Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The business stated they would reach out to meNo one reached out to meI attempted to contact the store on 10/13/@ 5:pm and the assistant manager refused to help meShe was extremely rude then hung up on me
Regards,
*** ***
A representative from the Loyalty Support Team at Dunkin' Brands spoke with this guest on 1/28/regarding this case. Representative was able to assist guest and answer guest's questions
Dunkin' Brands Guest Support Team has updated the case and notified the appropriate franchisee of the guest's responseWe have requested that the franchisee follow up with the guest directly in regards to this issue
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have yet to be contacted by the Dunkin's brandPlease re open the caseI have given them ample time to respond
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
A representative of Dunkin' Brands' Loyalty Support Team has been in communications with guest with regards to this case. The representative has been working with the guest to assist with answering all her questions and addressing her concerns
This store, as the majority of our stores are, is independently owned and operated by an individual franchise owner. The franchise team at this location has spoken to guest a multiple times regarding the guest's complaint and concerns. The franchise team is the team that handles
the guest's complaints or concerned as the store is independently owned. The franchise owner of this location has been made aware, via e-mail on 5/10, that the guest has sent this message to the Revdex.com
Dunkin' Brands Loyalty Support Team in in the process of looking into this case. Additional information was needed from the guest. This has been brought to the attention of one of the team's supervisors, who will be assisting with this case and coming to a resolution
Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I have yet heard any responseI do not want this case closed as there is no resolution
Regards,
*** ***
The Guest Support Team at Dunkin' Brands has sent the guest's message to the franchise owner of this location, via e-mail on 6/12/2015. We have made the individual franchise owner aware that the guest was not satisfied with his/her's response to original complaint. We have requested that the franchise owner reach out to the guest directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The franchise owner did email meHowever they are still not offering to correct problems - only refund me for the error and made excuses about their advertising and increases in wage costsI do not believe there is anything else that can be done but I do not want this complaint to be listed as resolvedThey are not advertising properly and while they are making me whole - they are still advertising what they wantI think this complaint needs to be a negative mark on their status so future customers can see that they need to be critical of deals and offers made by Dunkin Donuts because they may not honor them and they will not tell you unless you question them
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I would like Free beverages put on my phone from the seventh open until November And they need to do also train their staff a little bit better too when someone puts a gives them a coupon that is not from this dateThat they need to at least try to except it or get a managerIf you have any questions *** *** call *** thank you Regards,
*** ***
This was sent to the Loyalty Support Team at Dunkin' Brands. A representative from that team will be contacting guest in order to assist with this concern
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
THE BUSINESS HAS NOT RECTIFIED THE COMPLAINTTHE MANAGER CALLED ME A *** ALONG WITH SOME OTHER CHOICE WORDS I CHOOSE NOT AT THIS TIME TO REPEATHOW IS THIS ACCEPTABLE IN A PUBLIC BUSINESSTHIS INDIVIDUAL *** SHOULD AND MUST BE FIREDI WAS HUMILATED BY THIS EMPLOYEE.
