The Baskin Robbins restaurants are independently owned and operated by individual franchise owners. The Guest Support Team at Dunkin' Brands has informed the Franchise Owner, of this location, that this guest is not satisfied with the response that the guest received from the Franchise Owner/Franchise Representative. The Guest Support Team has requested via e-mail on 6/19/2015, that the Franchise Owner/ Franchise Representative reach out to the guest again
Revdex.com:
I have reviewed
the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I received a voicemail from *** on Wednesday requesting that I call back the preferred complaint phone number (she also sent a email with the same detail)I ended up in a similar holding pattern where for the third time I was waiting for over minutes to speak with a representative (could not get through to speak with anyone) She also asked that I respond with a time in which I could be reached I indicated 8-9:30am but never received a call from her
Regards,
*** ***
To Whom It May Concern:The restaurants are independently owned an operated business. The Dunkin' Brands Guest Support has notified this franchise owner of this location, via e-mail on 4/15/2015, that the guest has contacted the Revdex.com. We have requested that the franchise owner contact the guest
This information was sent to a representative of Dunkin' Brands Loyalty Support Team. We have requested that a representative from the Loyalty Support Team reach out to guest with the regards to this
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[refunded $as a "courtesy", but the balance of $was never refunded. ]
Regards,
*** ***
The Dunkin' Brands Guest Support Team has updated the case and requested that a Senior Coordinator from the Loyalty Support Team reach out to the guest personally in order to assist
The Dunkin' Brands Guest Support team contacted this guest by email and phone on 1/18/Guest Support representative updated this guest's case with her additional concernsAll of our restaurants are independently owned and operatedThe Guest Support representative alerted the franchise owner to
the guest's concerns
The Dunkin' Brands Guest Support team has notified the franchise owner of this location of this complaintThis restaurant is independently owned and operatedThe Guest Support team has requested that the franchise owner reach out to the guest directly to address this issue
Dunkin’ Brands Guest Support contacted the gueston 4/24/ via emailThe restaurants are independently owned and operated businessesWe have asked the guest for the location she visited so we can notify the franchise owner of the locationand request they contact the guest directly
Dunkin' Brands Guest Support Team has sent this guest an e-mail on 5/21/requesting additional information. Dunkin' Donuts are independently owned and operated franchise restaurants. Once the guest responds with a location we will then request that the franchise owner reach out to
the guest regarding this concern
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my
issues and/or concerns in reference to complaint # ***
I have already tried multiple times to contact the merchant by phone and their employee deliberately chose not to help me. They failed to send the gift *** as advertised. They failed to help me after several calls. I will only accept a full refund to close this complaint. I did not receive the gift card. I provided the order number which is the only information the merchant provided. I did not use the gift card. The merchant failed to provide the advertised service and the after sale support. When I get my money back, I will agree to close this complaint.Thank you for your assistance,*** ***
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Thanks for respondingDid you read my original complaint? I am delighted to hear that you would like to send a gift card, but that does not answer my questionsI would like to know how my card was charged twice on separate days? I would also like to know how to you plan on restoring the funds in addition to providing a gift card for the inconvenience.
Regards,
*** ***
I have reviewed the response submitted by the business
and have determined that the response does satisfy my issues and/or concerns in reference to complaint #1***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:Dunkin brands has sent me an email that they would reach out & did make a phone call while was out, I
returned the call & the person said *** was out to lunch & would return my call within one hour. I waited by my phone for hours; however, never received a call back. CEO *** *** is failing to manage his company properly. Per the complaint My $has not been credited back to my *** account. I still can not log in to my ddperks account; In fact Dunkin brands has failed to do anything to access the scam. I think my only solution is social media to find how widespread this fraud is and maybe a class action could resolve this scam.
Regards,
*** ***
Guest spoke to a Loyalty Support representative and supervisor regarding this case on 11/27/Representative addressed guest's concerns on 11//27/Loyalty Support Supervisor contacted guest on 11/28/2017 and left a voicemail, as a follto address any further concerns with this
guest
Revdex.com:
I have reviewed the response submitted by
the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The response says that Dunkin Brands will contact meThis has not happened and based on their most recent record of customer support I am concerned that a call back will not happenI submitted an additional inquiry to their email form online and have not gotten a response from that eitherThe customer support phone lines have wait times that are too longI have major concerns that their customer support or customer loyalty teams are on top of things and regard this matter with the same regard of urgency and seriousness as I doIn addition, I do not see customer satisfaction as a high priority at allIf it were,this issue would be resolved by now and I would not continue to have to use my valuable time in pursuit of this issue.Thanks,*** *** *** ***
Regards,
*** ***
The Dunkin' Brands Loyalty Support Team contacted this guest by phone on 1/9/The Loyalty Support representative was able to speak to the guest and have the issue addressed
Our Loyalty Support team handles issues with our DD Perks and mobile applicationThis information has been sent to that team and a representative will be reaching out to the guest today
A supervisor from the Dunkin' Brands Loyalty Support team contacted the guest via telephone on 10/26/and 10/30/The supervisor left voicemails for the guest and provided a direct line for the guest to call back
Dunkin' Brands Guest Support Team received a message from the Franchise Representative notifying us that they had spoken to this guest regarding this case. This store is independently owned and operated by an individual franchise owner. Guest Support has made the Franchise Owner aware of the guest's additional feedback regarding this case
