Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
they are flat out lying, they need to be held accountablePlease stop allowing them to answer this way as they are lying constantlyThey need to contact me and tell me what they are going to do about me finding a finger nail in my drink, they need to credit me for the drink I could not drink after finding a persons fingernail in it and they need to apologize and advise corrective actions going forward to ensure this does not happen againThis is NOT resolved and if they come back with that again, I will be very upsetIf they come back saying this is resolved it is not and I need Revdex.com to get more involved
Regards,
*** ***
The Dunkin' Brands Guest Support Team has notified the Dunkin' Brands Loyalty Support Team of this complaintThe Guest Support Team requested that a representative from Loyalty Support reach out to the guest personally to address this matter
Supervisor from Dunkin' Brands Loyalty Support team spoke to guest via telephone on 11/15/Supervisor addressed the guest's complaintThe guest states she is not willing to discuss this further over the phone to address additional concernsLoyalty Support Supervisor did contact guest via telephone on 12/4/and left a voicemail for this guestThere is nothing further we can do for this guest at this time
This guest has contacted Dunkin' Brands via phone on 1/6. At that time the Guest Support Representative advised this guest that the store is independently owned and operated. The guest's complaint was sent to the franchise owner on 1/requesting that either the franchise
owner/representative reach out to the guest directly. We will be following up with the franchise owner advise him/her of the guest's complaint with the Revdex.com, again requesting that the franchise owner/representative reach out to the guest directly
The Loyalty Support Team at Dunkin' Brands handles any questions, concerns, and assistance that a guest may need regarding the DD Perks Account and their DD Perks Mobil App. The appropriate team members have been made aware that this guest is in need of assistance. They will be reaching
out to the guest via phone call today 6/19/in order to assist the guest
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
The business owner contacted me todayHe was suppose to send me something in writing about a possible agreement. HE DIDN'T/HASN'T. I DON'T think he has my e-mail addressIt's ok with me......YOU HAVE MY premission to give it to him. ALSO.....my mailing address is fine to give it to himI'd rather YOU send it to himIt would be MORE professional and business like to do that. William Taylor
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The stores are independently owned and operate by individual Franchise Owners. The Guest Support Team at Dunkin' Brands has taken this information and sent it directly to the franchise owner, via e-mail on 4/13/2016. Guest Support has requested that either the Franchise Owner or a
Representative from his/her team reach out to the guest directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I received an email around noon on Friday, 3/11, asking for yet another date and time in which *** can call She did not call my phone any time prior to her email I asked her to escalate to her management team Also, knowing that I can be reached between 8-9:30am, she should have attempted more than once to call On average, I have waited over minutes to speak with a representative I am very concerned that Dunkin has a lax security policy and cares very little about the breach on my account I am still out funds and rewards
Regards,
*** ***
The Dunkin' Brands Guest Support Team contacted this guest by phone on 1/8/All of the restaurants are independently owned and operatedGuest Support Representative addressed the issue with the guest and will notify the appropriate teams
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns
in reference to complaint # ***[I did speak to *** in the loyalty department and the issue was I was missing a free drink and for enrolling in DD. There was also a charge on my gift card that I did not make. When I spoke to the loyalty department, they did refund me for the charge that I did not make; however, I was told that promotion was not honored, as my email was never registered; which I did have it registered, as I have emails to this email address and that I was not eligible, as I was already a member; however, when I reread the terms and conditions, it does not state anything about having another account enrolled in the program and being only eligible for one reward. ThusI feel I am still missing the free drink and 5.00.
Regards,
*** ***
The Dunkin' Brands Guest Support Team has updated the Dunkin' Brands Loyalty Support Team in regards to this complaintThe Guest Support Team has requested that a supervisor from The Loyalty Support Team reach out to the guest directly
The Dunkin' Brands Guest Support Team notified the Dunkin' Brands Loyalty Support Team of the complaintThe guest spoke with the Loyalty Support Team on 11/7/
Dunkin' Brands Loyalty Support Team has reached out to the guest leaving her a voice mail on 3/3/regarding this case. The message was left including the direct desk phone number to one of the team's supervisors. Team member informed guest in message that they will be sending her a
refund check that she can expect to receive within 6-weeks
A member of our Loyalty Support team spoke with this guest on 7/13/about this issueThis was an issue with phishingThe balances of his current DD cards were transferred to a new cardHe was also adjusted $as a courtesyWe processed a deletion of his accountWhen the guest gets the new card in the mail he will create a new account with a new email
This guest has been communicating, via e-mail, with a representative of Dunkin' Brands Loyalty Support Team with regards to his Perks Account. The Loyalty Support Team has requested that the guest contact them in order for them to assist the guest. I will be sending this additional
information to a member of the Loyalty Support Team and request that they reach out to this guest in order to assist with this
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have found the email in Junk folderI find that the business is requesting too much of my personal financial information: * Your name, as listed on the credit card used * The credit card type (***, ***, etc.) and last four digits of the credit card -if you are using *** ***, please include the DAN (Device Account Number)To find the DAN, on your iOs device open your Wallet app>select the card you paid with>tap "i" at the bottom>scroll to the bottom of the "info" page and look for the "DAN" field * The date and amount of each transaction * The card number of the DD Card that you reloaded this information is way too sensitive to be send over regular emailAfter waiting for quite a long time I contacted my bank and stopped the transaction which I think was better and more financially reasonable thing to do. I am not seeking any freebies here or giftcards or other lavish extras. I spend hrs on the phone with them the day it happened only to get transferred to the voicemail that was never returned, their email is getting directly to junk folder on *** etc I personally think that DD has the worst customer service. Revdex.com may close this complaint but there are way too many people out there that are in the same situation as I amRegards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