Regards,
* ***
An e-mail was sent to the guest from the Guest Support Team of Dunkin' Brands with the information regarding the DD Perks Program and the Free Beverage Coupons. points were added to guest's DD Perks Account, which will give the guest two Free Beverages on Dunkin' Brands
A supervisor from the Dunkin' Brands Loyalty Support team contacted the guest via telephone on 10/30/The supervisor was able to speak with the guest directly to address the issue
Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Dunkin' Brands claimed they would assign a representative to reach out to me, but it didn't happen.No one has ever contacted me yetNo emailNo phoneNo case numberZero action.Either they are very slow, or they are simply ignoring the customer and the request from Revdex.com
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The business stated they would reach out to meNo one reached out to meI attempted to contact the store on 10/13/@ 5:pm and the assistant manager refused to help meShe was extremely rude then hung up on me
Regards,
*** ***
A representative from the Loyalty Support Team at Dunkin' Brands spoke with this guest on 1/28/regarding this case. Representative was able to assist guest and answer guest's questions
Dunkin' Brands Guest Support Team has updated the case and notified the appropriate franchisee of the guest's responseWe have requested that the franchisee follow up with the guest directly in regards to this issue
A representative from Dunkin' Brands Loyalty Support Team has spoken with guest on 4/13/regarding the guest's concerns
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have yet to be contacted by the Dunkin's brandPlease re open the caseI have given them ample time to respond
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
A representative of Dunkin' Brands' Loyalty Support Team has been in communications with guest with regards to this case. The representative has been working with the guest to assist with answering all her questions and addressing her concerns
This store, as the majority of our stores are, is independently owned and operated by an individual franchise owner. The franchise team at this location has spoken to guest a multiple times regarding the guest's complaint and concerns. The franchise team is the team that handles
the guest's complaints or concerned as the store is independently owned. The franchise owner of this location has been made aware, via e-mail on 5/10, that the guest has sent this message to the Revdex.com
Dunkin' Brands Loyalty Support Team in in the process of looking into this case. Additional information was needed from the guest. This has been brought to the attention of one of the team's supervisors, who will be assisting with this case and coming to a resolution
Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I have yet heard any responseI do not want this case closed as there is no resolution
Regards,
*** ***
The Guest Support Team at Dunkin' Brands has sent the guest's message to the franchise owner of this location, via e-mail on 6/12/2015. We have made the individual franchise owner aware that the guest was not satisfied with his/her's response to original complaint. We have requested that the franchise owner reach out to the guest directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The franchise owner did email meHowever they are still not offering to correct problems - only refund me for the error and made excuses about their advertising and increases in wage costsI do not believe there is anything else that can be done but I do not want this complaint to be listed as resolvedThey are not advertising properly and while they are making me whole - they are still advertising what they wantI think this complaint needs to be a negative mark on their status so future customers can see that they need to be critical of deals and offers made by Dunkin Donuts because they may not honor them and they will not tell you unless you question them
Regards,
*** ***
The guest spoke with a representative of the Dunkin' Brands Loyalty Support Team on 11/15/2016. This complaint has been resolved
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I would like Free beverages put on my phone from the seventh open until November And they need to do also train their staff a little bit better too when someone puts a gives them a coupon that is not from this dateThat they need to at least try to except it or get a managerIf you have any questions *** *** call *** thank you Regards,
*** ***
This was sent to the Loyalty Support Team at Dunkin' Brands. A representative from that team will be contacting guest in order to assist with this concern
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
THE BUSINESS HAS NOT RECTIFIED THE COMPLAINTTHE MANAGER CALLED ME A *** ALONG WITH SOME OTHER CHOICE WORDS I CHOOSE NOT AT THIS TIME TO REPEATHOW IS THIS ACCEPTABLE IN A PUBLIC BUSINESSTHIS INDIVIDUAL *** SHOULD AND MUST BE FIREDI WAS HUMILATED BY THIS EMPLOYEE.
Regards,
* ***
A representative from the Dunkin' Brands Loyalty Support team spoke with the guest on 5/22/The guest's issue has been resolved
An e-mail was sent to the guest from the Guest Support Team of Dunkin' Brands with the information regarding the DD Perks Program and the Free Beverage Coupons. points were added to guest's DD Perks Account, which will give the guest two Free Beverages on Dunkin' Brands
A supervisor from the Dunkin' Brands Loyalty Support team contacted the guest via telephone on 10/30/The supervisor was able to speak with the guest directly to address the issue
Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Dunkin' Brands claimed they would assign a representative to reach out to me, but it didn't happen.No one has ever contacted me yetNo emailNo phoneNo case numberZero action.Either they are very slow, or they are simply ignoring the customer and the request from Revdex.com
Regards,
*** ***