The Baskin Robbins restaurants are independently owned and operated by individual franchise owners. The Guest Support Team at Dunkin' Brands has informed the Franchise Owner, of this location, that this guest is not satisfied with the response that the guest received from the Franchise Owner/Franchise Representative. The Guest Support Team has requested via e-mail on 6/19/2015, that the Franchise Owner/ Franchise Representative reach out to the guest again
Revdex.com:
I have reviewed
the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I received a voicemail from *** on Wednesday requesting that I call back the preferred complaint phone number (she also sent a email with the same detail)I ended up in a similar holding pattern where for the third time I was waiting for over minutes to speak with a representative (could not get through to speak with anyone) She also asked that I respond with a time in which I could be reached I indicated 8-9:30am but never received a call from her
Regards,
*** ***
To Whom It May Concern:The restaurants are independently owned an operated business. The Dunkin' Brands Guest Support has notified this franchise owner of this location, via e-mail on 4/15/2015, that the guest has contacted the Revdex.com. We have requested that the franchise owner contact the guest
This information was sent to a representative of Dunkin' Brands Loyalty Support Team. We have requested that a representative from the Loyalty Support Team reach out to guest with the regards to this
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[refunded $as a "courtesy", but the balance of $was never refunded. ]
Regards,
*** ***
The Dunkin' Brands Guest Support Team has updated the case and requested that a Senior Coordinator from the Loyalty Support Team reach out to the guest personally in order to assist
The Dunkin' Brands Guest Support team contacted this guest by email and phone on 1/18/Guest Support representative updated this guest's case with her additional concernsAll of our restaurants are independently owned and operatedThe Guest Support representative alerted the franchise owner to
the guest's concerns
The Dunkin' Brands Guest Support team has notified the franchise owner of this location of this complaintThis restaurant is independently owned and operatedThe Guest Support team has requested that the franchise owner reach out to the guest directly to address this issue
Dunkin’ Brands Guest Support contacted the gueston 4/24/ via emailThe restaurants are independently owned and operated businessesWe have asked the guest for the location she visited so we can notify the franchise owner of the locationand request they contact the guest directly
Dunkin' Brands Guest Support Team has sent this guest an e-mail on 5/21/requesting additional information. Dunkin' Donuts are independently owned and operated franchise restaurants. Once the guest responds with a location we will then request that the franchise owner reach out to
the guest regarding this concern
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my
issues and/or concerns in reference to complaint # ***
I have already tried multiple times to contact the merchant by phone and their employee deliberately chose not to help me. They failed to send the gift *** as advertised. They failed to help me after several calls. I will only accept a full refund to close this complaint. I did not receive the gift card. I provided the order number which is the only information the merchant provided. I did not use the gift card. The merchant failed to provide the advertised service and the after sale support. When I get my money back, I will agree to close this complaint.Thank you for your assistance,*** ***
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Thanks for respondingDid you read my original complaint? I am delighted to hear that you would like to send a gift card, but that does not answer my questionsI would like to know how my card was charged twice on separate days? I would also like to know how to you plan on restoring the funds in addition to providing a gift card for the inconvenience.
Regards,
*** ***
I have reviewed the response submitted by the business
and have determined that the response does satisfy my issues and/or concerns in reference to complaint #1***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:Dunkin brands has sent me an email that they would reach out & did make a phone call while was out, I
returned the call & the person said *** was out to lunch & would return my call within one hour. I waited by my phone for hours; however, never received a call back. CEO *** *** is failing to manage his company properly. Per the complaint My $has not been credited back to my *** account. I still can not log in to my ddperks account; In fact Dunkin brands has failed to do anything to access the scam. I think my only solution is social media to find how widespread this fraud is and maybe a class action could resolve this scam.
Regards,
*** ***
Guest spoke to a Loyalty Support representative and supervisor regarding this case on 11/27/Representative addressed guest's concerns on 11//27/Loyalty Support Supervisor contacted guest on 11/28/2017 and left a voicemail, as a follto address any further concerns with this
guest
Revdex.com:
I have reviewed the response submitted by
the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The response says that Dunkin Brands will contact meThis has not happened and based on their most recent record of customer support I am concerned that a call back will not happenI submitted an additional inquiry to their email form online and have not gotten a response from that eitherThe customer support phone lines have wait times that are too longI have major concerns that their customer support or customer loyalty teams are on top of things and regard this matter with the same regard of urgency and seriousness as I doIn addition, I do not see customer satisfaction as a high priority at allIf it were,this issue would be resolved by now and I would not continue to have to use my valuable time in pursuit of this issue.Thanks,*** *** *** ***
Regards,
*** ***
The Dunkin' Brands Loyalty Support Team contacted this guest by phone on 1/9/The Loyalty Support representative was able to speak to the guest and have the issue addressed
Our Loyalty Support team handles issues with our DD Perks and mobile applicationThis information has been sent to that team and a representative will be reaching out to the guest today
A supervisor from the Dunkin' Brands Loyalty Support team contacted the guest via telephone on 10/26/and 10/30/The supervisor left voicemails for the guest and provided a direct line for the guest to call back
Dunkin' Brands Guest Support Team received a message from the Franchise Representative notifying us that they had spoken to this guest regarding this case. This store is independently owned and operated by an individual franchise owner. Guest Support has made the Franchise Owner aware of the guest's additional feedback regarding this case