Drywall Supply

Good Afternoon, The tracking number is [redacted] . Again, I apologize for the inconvenience. Have a pleasant day.

Thank you for your email. After reviewing your order we see a replacement has already been made for you and will be shipping out tomorrow on 8/**/17.We are happy a resolution was reached.Have a pleasant day.

[redacted], The defective unit was received back in our warehouse yesterday (7/**) and is currently being handles by our returns processing dept.Regarding our online product ratings and reviews: All customers are able to leave reviews but they must complete the "would you recommend this product" YES or NO (please see attached review page screen shot) As part of the review process we want to know if a customer would or wouldn’t recommend a specific product and why.  We do not block anyone from leaving a product review that is one star, or if they wold not recommend the item.  The only thing that is blocked in our reviews is the use of profanity, but if you look through our site there are many products with one (1) Star reviews. All reviews on AJMadison have been provided by AJMadison customers or customers of the brand itself.  Some of our reviews are syndicated from the brand's own website.  We do not write reviews, but aggregate reviews from customers.  AJ Madison contracts with an external review platform provider ([redacted]) to moderate our on-site reviews. [redacted] has very stringent guidelines around on-site authentic reviews.We want our customers to know what they are buying and have as much knowledge at their disposal in order to do so.  Sincerely, David S. AJ Madison Customer Support Team

Thank you for your email. We do understand your frustration. The warranty that you selected covers functional parts. This covers parts and labor to insure your unit functions. (we have also posted on the last response the contact itself that can be located on our website as well with all terms and conditions)Rust on the outside of the unit and if not impeding function of the unit would not be covered. The warranty we sell has a 30 day money back guarantee. This allows the customer to review more in depth the contact and terms for 30 days worry free and allows the customer to cancel with no penalty. We are sorry that we or the warranty company could not assist you in this matter. Please rest assured if your unit has functional issues you are covered with your warranty.Have a pleasant day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for your email. After speaking to the manufacture to confirm the specs that we both have listed for this ice maker it does list the following: Website states it "temporarily" stores iceHowever, there is nothing thats stated the storage of ice ( this would then be a freezer which...

this is not)If you would like to move forward with the offer customer service has made out of customer satisfaction please let them know. Thank you and have a pleasant day

Thank you for your email.  We have looked into your account. We do see we were contacted after you set up your own service with the manufacter directly. When we asked who the service was with you were no able to provide this information. We did follow up with the manufacture and was informed...

that your installer cracked your regulator which they consider an instillation issue but did out ship you a new regulator free of charge out of customer satisfaction. In addition when you stated there was a burner issue we did arrange for service so come out to your home. They found the burner cap on the stove was not seated properly and adjusted it for you. We have sent an email to you in regards to the cancelation and refund of your warranties. You simply have to respond " I AGREE" to the email and you will be refunded. If you have any other questions please let our customer service team know.  Have a pleasant day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved. Aj Madison emailed me a couple of days after my complaint that they had received a few more of my item and my range would be shipping in the next 2 to 3 days. I waited to respond that the issue was resolved until I actually had a firm delivery date from the shipper which I just received today. The range is to be delivered 9/**/16 and I consider the matter closed.
Sincerely,
[redacted]

Thank you for your email. We have spoken to the manufacture and have been informed they are replacement the unit to you. The unit has shipped and on it way to you. If you have any other questions please let our customer service dept know or the manufacture directly. We are glad to hear your...

issues were able to be resolved. Have a present day

Thank you for your email. We have reviewed your order and would like to apologize for the frustration the backordered unit has caused you. Out of customer satisfaction we will refund the $79.00 split ship fee.  Have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

