Drywall Supply

Please attach your AJ Madeison invoice to this response. At no point has the customer provided us with information that we can look up in the system to show they are in fact a customer of our store. An invoice would direct us and allow us to assist you.If no invoice can be provided please contact our customer service team by phone as we have requested numerous times before. In addition, there seems to be no issue that you have stated at this time. We only want to assist but with no information we can not do so.Thank you

Thank you for your email. We are very sorry to hear of the issues that took place with the installation of your unit. As it is right before Thanksgiving we wanted to offer you a new unit that could be delivered before the holiday. After speaking to you we do understand that the defective unit was...

already picked up and that you have already replaced the unit with a difference vender. We will be sure to have your account credited right away.  Again we are so sorry that this took place and hope you have a happy holiday.

Thank you for your email. We have reviewed your file and all calls. We see we have tried to meet your request for the amount of the discount you asked for. We have sent you an email that we have not received a response to.  Please note the policies listed: - Damaged items should not be accepted...

upon delivery.-You must contact us within 24 hours of receiving your item if your product is damaged or does not meet your needs.-AJ Madison does not accept returns for any item that has been installed, used or plugged in. All items must be like-new, in original packaging. Customer service looks forward to receiving a response to the email sent you with there offer. Have a pleasant day.

Thank you for your email.  Thank you for letting us know that there is a new issue with your stove door.  We have contacted the manufactures service company to set up service for you. We have also attempted to contact you via email and phone to address this issue but the customer service rep working on your case has not heard back from you.  As a reminder all the units we sell come with a one year manufactures warranty the units labor and parts were covered. AJ Madison did request a replaced unit for the unit but was denied by the manufacture as it was delivered in June 2016 and you notified us of a problem in November 2016 (6 months after delivery) .  In addition, we have provided you the two year extended warranty that you have requested which will cover your unit for an additional 2 years after the manufactures warranty ends.  Sadly we cannot replace your unit at this time as the last service report that was provided shows the unit working in perfect order.  Please allow the service company to inspect the unit so we can move forward with resolving this issue.  Our customer service team is waiting on your response email or call to assist you further   Have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Pending installation on 5-**-16.
Sincerely,
[redacted]

Thank you for your email. We have looked further into this order with the trucking company. We have sent an email to you with the credit being sent back to your original form of payment. We are sorry for any confusion and delay in time. Have a pleasant day.