Drywall Supply

Thank you for your emailWe do understand your frustration in the situation and we have set up service call for your unit to confirm the claimHowever, you refused the service call when the manufacture called to confirm the appointment date and timePlease note after review it was found that no
one had informed you that the unit was equipped with a self-clean feature. An email was sent to you that did state the unit that you wished to replace originally was on backorder and that we did have a similar unit ready to ship if you likeWe did offer a link to the unit for you to review the features and if this was acceptable we can move forward with the unitAs you chose to move forward with the unit, it was ordered and paid forPlease again note this is a separate or as it was not a direct model replacementIn addition, we see your customer service rep has responded to your all your email with in 48th business hrs. Once you respond to her last email set to you on Feb *** confirming you would like to move forward with the manufacturer being allowed to inspect the unit we can move forwardWe do look forward in hearing from you so assist you in this matterHave a pleasant day

Thank you for your email We do understand the frustration of the situation As you have stating you have been informed that after speaking to the manufacture to confirm the specs that we both have listed for this ice maker it does list the following: Website states it "temporarily" stores iceHowever, there is nothing thats states the storage of ice over night ( this would then be a freezer which this is not)The unit is meant to be emptied daily once fullIf ice is left in the temporary storage, it will melt as the storage is not cold enough to maintain the temp the ice would need to stay in solid formTherefor the ice meltsWe are sorry this is not what you were looking forIf you would like to move forward with the offer customer service has made out of customer satisfaction please let them knowThank you and have a pleasant day

Hello ***, We are instructing AM Home Delivery to pick up the two DOA units, GE washer, model #*** and Whirlpool dryer, model #***Once the pickup is completed, we will issue you a full refund for both units. We sorry that there was so much trouble with the units, and that
we weren’t able to get them working for youHave a pleasant day

Thank you for your emailWe have looked over your order to review what took place and address your concerns.We have attached the picture of the area in your home where the hook up was to take placeAs you can see the length of the hose needed is grater then 4ftOur trucking company follows NYC regulations for install of washer and dryers, along with all appliance hook upsThey are not licensed plumbers or electriciansThey can not modify or extend piping nor do any electrical workFor this reason they do not carry any hoses longer then 4ft on their truckWe do see we received notice on 9/of the requested install not being able to be completedAt this point we did ask the trucking company for more information before contacting you to see what took place on their end so we can address the issueWe did recive the update on 9/** and the number on your file was called on 9/**We explained why the install could not be done by our trucking company but did provide alternative solutions as the existing pipe length to the unit was much grater the 4feet. We are very sorry to hear you feel you were meet with any kind of rudeness or unwillingness to helpWe here at AJ Madison pride ourselves on assisting the customer in all aspect of their appliance purchase and after to make sure all codes are followed to insure a positive experienceAll of our calls are recoded so we will pull these calls to address any issues that did arise, that did not provide a positive customer experienceWe are happy to hear your units were able to be installed in accordance with local codeIf you have any other issues please contact our customer service department so we may assist youHave a pleasant day

Thank you for your emailWe have looked into your order and see that our customer service department has agreed to pick up the unit for returnThe unit would just have to be uninstalledOnce we are notified by you the unit is ready for pick up we can move forward with the returnWe look forward
to hearing from you so we this issue can be resolved Have a pleasant day

Thank you for your emailWe are sorry that we can not view any attached files you have provided to Revdex.comIf you would like to forward them over to the customer service team they can reviewAs stated before that you have requested they set up a new date for after Christmas with the trucking company and this has been done for youHave a pleasant dayEmail sent to the business from the Revdex.com regarding view of the attached files: Sent on 12.**.15*** ***
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*** *** ***Response from business to email above: Thank you for the email.This would not change the response as customer requested a new date and has been set up according to the customer’s request.Have a pleasant day

Thank you for emailYour order was placed on the night of Jan ***You confirmed on Jan *** that the order was shipping that night/morning (3am Jan ***) You were told that it would take 3-business days for deliveryYour delivery date was set for 2/* (today)This is the 7th
business dayThe trucking company has also confirmed with us that your unit was accepted and signed forYou have requested the calls as well and these have been provided to you showing that the *** was not a date that was set by the delivery companyWe are happy this was able to be resolved

Thank you for your emailWe have looked into your orderWe do see our customer service department has sent you the information you have requested that we have accesses to (emails) Our units are covered by a 1yr manufactures warranty.Our calls are kept for months. Unfortunately your
last call was more then months ago so they can not be provided, as we no longer have themPlease see the email that our customer service department has sent to you: Good Afternoon ***, I understandUnfortuantly are call logs do not go past monthsThere has not been any calls from you since December, which was months agoI apologize.We are sorry we could not be more of an assistance to you