AJ Madison states I did not file damage claim in a timely manner.  Indeed filed a few days after delivery of the dryer, after noting the dryer was in "apparent good condition" per freight carrier, STI, delivery invoice.  After working with the Revdex.com, STI agreed to reimburse 1/2 damage repair cost.  The dented dryer panel was not noticeable upon initial inspection due to the dent located underneath front panel and appearing to be the design of the panel.  See attachment showing how the dryer appeared when first delivered, with a slight V-shape to the bottom of the front panel.  [redacted] technician inspected the dryer by removal about 10 days after delivery.  After STI reimbursed 1/2 the cost, it advised to seek reimbursement from the other freight carrier, YRC.  YRC in turn claims they are not allowed to accept claims, even though AJ Madison policy states customer must file claim with the freight carrier if customer did not note any damages to the cargo.  This is the reason why it has taken 10 months to resolve this issue, with all parties claiming no responsibility for the damage which one of the two freight carriers caused.  AJ Madison claims I did not file damage claim in a timely manner.  That is not true.  Per AJ Madison website Help Center instructions, I filed a damage claim with the freight carrier, STI (CRST), within a week after ascertaining there was damage due to freighting.  Of note, at no time was damage to the operation of the appliance ever noted - it has been operating perfectly all 10 months since delivery.  The dented panels had caused a drag on the dryer door, which in turn had been scraping against the dented front panel.  All 3 panels were replaced recently.  If AJ Madison refuses to accept its responsibility, either reimbursing the remaining $336.25 owed me in repairs, or notifying YRC that it must handle this claim, then I intend to complain to [redacted] about reconsidering AJ Madison as one of their vendors.  Because of these mishandled damaged panels, the repair cost equaled 1/2 the cost of the appliance.  It is outrageous that AJ Madison is attempting to wiggle out of its responsibility with its contradictory, confusing Return Policy.  (Timeline of Damage Claim actions since delivery below.)A J Madison replied to me, "...note that all damage claims must ALSO be notified to AJ Madison with in 24 hrs after delivery."A J Madison replied to me, "For damaged shipments, defective merchandise, or the product does not meet your needs please review our full Return Policy."A J Madison replied to me, "After signing for and accepting your item, you are responsible for all damage claims."A J Madison replied to me, "You must contact us within 24 hours of receiving your item if your product is damaged or does not meet your needs."  Contradicts stated return policy.A J Madison return policy from website Help Center:  "If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper."  Contradicts A J Madison's reply to me.A J Madison White Glove policy from website:  "White Glove Delivery: This delivery includes delivery to the room of your choice. Please inspect your item at the time of delivery if you notice any problem please contact our customer service department at ###-###-####."  I paid for White Glove delivery.  I did not immediately notice any problem with the dryer upon delivery.09/**/2011 Letter of Understanding between A J Madison and YRC Inc.01/**/2015 Order for dryer placed.  AJ Madison took 4 weeks before able to delivery dryer about 01/**/2015. 02/**/2015 STI front panel damage claim filed.02/**/2015 [redacted] authorized service inspected appliance, noting 3 panels damaged.03/**/2015 STI (CRST) reimbursed 1/2 damage and referred me to YRC for remainder.  STI (CRST) "Delivery Acknowledgement:  All listed services were rendered and the property described has been received in apparent good condition except as noted on other shipping documents."  Dryer did appear to be in "apparent good condition" upon delivery.  03[redacted]/2015 Revdex.com Northern Indiana, #[redacted], and Revdex.com Iowa, #[redacted].  CRST notifies me that it freighted dryer to Denver, and that YRC freighted from New York to Denver.  Advised that YRC pay 1/2 damage.05/**/2015 YRC declines damage claim due to agreement with AJ Madison.  Implies YRC will forward claim to AJ Madison.  While I await response from AJ Madison, misunderstanding YRC and believing it would forward claim to AJ Madison, I conclude no action is being taken.09/**/2015 Revdex.com Kansas, #[redacted], YRC provided copy of AJ Madison agreement.  Revdex.com compels YRC to submit copy of its letter of understanding with AJ Madison.  How would the customer know of this agreement when it is not stated on AJ Madison's website?11/**/2015 Revdex.com New York, #[redacted], 1/2 cost of damage $336.25 (STI reimbursed 1/2).  And currently AJ Madison is claiming no liability.

Thank you for your email. Your Model number is the SKU listed on your invoice [redacted]. The serial number should be located by removing the front grill or on the side of the unit. All this information can also be located on the box itself that it was delivered in. If you have any other issues please let us know. Have a pleasant day

Dear Valued Customer,Your refund will be issued within the next 7-10 business days. You will receive an email confirmation once the refund is posted back into your account.Have a great day!

Thank you for your email. We are sorry to hear of the issues you have had with your unit. As all units AJ Madison sells come directly from the manufacture all units are sold new. We have reviewed your account and find no notes as to when you called in or emailed us on this order. We do see you...

placed and then canceld an order in October for a new LG set but nothing on the Electrolux washer. If you would like to contact us so we can see if there can be anything done for the washer that is out of the manufacturer warranty. Our phone number is ###-###-#### in addition your order number is [redacted].  Have a pleasant day.

Thank you for your email. After reviewing your order we see that you are returning this unit for a different one. We are glad to hear that this issue has been resolved.  Have a pleasant day

Thank you for your email. Please note ones a unit is picked up by a trucking company the unit is considered shipped. All shipped units are subject to a 25%-30% restocking fee and shipping charges as stated on all invoices, order confirmations and shipping confirmations that all go out before a...

customer is charged. At the time of delivery you were sent an email stating there WOULD be a restocking fee. We do see it was lowered as you placed a new order, which is also stated in the email. We are sorry but the restocking fee will not be refunded.   E-mail - Your AJ Madison Order [redacted] Sent to: [redacted] Thank you for shopping at AJ Madison. We are sorry to hear that you would like to return the, MODEL#WM3997HWA you purchased from us. If you would like to return the product, we will process a full refund when the unit is received at the warehouse, (excluding the original shipping charge if applicable) and less a 25% restocking fee. However, if you would like to purchase a new unit from us, we will lower the restocking fee to 15%. This offer is only valid once a new order is placed for the unit you wish to purchase. We would need to be emailed your new order# so we can lower the restocking fee on your behalf. * The new order must be placed within 7 business days * Please make sure the box is in the original factory resellable condition, including all packaging materials, inserts and manuals, warranty cards (still blank) and all accessories. All these items are subject to our inspection. We can arrange for our freight company to come and pick up the unit the same time the new unit is delivered. Please advise us what you would like to do, and then we will give you our warehouse address and issue an RA (Return Authorization), so the unit will be accepted in the warehouse when you ship it back. We will issue the refund to your credit card when we receive the unit back. Please be sure to put the RA number on the label not on the box. *Please note that the only way we can process a return is if you have the original packaging and if the unit has not been used or installed.* Please confirm receiving this email and clearly state " I AGREE" to these return conditions. This email is valid for 48 hours only. Please respond within 48 hours so we can process the RA. Failure to respond on time will possibly violate the return authorization. Have a great day! Thank you, Customer Support AJ Madison [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
They have offered me a $100 credit on my order as a courtesy for the delay, which I accepted. Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Order #[redacted]We have a new washer and dryer unit arriving this coming Monday, December *, so the defective units must be picked up first thing on Monday for a refund in full.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for contacting AJ Madison. We value you as a customer and appreciate your patronage. Your order has been shipped via [redacted] and the tracking number is [redacted] Please note that it can take up to 24-48 hours for the tracking information to be updated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]