Drywall Supply

Thank you for your response. As you had contacted us and stated the "unit is not working" this would state the unit was installed. In addition, items can be returned that have not been installed and have the original box, with a restocking fee of 30% plus shipping costs.As your unit was installed and hooked up this would negate the return as the policy also states that once a unit is installed then the unit is not returnable. As we have spoken about previously, the unit would have to be inspected by the manufacturer to be declared not working/ unrepairable before the unit can be taken back with no fees. Once you allow the manufacturer to inspect the unit we can move forward with assisting you. At this time we can not offer another resolution without cooperation and inspection according to our policy. We are sorry we can do nothing further at this time.  Have a present day.Tell us why here...

[redacted] Dear Valued Customer, Thank you for shopping with AJ Madison. We value you as a customer and appreciate your patronage. Your refund was issued on 8/*, in the amount of $649.00. Please note that depending on your credit card company, it may take an additional 2-5 business days after your credit is applied for it to post to your account. Please feel free to contact us if we can be of any further assistance. Have a great day! Thank you, Customer Support AJ Madison [redacted]

Thank you for your email. Your order was shipped out on Dec [redacted] from New York to South Carolina. This route is no more then 10 business days. Today is 1/*/15 the 4th business day. The trucking company has given an ETA of delivery at the end of this week. We do apologize for any possible delay...

due to the holiday season, which increased the amount of the non business days.Please note the below quote from the policies that are agreed to before complaining an online order and emailed to each customer: "You are able to make any changes to your order prior to shipment. In event of a return of refusal, shipping and handling charges to and from our warehouse are not refundable. Free shipping, rebates and all promotions are voided upon return/ refusal of merchandise."" All returns/refusals are subject to a 30 percent restocking fee." We apologize for any inconvenience that you have incurred Have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that my complaint has NOT been resolved because: 
The refrigerator was shipped and had no gas. I had to pay a company TT$1380.00  to do the necessary work  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Over two months ago, at AJ Madison's request, I forwarded to them information and pictures of the damage done to my apartment. At that time, they told me that they had passed on the information to their agent, the delivery company, for review and resolution. AJ Madison stated there was a "claim number" opened at the delivery company. Even then, I reiterated to AJ Madison that my contract was with AJ Madison, that AJ Madison had charged me $175 for delivery and installation, and that AJ Madison was directly responsible for any damages. In any case, I heard nothing from AJ Madison or their delivery agent until after I filed this Revdex.com complaint. Now, out of the blue, they're playing the same game of telling me to deal with their agent from scratch. The agent's rep told me they have no complaint file and that the process must start now.Unfortunately, AJ Madison is unwilling to pay for the damage done to my home, so the matter is unresolved. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have not hear back from the company. AJ Madison was the one that hire the AM trucking to do the delivery, so it's there responsibility to solve this problem. I have try to communicate with the AM trucking and have not heard from either. Here is the information for the Trucking[redacted]AM Home Delivery & Trucking Inc[redacted]Please help as soon as possible Sincerely,
[redacted]

Thank you for your email. We see your unit had been picked up and a refund check has been mailed to you on 6/*/15 check # [redacted] for $1119.63. Have a pleasant day

Thank you for your email. We contacted the trucking copamy and they have provided proof that they did attempt to deliver your order on Dec [redacted] in time frame. They have also stated that you have requested they set up a new date for after Christmas as you will not be home to accept delivery. Have a...

pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Dear [redacted],Thank you very much for your explanation. I am sorry I chose the wrong box... I thought that by writing in my explanation that the issue "would be resolved" after A J Madison followed through with their offer to get the Return Authorization, pick up the refrigerator and return my $1697.00 that the case would not resolved without those things happening. I did not understand the e-mail would not be read and that the case would be closed without that follow through. It has been almost 2 weeks since that offer was made and AJ Madison has not gotten in touch with me to arrange a pick up date nor explain anything. It was and is my assumption that they have no intention of following through without further intervention by the Revdex.com. Please reopen the case and let me know what I should do. Again, thank you so much for your help.Sincerely,[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My stove has still not arrived.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and,...

assuming they follow-through with the promised full refund, find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

All-The manufacturer agreed to either replace or refund this customer.  At this point AJ Madison has refunded the customer in full.  We hope that the customer is fully satisfied.AJ Madison

Your refund will be issued within the next 7-10 business days. You will receive an email confirmation once the refund is posted back into your account. Have a great day! Thank you, Customer Support AJ Madison [redacted]Tell us why here...

Good Morning [redacted],  We have contacted AM TRUCKING and they will be calling you to schedule the pick up of this unit. Please let me know when the unit is picked up so we can credit you accordingly. Have a pleasant day.

Thank you for your email. Your order will be delivered Wednesday this week.This information has been sent over to you today [redacted]. We are sorry for the delay. We will have management review your order to see if anything can be offered. (ie warranty ect)However, we would not be able to provide a 50%...

discount on the order or any units. Please keep an eye out for their email in the next 24-48 hrs.  Have a pleasant day

Thank for your email. After looking into your order we see that the unit was picked up and a refunded is being processed. We are glad to hear this issue was resolved.  Have a pleasant day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I understand that the invoice states that there is a restocking fee for returns. However, I have explained to AJ Madison that I was told by the delivery company that I would not be charged a restocking fee. On the day that the washing machine was meant to be delivered, the delivery man measured a doorway and said that the machine was too big by a couple inches. He said that if he made a phone call and explained the situation that I would not be charged the restocking fee. He made the call, spoke to someone and said that the company would need to just call me back to confirm what had happened. I was instructed to wait approximately ten minutes, answer the call and confirm. No one called. I then tried to reach customer service at AJ Madison, but at that time they were closed. If I had known that would be charged $245 as a 'restocking fee' I would have pried the molding off the door frame in order to fit the machine through. However, I was led to believe by the delivery man that because the machine didn't leave the truck, and because of his phone conversation to whoever he called, that I had the option to not accept the delivery and not be charged. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your email .We are currently working with the manufacture and have requested a Return Authorization. Once the RA is approved, the manufacture will set up a pick up date with you. Once the unit is confirmed picked up we can move forward with a credit. We will be reaching out this coming...

week with an update. Thank you for your understating.

[redacted]
[redacted]
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[redacted] We are sorry it took a longer then normal to respond as we could not locate your order with the information provided. We have provided the correct information after we have locates your account. We...

do see that for your refund you simply have to mail back the serial tag. The email with directions has been provided to you. If you have any questions please let us know.  Have a pleasant day

Thank you for your email. Your account has been located and reviewed. We do the credit was granted and has already been posted back to your original form of payment. We are happy we were able to assist you in this matter.Have a pleasant day