for the *** of DecemberAs this date was not acceptable for you they did agree to hold the order until you are available after the ***.The problem arose when you wanted a guarantee of delivery after 5pm on the *** of JanuaryAs trucking company routes and time frames are not guaranteed as per our terms and conditions we could not agree to these termsThe routes are in process and movable until 5pm local time the day before deliveryAs this was not agreeable to you, you chose to cancel your orderPlease note that before you check out on an on-line order you agreed to the policy's, which state after an order is shipped the order is subject to the 30% restocking fee if canceled or refusedThis is also sent in the order confirmation email when you placed the order and then again in the shipping confirmation email the day before the order is shippedIf you would like to reinstate your order, please contact the customer service department and they may be able to reship the order with no feesHave a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for your emailPlease note your new order number is ***A copy of the invoice has been sent to youPlease have your damaged unit in its original box ready for pick upThank you

Thank you for your emailIt seems your order shipped outIf you have any other issues please contact our customer service deptHave a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I had contacted the shipper, YRC, after tracking the package for several days YRC referred me to a third party shipper, whom the package was supposedly offloaded to, called Dedicated Express *** Dedicated Express never received the package from YRC, and YRC claims it was lost in their system THIS PACKAGE WAS NEVER DELIVERED, and YRC (the only shipper whose contact was given by AJ Madison) did not claim to me on the phone that this was the case Please see attached screenshot from the YRC tracking window
Best,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***