Drywall Supply

Please attach your AJ Madeison invoice to this responseAt no point has the customer provided us with information that we can look up in the system to show they are in fact a customer of our storeAn invoice would direct us and allow us to assist you.If no invoice can be provided please contact our customer service team by phone as we have requested numerous times beforeIn addition, there seems to be no issue that you have stated at this timeWe only want to assist but with no information we can not do so.Thank you

Thank you for you emailWe are happy to hear your delivery was completed on 1/*/2016.If you have any other questions or concerns please contact our customer service department and they would be happy to assist youHave a pleasant day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Thank you for your emailManufactures info [redacted] Along with there phone number as ###-###-#### Please note your unit was sold in and it may be cheaper to get service local as you are out of warranty for almost 5yrs now.Have a pleasant day

Thank you for your emailThe order was placed and proceeds on As the unit was a quick ship item the order was processed and sent over to the trucking company at the close of business on We do see the request via email after the close of the business day to cancel the orderAs the unit was already picked up and shipping for the following day (as with local quick ship items) the order would be subject to feesUsually the order would incur the 30% restocking fee that we list but out of customer satisfaction only the delivery fee (plus tax) was deducted from the refund.We see in your account this was discussed with a customer service agent and you confirmed to this feeThank you Have a pleasant day

Thank you for your emailEach order has to have its own shipping addressThis is required by law, the trucking companies ectTwo different shipping addresses means two separate ordersNeither of the units on your order met the free delivery requirements on there ownThe fulfillment department did offer to lower the shipping but you requested to cancel the orderThe order was canceled and no change to your account was madeWe are sorry we were not able to assist you furtherHave a pleasant day

Thank you for your emailWe are very sorry to hear of the issues that took place with the installation of your unitAs it is right before Thanksgiving we wanted to offer you a new unit that could be delivered before the holidayAfter speaking to you we do understand that the defective unit was already picked up and that you have already replaced the unit with a difference venderWe will be sure to have your account credited right away Again we are so sorry that this took place and hope you have a happy holiday

Thank you for your email We have looked into your accountWe do see we were contacted after you set up your own service with the manufacter directlyWhen we asked who the service was with you were no able to provide this informationWe did follow up with the manufacture and was informed that your installer cracked your regulator which they consider an instillation issue but did out ship you a new regulator free of charge out of customer satisfactionIn addition when you stated there was a burner issue we did arrange for service so come out to your homeThey found the burner cap on the stove was not seated properly and adjusted it for youWe have sent an email to you in regards to the cancelation and refund of your warrantiesYou simply have to respond " I AGREE" to the email and you will be refundedIf you have any other questions please let our customer service team know Have a pleasant day

Thank you for your emailWe have looked into your account and see that we have contacted you and have left you a voicemail with notice of a delivery dateYour order will be delivered on July ***(tomorrow)If you have any issues please let our customer service department know they can assist you, Have a pleasant day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am still awaiting the checkI do not feel comfortable closing the case until it is received, as they have run me in circles in the past and I don't want to provide them the opportunity to do so againAfter I have my companies money in hand, then I will accept the response and close the case.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for your emailWe are sorry to hear that you you are having issues with your laundry center and the Friedrich Mini Split System.AJ Madison is a dealer for the manufactureAll the units we sell come with a manufactures warrantyIf you would like to contact our customer service we can assist you in setting up service or you can contact the manufactures directly for serviceThe Laundry center, if placed in a residential setting, is covered for one full year for service/labor/parts and replacement if necessaryThe Friedrich Mini Split System is covered for parts with the manufacture and service should be covered under your authorized HVAC licensed installerAll warranty information is located on our website directly from the manufacture available to view at anytime If you need assistance with service please contact our customer service team so they can assist you Have a pleasant day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The website does not state this and it is deceptive marketing to imply that if you spend a certain amount you will get free shipping nowhere does it state the need to enter two different orders for different shipping addresses In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Thank you for your email Thank you for letting us know that there is a new issue with your stove door We have contacted the manufactures service company to set up service for youWe have also attempted to contact you via email and phone to address this issue but the customer service rep working on your case has not heard back from you As a reminder all the units we sell come with a one year manufactures warranty the units labor and parts were coveredAJ Madison did request a replaced unit for the unit but was denied by the manufacture as it was delivered in June and you notified us of a problem in November (months after delivery) In addition, we have provided you the two year extended warranty that you have requested which will cover your unit for an additional years after the manufactures warranty ends Sadly we cannot replace your unit at this time as the last service report that was provided shows the unit working in perfect order Please allow the service company to inspect the unit so we can move forward with resolving this issue Our customer service team is waiting on your response email or call to assist you further Have a pleasant day

Good Afternoon [redacted] , As discussed with [redacted] , I am sorry to hear you are experiencing issues with your refrigeratorUnfortunately, once a unit is transported out of the United States the manufacturer’s warranty is voided, and we can no longer request service for youPlease call GE at ###-###-#### for troubleshooting.In addition we have attached the return policy and delivery policy that clearly states the following: "Once the unit is brought out of the continental United States, the manufacturer warranty is voided" I apologize for the inconvenienceHave a pleasant day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My dispute has not been resolvedHowever as Madison is hiding behind legalise and has a complete disregard for their customers, you may close the caseI will take to social media to let others know of their shady practices In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Valued Customer,Your refund will be issued within the next 7-business daysYou will receive an email confirmation once the refund is posted back into your account.Have a great day!

[redacted] Dear Valued Customer, Thank you for shopping with AJ MadisonWe value you as a customer and appreciate your patronageYour refund was issued on 8/*, in the amount of $Please note that depending on your credit card company, it may take an additional 2-business days after your credit is applied for it to post to your accountPlease feel free to contact us if we can be of any further assistanceHave a great day! Thank you, Customer Support AJ Madison [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedAj Madison emailed me a couple of days after my complaint that they had received a few more of my item and my range would be shipping in the next to daysI waited to respond that the issue was resolved until I actually had a firm delivery date from the shipper which I just received todayThe range is to be delivered and I consider the matter closed Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Your return policy clearly stipulates that unused merchandise can be returnedWe contacted within the permissible window and you are refusing you ccept a return in violation of the contractual agreementThis item requires no installation and thus your response that the item needs to be inspected is irrelevantI had the right to return the merchandise and you refused those requests In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***