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because please keep compliant open until ovens are exchanged
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not yet received any paperwork confirming the warranty offered.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received a positive reply from AJ MadisonThe Customer Service Representative indicated the following:1) We can process a 20% refund to keep the unit as isThat is a great saving for you. 2) We can send you a brand new unit.I selected option I have not yet received a follemail from AJ Madison.I cannot accept closure of this case until I have received the replacement unit
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon, Thank you for placing your order with AJ Madison.Please note that the delivery company is an outside company and carry insurance for property damage that may happenAccording to FGO they did not receive the information requestedUnfortunately without the requested information,
ie: estimates, FGO won't be able to continue with your claimIf you would like for AJ Madison to submit this information on your behalf we would be happy to do so just please email the appropriate information as per FGO's request to: ***Have a pleasant day

Thank you for your emailWe are sorry to hear that you had issues with the deliveryWe see that your *** has already been refunded in fullHave a pleasant day

Thank you for your emailWe have received notice from the trucking company that the order was delivered on 12/*If this is not correct please let us know Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received an email from the company offering a 15% discount if I would keep the units as is(Email screenshot attached)Again this company has lied in saying that they offered to meet my request of the 20%.I am tired of the hassle and run-around.Please refund me the originally requested 20% so I can close this case I have much going on and do not need the stress any longer.Refrigerator - $820.00Freezer - $620.00Total - $1,440.00Refund of $Please
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I am still waiting for AM Delivery to schedule the pickup. So far it's been days spent trying to get this claim resolvedI'm hoping that it's not very many more, and I would revamp the customer service and claims departments for more efficient service in the future
Sincerely,
*** ***

Thank you for your emailWe have looking into your account and see we have never been contacted by anyone about damage to the order statedPlease note that all damage claims must ALSO be notified to AJ Madison with in hrs after deliveryYour order was delivered in January Only through
this Revdex.com notice in November are we being notified of damageReturn Policy For damaged shipments, defective merchandise, or the product does not meet your needs please review our full Return Policy-Damaged items should not be accepted upon delivery.-After signing for and accepting your item, you are responsible for all damage claims.-You must contact us within hours of receiving your item if your product is damaged or does not meet your needs.We are sorry but we would not be able so file a damage claim on your behalf months after the unit is in your homeIf you need service on the unit, all of our appliance come with a one year manufacture warranty (unless otherwise noted)If you would like to contact our customer service department to set up a service call they will be happy to assist youThe manufacture can also be contacted to set up a service call if you preferHave a pleasant day

Thank you for your emailWe have looked into your order and see no notes in regards to this issuePlease contact the customer service department by calling ###-###-#### or by emailing ***Please also provide the information as to when service came out and who it was
set up withYour unit is covered my a 1yr manufactures warranty and if not fixable under the warranty terms the unit will be replaced my the manufactureIf you need anything else please let us know Have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They have stated they informed us of the backorder We have every piece of correspondence from them and have reviewed it multiple times No mention of backorder was ever made In addition, no mention of backorder was made on the phone any of the numerous times we have been in contact with them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your emailWe are sorry you feel that your complains/ issues have not been addressedBelow we have noted all your issues that you have noted you
would like addressed in this last emailPlease note all issues have been responded to in previous responses
Dates and comments have been providedWe hope this closes the case with any questions you feel
were not answered and resolves your Revdex.com complaintHave a pleasant day CC= customer complaint ***= response from AJ Madison 1)CC- I have confirmed with the bank that the refund was incomplete
and they have reimbursed that discount. (in regards to warranty
refund)*** Please see the 10/***/
response “As there is a charge back on the order at the moment we cannot adjust
your account for the warranty but will notify your credit card company that the
$259.00, the cost of the warranty is owed to you.” This was done and your
account crtied as you have stated in our statementIn addition you have recognized
that your units have already been refunded minis the fees2)CC- The discrepancies in the delivery dates on the
invoice *** please see response on
11/*/providing the call that was made by you where you were you requested
to push off the ship date and giving the option to keep the ship date and the
price you were quoted or cancel and purchase at the new price if you wanted to receive
the deliver laterWe only quote ship dates not delivery dates on our invoices3)CC- Failure to clearly advise
consumers prior to purchase of restocking fees or have it
conspicuously displayed as also required by law***Please see the response we
have submitted on 10/**/giving in-depth detail on how we inform all consumers to the
letter of the law and above and beyond to inform them of all terms and conditions
and return policies including fees, in hopes to assist the customer in there
purchase to avoid them having to pay a restocking fee.4)CC- I was not clearly advised of restocking fees prior (before)
the purchase. ***Please see the above statement
provided5)CC- The customer service has been poor, the incomplete credit was
significantly delayed, and attempts to resolve this over the phone*** We are sorry you have not
had a pleasant experience with AJ Madison, we always try to assist the customers
in all matters to the best of our ability within the companies parameters.6)CC- Please provide an accurate refund*** please see response to CC #