Drywall Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was told this was a similar replacement model. I should be able to rely on information you provide. I want the item that was ordered. they also have not responded to all correspondence. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I've already stated our request and you have not provided us with the financial settlement for the damages you have caused us in terms of hazards on our work site and wasted time
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your email. We see from the notes in your order AJ Madison has confirmed a replacement unit for you .  LG has authorized a replacement for you. We will process the pickup of your current unit on the new order. We will be sending you the new invoice shortly. Please...

let us know if we may be of further assistance. Have a wonderful day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for your email. We have contacted the delivery company that delivered your order. They have been in contact with you. Please direct all issues with delivery to them and their insurance. Please note the trucking company is a separate entity and we have no info on this claim. Have a...

pleasant day.

Good Afternoon [redacted], As stated, we am sorry to hear you are experiencing issues with your refrigerator. Unfortunately, once a unit is transported out of the United States the manufacturer’s warranty is voided, and we can no longer request service for you.In addition we have attached the return policy and delivery policy previously that clearly states the following: "Once the unit is brought out of the continental United States, the manufacturer warranty is voided. " I apologize for the inconvenience. Have a pleasant day

Thank you for shopping at AJ Madison.   We apologize for any inconvenience that this situation may have caused you.   Please understand when a package comes back for credit or exchange, the manufacturer charges a restocking fee as the unit is returned back to the manufacture. We are sorry...

but we do not have control over this charge.   When a customer places an order, they receive an email confirmation with our return policy clearly stated, so they are aware of this policy when placing their order. On the same order confirmation email we provide “General Purchasing Tips” to assist the customer, to avoid issues of incorrect measurements. (see attached) -Measure the area where the product will be located and ensure there is enough clearance on all sides height, width and depth. -Measure all doorways to insure the product you ordered will be able to fit inside your home. Our terms and conditions and our return policy are also posted on our web site from which you ordered from. (see attached) When the customer places an order on our website they were presented with a “Verify Your Order” page where they must acknowledge and agree to our terms and conditions before submitting their order which list the 30% restocking fee in both the terms and conditions page as well as the return policy page. (see attached)   Once again, we apologize for any inconvenience, however we would not be able to refund the restocking fee.

Hi [redacted] , Thank you for placing your order with AJ Madison Previously your conversation between you and the sales rep was sent to you, We have issuing a credit for the fridge less 30% restocking fee. From the conversation when you called in with question on the dishwasher specification...

which the sales rep answered.You then you asked if you can get a contractor discount since you husband is a contractor and he said that he can give you something, you also told him that you have other units in your cart and give him all the model # , at no time did you ask about the specification for the fridge or range . These where unit you were going to purchase over the web and picked out on your own, the order was placed with the sales rep because you asked for the contractor discount. In addition, your husband being a contractor the door entrance and the demission of the fridge should have been measured as they were disclosed on the wed site when you had picked them out and placed them in your cart. The following disclaimer is also sent to the each customer before the order ships: General Purchasing Tips1)Measure the area where the product will be located and ensure there is enough clearance on all sides height, width and depth.2)Measure all doorways to insure the product you ordered will be able to fit inside your home.We apologize for the inconvenience,Again, AJ Madison has issued the credit for the fridge less the 30% restocking fee. Have a pleasant day ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for your email. After reviewing your order we see all issues were resolved and we have made an offer for an extended warranty that we are waiting for a reply on. If you have any other questions please let us know. We are happy that we were able to resolve your issues.  Have a pleasant...

day.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] No pick is scheduled as of today and no refund issued as of 05/**/2015.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Your return policy clearly stipulates that unused merchandise can be returned. We contacted within the permissible window and you are refusing you ccept a return in violation of the contractual agreement. This item requires no installation and thus your response that the item needs to be inspected is irrelevant. I had the right to return the merchandise and you refused those requests.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your email. After looking over your order we see that the unit is already set to be picked up at no charge. If you have any other questions please let our customer service dept know so they can assist you.  Have a pleasant day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

AJ Madison contacted me on July [redacted] telling me they have spoken with the CEO of [redacted], the manufacturer. They advised me to cancel my order because of delays in shipment. I declined because I have already sunk so much of my time and effort in trying to get the unit and canceling would put all that cost on me, when the fair outcome is AJ Madison should be incuring that cost due to errors on their behalf. The customer service agent then told me to hold on the line. The call was then terminated by AJ Madison.  A week later I get the message from AJ Madison via Revdex.com. I just called the manufacturer [redacted] who told me there is no order from AJ Madison under my name. Again, AJ Madison has taken money out of my account and is not delivering what they have promised. I have been patient in the heat of the summer, which is about to finish, and I am still without the good. AJ Madison claims they have placed the order and the error is on manufacturer who is not shipping, whereas the manufacturer is claiming there is no such order and in the meantime AJ Madison has withdrawn the funds from my account. Yes, I am refusing refund because I have sunk so much time and effort to research and find the merchant and accepting a refund surmounts to me, not AJ Madison, bearing all the opportunity costs (in both time and money). It is highly unprofessional of AJ Madison to be conducting its business in this manner and I continue to demand the obligation it has entered in the transaction, which is delivery of the unit in an expedited manner, at its costs.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning Adam,We have looked into this matter for you and listened to the sales calls. The model numbers of the units you originally had in your home were provided by the customer. Howard did mention the measurements of the sleeve seemed incorrect. Your wife assured that she had the model...

numbers of the units that were being replaced. The model number you originally had is Model# [redacted]. This unit is discontinued and the replacement model is Model# [redacted] which you received. These models are exactly the same in measurement. Unfortunately, there will be a restocking fee to return the unit. Out of customer satisfaction, we have offered to lower the restocking fee to 15% whether a replacement is made or not. Have a pleasant day

Thank you for your email. We are sorry to hear that you you are having issues with your laundry center and the Friedrich Mini Split System.AJ Madison is a dealer for the manufacture. All the units we sell come with a manufactures warranty. If you would like to contact our customer...

service we can assist you in setting up service or you can contact the manufactures directly for service. The Laundry center, if placed in a residential setting, is covered for one full year for service/labor/parts and replacement if necessary. The Friedrich Mini Split System is covered for parts with the manufacture and service should be covered under your authorized HVAC licensed installer. All warranty information is located on our website directly from the manufacture available to view at anytime.  If you need assistance with service please contact our customer service team so they can assist you.  Have a pleasant day.

We are sorry we were not able to assist you. We do not provide an area on the website to ship to 2 different address in the same order. Only one address box is provided and the only option available. Have a pleasant day