Drywall Supply

Thank you for your email. We are sorry to hear that you you are having issues with your laundry center and the Friedrich Mini Split System.AJ Madison is a dealer for the manufacture. All the units we sell come with a manufactures warranty. If you would like to contact our customer...

service we can assist you in setting up service or you can contact the manufactures directly for service. The Laundry center, if placed in a residential setting, is covered for one full year for service/labor/parts and replacement if necessary. The Friedrich Mini Split System is covered for parts with the manufacture and service should be covered under your authorized HVAC licensed installer. All warranty information is located on our website directly from the manufacture available to view at anytime.  If you need assistance with service please contact our customer service team so they can assist you.  Have a pleasant day.

Thank you for your email. We have reviewed your file and all calls. We see we have tried to meet your request for the amount of the discount you asked for. We have sent you an email that we have not received a response to.  Please note the policies listed: - Damaged items should not be accepted...

upon delivery.-You must contact us within 24 hours of receiving your item if your product is damaged or does not meet your needs.-AJ Madison does not accept returns for any item that has been installed, used or plugged in. All items must be like-new, in original packaging. Customer service looks forward to receiving a response to the email sent you with there offer. Have a pleasant day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Pending installation on 5-**-16.
Sincerely,
[redacted]

Thank you for your email.  Thank you for letting us know that there is a new issue with your stove door.  We have contacted the manufactures service company to set up service for you. We have also attempted to contact you via email and phone to address this issue but the customer service rep working on your case has not heard back from you.  As a reminder all the units we sell come with a one year manufactures warranty the units labor and parts were covered. AJ Madison did request a replaced unit for the unit but was denied by the manufacture as it was delivered in June 2016 and you notified us of a problem in November 2016 (6 months after delivery) .  In addition, we have provided you the two year extended warranty that you have requested which will cover your unit for an additional 2 years after the manufactures warranty ends.  Sadly we cannot replace your unit at this time as the last service report that was provided shows the unit working in perfect order.  Please allow the service company to inspect the unit so we can move forward with resolving this issue.  Our customer service team is waiting on your response email or call to assist you further   Have a pleasant day

Thank you for your email. We are very sorry to hear of the issues that took place with the installation of your unit. As it is right before Thanksgiving we wanted to offer you a new unit that could be delivered before the holiday. After speaking to you we do understand that the defective unit was...

already picked up and that you have already replaced the unit with a difference vender. We will be sure to have your account credited right away.  Again we are so sorry that this took place and hope you have a happy holiday.

Thank you for your email. We have looked further into this order with the trucking company. We have sent an email to you with the credit being sent back to your original form of payment. We are sorry for any confusion and delay in time. Have a pleasant day.