This case was handled by our Loyalty Support teamA representative from the Loyalty Support team contacted the guest by email on 11/20/This case has been resolved
The Dunkin' Brands Guest Support team notified the Dunkin' Brands Loyalty Support team of the guest's issueA representative from the Loyalty Support team called the guest on 6/9/and left a messageThe representative also sent the guest an email requesting additional information
The Dunkin' Brands Loyalty Support Team contacted this guest on 1/8/A voicemail was left for guest,requesting guest contact Dunkin' Brands Loyalty Support Team back, so the issue can be addressed
Revdex.com:
I have reviewed the response submitted by the business
and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my
issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The guest spoke with a representative of the Dunkin' Brands Guest Support team on 12/12/The restaurant is independently owned and operatedThe franchise owner has been notified of the complaintThe guest indicated that they submitted an additional complaint through the Revdex.com with
their friend's contact informationThe case has been updated
A representative from the Loyalty Support Team at Dunkin' Brands spoke with the guest directly on Friday 6/19/2015. Guest was assisted with DD Perks Account as well as given a Dunkin' Donuts Gift Card. Guest Support and Loyalty Support of Dunkin' Brands consider this case to be closed
The Guest Support Team of Dunkin' Brands has contacted the guest via e-mail on 1/26/2016, requesting additional information from him regarding this case. The restaurants are independently owned and operated businesses. Once Guest Support receives the location of this
Dunkin' Donuts, we will then notify the individual franchise owner of the guest's experience. At that time we will be requesting that the Franchise Owner/Representative personally reach out to the guest regarding his experience
Dunkin' Brands Loyalty Support team contacted the guest by phone on 10/03/The representative from the Loyalty Support team left a voicemail for the guest and requested that the guest call back
Guest originally contacted Dunkin' Brands Guest Support Team on 11/14/The restaurants are independently owned and operatedCase was escalated to the franchisee and Guest Support requested that the franchisee contact the guest in regards to this complaintGuest Support Supervisor spoke to this
guest on 11/21/The supervisor updated the guest's complaint with the franchisee
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns
in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy
or resolve my issues and/or concerns in reference to complaint # ***
I called the phone number in the voice message, ***, three times and every time it went to voice mail. I can be contacted via email anytime at: *** if availability is an issue
Regards,
*** ***
The Dunkin' Brands Loyalty Support Team has spoken with the guest on multiple occasionsThis complaint has been resolvedThere is nothing further that the Dunkin' Brands Loyalty Support Team can do in regards to this complaint
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
What I would like to hear is that better training is put in place to educate store managers that this is as far as I know, an illegal activity You can not advertise a promotional price and not abide If the manager had been trained and informed of this information and given the tools to act accordingly (ie: ring in a miscellaneous charge of the advertised price when the online system was down) then this would not be an issue.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to
complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** **
This case has been brought to the attention of a Supervisor on the Loyalty Support Team. I have requested that the Supervisor review and reach out to guest directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
Revdex.com:
I spoke to a representative from their customer care office and the dispute was resolved to my satisfaction Please close it Thank you
Regards,
*** ***
This case was handled by our Loyalty Support teamA representative from the Loyalty Support team contacted the guest by email on 11/20/This case has been resolved
The Dunkin' Brands Guest Support team followed up with this guest on 3/7/by email and was able to resolve the issue
The Dunkin' Brands Guest Support team notified the Dunkin' Brands Loyalty Support team of the guest's issueA representative from the Loyalty Support team called the guest on 6/9/and left a messageThe representative also sent the guest an email requesting additional information
The Dunkin' Brands Loyalty Support Team contacted this guest on 1/8/A voicemail was left for guest,requesting guest contact Dunkin' Brands Loyalty Support Team back, so the issue can be addressed
Revdex.com:
I have reviewed the response submitted by the business
and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my
issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The guest spoke with a representative of the Dunkin' Brands Guest Support team on 12/12/The restaurant is independently owned and operatedThe franchise owner has been notified of the complaintThe guest indicated that they submitted an additional complaint through the Revdex.com with
their friend's contact informationThe case has been updated
A representative from the Loyalty Support Team at Dunkin' Brands spoke with the guest directly on Friday 6/19/2015. Guest was assisted with DD Perks Account as well as given a Dunkin' Donuts Gift Card. Guest Support and Loyalty Support of Dunkin' Brands consider this case to be closed
A representative from the Dunkin' Brands Loyalty Support team spoke with the guest via phone on 08/09/The case was resolved at that time
The Guest Support Team of Dunkin' Brands has contacted the guest via e-mail on 1/26/2016, requesting additional information from him regarding this case. The restaurants are independently owned and operated businesses. Once Guest Support receives the location of this
Dunkin' Donuts, we will then notify the individual franchise owner of the guest's experience. At that time we will be requesting that the Franchise Owner/Representative personally reach out to the guest regarding his experience
Dunkin' Brands Loyalty Support team contacted the guest by phone on 10/03/The representative from the Loyalty Support team left a voicemail for the guest and requested that the guest call back
Guest originally contacted Dunkin' Brands Guest Support Team on 11/14/The restaurants are independently owned and operatedCase was escalated to the franchisee and Guest Support requested that the franchisee contact the guest in regards to this complaintGuest Support Supervisor spoke to this
guest on 11/21/The supervisor updated the guest's complaint with the franchisee
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns
in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy
or resolve my issues and/or concerns in reference to complaint # ***
I called the phone number in the voice message, ***, three times and every time it went to voice mail. I can be contacted via email anytime at: *** if availability is an issue
Regards,
*** ***
The Dunkin' Brands Loyalty Support Team has spoken with the guest on multiple occasionsThis complaint has been resolvedThere is nothing further that the Dunkin' Brands Loyalty Support Team can do in regards to this complaint
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
What I would like to hear is that better training is put in place to educate store managers that this is as far as I know, an illegal activity You can not advertise a promotional price and not abide If the manager had been trained and informed of this information and given the tools to act accordingly (ie: ring in a miscellaneous charge of the advertised price when the online system was down) then this would not be an issue.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to
complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** **
This case has been brought to the attention of a Supervisor on the Loyalty Support Team. I have requested that the Supervisor review and reach out to guest directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
Revdex.com:
I spoke to a representative from their customer care office and the dispute was resolved to my satisfaction Please close it Thank you
Regards,
*** ***