Drywall Supply

Thank you for your emailWe are sorry to hear that our unit has rust on outside if the unitWe do see you have purchased an extended warrantyThe contract is listed on our website for customer to view before purchase as well as emailed to each customer once registered for a day review money back guaranteeWe have uploaded the contract here as well for youPlease note the following: WHAT IS COVERED: "will replace Your Covered Product, when required, due to a mechanical or electrical breakdown" (PAGE 1)WHAT TO DO WHEN YOUR COVERED PRODUCT FAILS TO OPERATE: "Call the toll-free number at ###-###-#### or go online to [redacted] ." (PAGE 1)WHAT IS NOT COVERED: ""Non-functional or aesthetic parts including but not limited to frames, cabinets, doors, hinges, plastic parts, knobs, rollers, baskets; scratches, peeling & dents" (PAGE 3)"this Agreement only covers the operating condition of Your Covered Product and does not cover (1) non-operating or external parts, e.gprotective glass; housings; insulation; conduit; frames; cabinets; knobs; dials; drawers; handles; shelves; doors; hinges; light bulbs; projection bulbs; filters; hoses" (PAGE 3) If your units is not operating please contact the warranty company and they will be able to assist youIf however, rust on the units outside door is the only issue this is not covered by the warranty according to their terms and conditionsPlease let our customer service dept know if you have any questionsHave a pleasant day

Thank you for your emailWe have looking into your account and see that the manufacture has contacted you about setting up delivery for your replacement unitIf you have any other questions they can be contacted at the number listed below###-###-####Bosch Customer SupportWe are happy to hear that your issue has been resolved Have a pleasant day

Thank you for your emailOnce the unit was brought back to AJ Madison, a refund check has been requested on your behalfPlease allow the account dept 7-business days since the retune of the unit to the warehouse to process your checkYou will receive an email once the credit moves forwardThank you and have a pleasant day

Thank you for your emailWe are sorry to hear of the issues you have had with your unitAs all units AJ Madison sells come directly from the manufacture all units are sold newWe have reviewed your account and find no notes as to when you called in or emailed us on this orderWe do see you placed and then canceld an order in October for a new LG set but nothing on the Electrolux washerIf you would like to contact us so we can see if there can be anything done for the washer that is out of the manufacturer warrantyOur phone number is ###-###-#### in addition your order number is [redacted] Have a pleasant day

We are sorry we were not able to assist youWe do not provide an area on the website to ship to different address in the same orderOnly one address box is provided and the only option availableHave a pleasant day

Thank you for your responseAs you had contacted us and stated the "unit is not working" this would state the unit was installedIn addition, items can be returned that have not been installed and have the original box, with a restocking fee of 30% plus shipping costs.As your unit was installed and hooked up this would negate the return as the policy also states that once a unit is installed then the unit is not returnableAs we have spoken about previously, the unit would have to be inspected by the manufacturer to be declared not working/ unrepairable before the unit can be taken back with no feesOnce you allow the manufacturer to inspect the unit we can move forward with assisting youAt this time we can not offer another resolution without cooperation and inspection according to our policyWe are sorry we can do nothing further at this time Have a present day.Tell us why here

Thank you for contacting AJ MadisonWe value you as a customer and appreciate your patronageYour order has been shipped via [redacted] and the tracking number is [redacted] Please note that it can take up to 24-hours for the tracking information to be updated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was told this was a similar replacement modelI should be able to rely on information you provideI want the item that was orderedthey also have not responded to all correspondence In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Thank you for your emailAfter reviewing your order we see that you are returning this unit for a different oneWe are glad to hear that this issue has been resolved Have a pleasant day

Revdex.com: I have reviewed the response made by the business in reference to complaint *** [redacted] , and have determined that my complaint has NOT been resolved because: The refrigerator was shipped and had no gasI had to pay a company TT$ to do the necessary work In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for your emailYour account has been located and reviewedWe do the credit was granted and has already been posted back to your original form of paymentWe are happy we were able to assist you in this matter.Have a pleasant day

