Drywall Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Before the repairman came on February ** I was able to open the oven door. This is the second time the door became stuck. A couple of weeks ago I was preparing dinner and a roast was in the small oven. I tried to open the door, but could not. I pulled the door up and tried to push it to open since my roast was burning. Something clicked and snapped inside and the door finally opened. This is the $4,700.00 range that AJ Madison has sold me where you will never know if what you put inside the oven is retrievable or not. As I have said before, the range was bought in mid May 2016 and delivered at the end of the same month with all the other appliances while I was remodeling my kitchen. The range was installed at the end of August 2016, after the floor was laid and the water, electric and gas connections were attached. The oven was never used until the beginning of November 2018. That is when I reported the first malfunctioning. Only two months after installation, not six. The two year warranty, as I already explained, was part of the deal with Costco (read the attachment I sent) that AJ Madison said they will match any other offer.

Hello, Thank you for your email. The refund check was sent check for $1,848.00 was mailed on March *. Please let us know if you have any other questions. Thank you,Customer Support AJ Madison [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this action is satisfactory to me.  I have strongly felt that YRC was responsible for settling the claim and that YRC's defaulting back to AJ Madison was inappropriate.  I will await resolution from YRC, but continue to expect the case to remain open until I receive compensation from YRC.  I cannot as yet consider the case resolved.
Sincerely,
[redacted]

Thank you for your email. We do see that you called in to inform us of the charge that the ** company was trying to charge you. We immediately changed service companies for you as there should be no charges for a residential unit in the first year of the manufactures warranty. We also see you...

did not want the appointment that was set and asked for a Saturday appointment. As this was not possible we did inform you and send you the following update email with the new service appointment and companies phone number if you wanted to change the date or time.Good morning, Thank you for placing your order with AJ Madison. We have reached out to [redacted] service in regards to the upcoming service for your washer. They do not have any close availability for a weekend appointment and have reschedule you for 8/**/15 between 8am-12pm. Should you need to reschedule this again please reach out to [redacted] directly at ###-###-####. Have a great day!As is the manufacturers policy the unit will have to be serviced before the consideration of a replacement is made once a unit is installed as stated in out policies. Once service is received you can update us if the manufacture is authorizing a replacement or parts. Have a pleasant day?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Hi [redacted]. Thank you for taking my call today.   We are rejecting the offer to "fix" the misaligned door.  This would then be considered 'b' stock.   And not acceptable when purchasing a $3700 brand new range.     The dispute for this appliance is as follows: 1.  When trying to install this range my contractor could not install the range because the door was misaligned.  He thought probably due to factory damage or shipping.  Basically poor quality control on someones end.  2.  We requested credit from AJ Madison and were only offered 30% restocking deducted or 20% restocking ONLY if we purchased another product.  We would never purchase any other product from AJ Madison.    2.  Since we did not feel comfortable with AJ Madisons response, the Verona companies reputation is less than desirable, we then purchased another professional range as time was of the essence.    The other range is fully operational. 3.  Our basis of our purchase was based on faith that the AJ Madison advertised rating system that indicated this Verona Range was an outstanding product, with a "4.5 out of 5" rating on the AJ Madison website.  This is equivalent to an A+ rating.  
[redacted]4.  Consumer reports ranks this range as a 25 out of 100 and is the lowest ranking Range that Consumer Reports has.  We only discovered this after receiving the misaligned Range.[redacted]5.  When we went to write a review of our purchase issues, and try to leave an honest review on AJ Madison review system, this is what gets sent.  [redacted]This violates the federal trade commissions rules re Truth in Advertising as one is not allowed to write a negative review.   This product would not have received an A+ and rather received a D-.  6.  Astroturfing:  We falsely purchased this Range from AJ Madison believing their 4.5 rating was actual.   It is illegal to astroturf and their rating system is now being forwarded to the NY state Attorney General for review.  [redacted] Other Notes on Federal Trade Commission re Advertising from FTC: Truth In AdvertisingWhen consumers see or hear an advertisement, whether it’s on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence. The Federal Trade Commission enforces these truth-in-advertising laws, and it applies the same standards no matter where an ad appears – in newspapers and magazines, online, in the mail, or on billboards or buses. The FTC looks especially closely at advertising claims that can affect consumers’ health or their pocketbooks – claims about food, over-the-counter drugs, dietary supplements, alcohol, and tobacco and on conduct related to high-tech products and the Internet. The FTC also monitors and writes reports about ad industry practices regarding the marketing of alcohol and tobacco.When the FTC finds a case of fraud perpetrated on consumers, the agency files actions in federal district court for immediate and permanent orders to stop scams; prevent fraudsters from perpetrating scams in the future; freeze their assets; and get compensation for victims.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for you email. We are happy to hear your delivery was completed on 1/*/2016.If you have any other questions or concerns please contact our customer service department and they would be happy to assist you. Have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to add to this notice for others who might view it that [redacted] made this process very difficult and absolutely refused to have anything to do with me until the Revdex.com became involved. Further more, during the process, they gave the Revdex.com varying responses that contradicted one another also making the process more difficult. From the date of the original complaint, it took over 4 months, at least 20 e-mails, at least 5 different representatives and mutiple follow-up communications for absolute resolution of the problem. For consumers: please consider not doing business with [redacted] and if business must be done, please check the manufacture date of any product you purchase, as you might well be paying top dollar for what is advertised as new, but might in fact be many years old.  I am grateful for the assistance of the NY Revdex.com.
Sincerely,
[redacted]

Thank you for your email. After reviewing your order we have seen that the parts needed have been ordered and sent to you. In addition, the manufacture has been in contact with you directly to arrange service.If there are any other issues please let the customer service team here at AJ Madison so we...

can assist you further. Have a pleasant day.

Thank you for your email. Once the unit was brought back to AJ Madison, a refund check has been requested on your behalf. Please allow the account dept 7-10 business days since the retune of the unit to the warehouse to process your check. You will receive an email once the credit moves forward. Thank you and have a pleasant day.

Thank you for your email. Each order has to have its own shipping address. This is required by law, the trucking companies ectTwo different shipping addresses means two separate orders. Neither of the units on your order met the free delivery requirements on there own. The...

fulfillment department did offer to lower the shipping but you requested to cancel the order. The order was canceled and no change to your account was made. We are sorry we were not able to assist you further. Have a pleasant day

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
as long as I am refunded all my money and not charged any fees I am ok with everything 
Sincerely,
[redacted]

We are sorry we were not able to assit you in this matter. As we have stating the restocking fees can not be waivedThese terms were laid out and the option was the customers to place with the conditions in place and agreed to. Have a pleasant day

Thank you for your email. There seems to be no questions in this last request. Our management has only agreed to the $350 with a agreement stated. We are sorry you do not find this acceptable but this is all we are able to offer you via this forum. Have a pleasant day.

Thank you for your email. The order was placed and proceeds on 10/**/2015. As the unit was a quick ship item the order was processed and sent over to the trucking company at the close of business on 10/**/15. We do see the request via email after the close of the business day to cancel the order. As...

the unit was already picked up and shipping for the following day (as with local quick ship items) the order would be subject to fees. Usually the order would incur the 30% restocking fee that we list but out of customer satisfaction only the delivery fee (99.00 plus tax) was deducted from the refund.We see in your account this was discussed with a customer service agent and you confirmed to this fee. Thank you Have a pleasant day

Thank you for shopping at AJ Madison. We are sorry to hear that you would like to return the refrigerator, model, # WRF57R18DM, you purchased from us. We listened to the recordings of all the phone calls you had with the sales rep. In the first call, you gave him the model #s for the refrigerator...

and freezer. You did not ask any questions about the units. Subsequent calls were about other issues. At no time in these conversations did you ask how the 2 units look togetherWe can never assume the use of units customers purchase. If an opinion or question is asked our sales reps are happy to assist you. As you selected the unit before ever contacting us we would have no knowledge of there use or placement.If a new order is placed the fees are reduced. The fees do include shipping and are disclosed prior to ordering and again before shipping. Once again, we apologize for any inconvenience.Thank you and have a nice day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

I am still awaiting the check. I do not feel comfortable closing the case until it is received, as they have run me in circles in the past and I don't want to provide them the opportunity to do so again. After I have my companies money in hand, then I will accept the response and close the case.Thank you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Hi [redacted],Could you please help me? AJMadison is not going to give me a refund.I appreciate it! Best,[redacted] To AJMadison, This is very unreasonable. I will not close the case until I received my restocking fee. Please issue refund. Sincerely,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[i have a problem with being called a liar.  am home delivery called at 9:15 pm on december ** for a delivery that was suppose to be made on december ** between the hours of 3pm and 7pm.  attached is a screen shot of their phone call made at 9:15 pm.  it is the ###-###-#### number.  Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
A return or refusal is not a cancellation, I never recieved the items when I wanted to cancel. your 30% fee is excessive. and the problem I have with the shipping is less about the time it took to get here but the fact that your employees had no idea when that would be, and were rude about it.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for placing your order with AJ Madison. Thank you for allowing me to talk to you this past week  about the install issue that was taking place with your dryer. As we spoke about, We have provided phone numbers of Hotpoint and LG for their recommendations for a servicer...

in your area to preform the type of install your set up requires.  If you have any other questions please let us know.  Have a pleasant day