Thank you for your emailWe have spoken to the manufacture and have been informed they are replacement the unit to youThe unit has shipped and on it way to youIf you have any other questions please let our customer service dept know or the manufacture directlyWe are glad to hear your issues were able to be resolvedHave a present day

Thank you for your emailAfter reviewing your order we see all issues were resolved and we have made an offer for an extended warranty that we are waiting for a reply onIf you have any other questions please let us knowWe are happy that we were able to resolve your issues Have a pleasant day

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThey have mailed a check since they could not refund my original form of payment, which has been received on 12/**/
Sincerely,
*** ***

Thank you for your emailWe see from your order that the replacement was delivered and signed for on 9/**/We are happy to see hear that your order is now completeHave a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First of all, after three visits from the repair services the oven has still not been completely repairedThe igniter for the broiler still remains brokenMoreover, since the installation of this $“brand new range” in August 2016, I have been deprived of its use until December **, 2016, which is a full monthsThis means that for all the family holidays and events that have occurred during this period of time, I have been forced to outlay thousands of dollars for catered food for my family.On December **, 2016, the manufacturer contacted me directly because no one from AJ Madison returned his numerous telephone calls to themThe manufacturer informed me that he was trying to tell AJ Madison that the necessary parts had been shipped directly to my houseSince they failed to return any of his calls he decided to call me directly.On December **, 2016, the repairman came to my houseWhile he was there he replaced the non-working door and both hinges of the small oven, the thermostat, the gas valve and both ignitors for both ovensUnfortunately, he did not have the ignitor for the broiler in the larger oven, so he scheduled a fourth repair service visit for later in the monthHe said he would let me know when he receives the necessary partsThe repairman informed me that based on the level of repair that was required to get the “brand new” range to work, it was his opinion that this range had either been refurbished or was a damaged floor sampleHe told me that in all his years of repairing ranges, he had never seen a “new range” in such a state of disrepairAdditionally, prior to purchasing the range from AJ Madison, I was going to buy the NXR range at Costco for $4,699,(see flyers included)My contractor called Dov F* of AJ MadisonMrF* told my contractor that he would match the offer from CostcoSince I was buying multiple appliances from AJ Madison at that time, it made sense to purchase the range from them as well When the range was delivered to my house, the paperwork was not included in the boxI notified AJ Madison and they sent me the paperworkIt was then that I discovered that unlike the year warranty provided by Costco, AJ Madison was only providing a year warranty.It is clear to me that I have been defrauded by AJ MadisonIt was my understanding that I was purchasing a brand new range for $in May What I received instead was a damaged non-working appliance,that still does not work completely, five months after installationI want a new range with two year warranty or my money backFurther, I want to be reimbursed for the monetary expenses I have been forced to undergo due to the fraudulent and unethical behavior of this companyI estimate that I have spent well over a thousand dollars for the catered food I have had to purchase due to this non-working oven Sincerely *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your email We have included the back order notice on a previous Revdex.com complaint in this this treadTo review: - you were refunded for your order minus fees 12/**- then you charged back your order in full 1/*- then you accepted delivery of your order and have the unit in your home 1/** Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for your emailYour sales call has been reviewedYou placed your order on the phone on December ***The sales rep informed you in the call that the order would not ship out UNTIL the following Friday the *** and from there it would take 3-business days to
deliveryThe sales rep did state "if not the week of Christmas it would be the week of New Years."You went on to say that this would be fine as you were not arriving to the location until the 17th and planed on being there till after the holidayAs the 10th business day would have fallen on the first week of January the above sales rep statement would be incorrect about the week of New YearsFor this miscalculation on the sales reps part we have agreed to waive all restocking feesYour account has been sent to credits and you received an email stating the time frame for the creditWe are sorry for the inconvenience this may have caused youHave a pleasant day

Thank you for your emailWe have contacted the manufacture on your behalf to set up a service call to inspect the unit to find a resolutionThey will be contacting you shortlyThank you