they are flat out lying, they need to be held accountablePlease stop allowing them to answer this way as they are lying constantlyThey need to contact me and tell me what they are going to do about me finding a finger nail in my drink, they need to credit me for the drink I could not drink after finding a persons fingernail in it and they need to apologize and advise corrective actions going forward to ensure this does not happen againThis is NOT resolved and if they come back with that again, I will be very upsetIf they come back saying this is resolved it is not and I need Revdex.com to get more involved
Regards,
*** ***
The Dunkin' Brands Guest Support Team has notified the Dunkin' Brands Loyalty Support Team of this complaintThe Guest Support Team requested that a representative from Loyalty Support reach out to the guest personally to address this matter
Supervisor from Dunkin' Brands Loyalty Support team spoke to guest via telephone on 11/15/Supervisor addressed the guest's complaintThe guest states she is not willing to discuss this further over the phone to address additional concernsLoyalty Support Supervisor did contact guest via telephone on 12/4/and left a voicemail for this guestThere is nothing further we can do for this guest at this time
This guest has contacted Dunkin' Brands via phone on 1/6. At that time the Guest Support Representative advised this guest that the store is independently owned and operated. The guest's complaint was sent to the franchise owner on 1/requesting that either the franchise
owner/representative reach out to the guest directly. We will be following up with the franchise owner advise him/her of the guest's complaint with the Revdex.com, again requesting that the franchise owner/representative reach out to the guest directly
The Loyalty Support Team at Dunkin' Brands handles any questions, concerns, and assistance that a guest may need regarding the DD Perks Account and their DD Perks Mobil App. The appropriate team members have been made aware that this guest is in need of assistance. They will be reaching
out to the guest via phone call today 6/19/in order to assist the guest
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
The business owner contacted me todayHe was suppose to send me something in writing about a possible agreement. HE DIDN'T/HASN'T. I DON'T think he has my e-mail addressIt's ok with me......YOU HAVE MY premission to give it to him. ALSO.....my mailing address is fine to give it to himI'd rather YOU send it to himIt would be MORE professional and business like to do that. William Taylor
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The stores are independently owned and operate by individual Franchise Owners. The Guest Support Team at Dunkin' Brands has taken this information and sent it directly to the franchise owner, via e-mail on 4/13/2016. Guest Support has requested that either the Franchise Owner or a
Representative from his/her team reach out to the guest directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I received an email around noon on Friday, 3/11, asking for yet another date and time in which *** can call She did not call my phone any time prior to her email I asked her to escalate to her management team Also, knowing that I can be reached between 8-9:30am, she should have attempted more than once to call On average, I have waited over minutes to speak with a representative I am very concerned that Dunkin has a lax security policy and cares very little about the breach on my account I am still out funds and rewards
Regards,
*** ***
The Dunkin' Brands Guest Support Team contacted this guest by phone on 1/8/All of the restaurants are independently owned and operatedGuest Support Representative addressed the issue with the guest and will notify the appropriate teams
Dunkin' Brands Loyalty Support Team has been made aware of guest's complaint. The team will be reaching out to guest directly regarding this case
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns
in reference to complaint # ***[I did speak to *** in the loyalty department and the issue was I was missing a free drink and for enrolling in DD. There was also a charge on my gift card that I did not make. When I spoke to the loyalty department, they did refund me for the charge that I did not make; however, I was told that promotion was not honored, as my email was never registered; which I did have it registered, as I have emails to this email address and that I was not eligible, as I was already a member; however, when I reread the terms and conditions, it does not state anything about having another account enrolled in the program and being only eligible for one reward. ThusI feel I am still missing the free drink and 5.00.
Regards,
*** ***
The Dunkin' Brands Guest Support Team has updated the Dunkin' Brands Loyalty Support Team in regards to this complaintThe Guest Support Team has requested that a supervisor from The Loyalty Support Team reach out to the guest directly
The Dunkin' Brands Guest Support Team notified the Dunkin' Brands Loyalty Support Team of the complaintThe guest spoke with the Loyalty Support Team on 11/7/
Dunkin' Brands Loyalty Support Team has reached out to the guest leaving her a voice mail on 3/3/regarding this case. The message was left including the direct desk phone number to one of the team's supervisors. Team member informed guest in message that they will be sending her a
refund check that she can expect to receive within 6-weeks
A member of our Loyalty Support team spoke with this guest on 7/13/about this issueThis was an issue with phishingThe balances of his current DD cards were transferred to a new cardHe was also adjusted $as a courtesyWe processed a deletion of his accountWhen the guest gets the new card in the mail he will create a new account with a new email
This guest has been communicating, via e-mail, with a representative of Dunkin' Brands Loyalty Support Team with regards to his Perks Account. The Loyalty Support Team has requested that the guest contact them in order for them to assist the guest. I will be sending this additional
information to a member of the Loyalty Support Team and request that they reach out to this guest in order to assist with this
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have found the email in Junk folderI find that the business is requesting too much of my personal financial information: * Your name, as listed on the credit card used * The credit card type (***, ***, etc.) and last four digits of the credit card -if you are using *** ***, please include the DAN (Device Account Number)To find the DAN, on your iOs device open your Wallet app>select the card you paid with>tap "i" at the bottom>scroll to the bottom of the "info" page and look for the "DAN" field * The date and amount of each transaction * The card number of the DD Card that you reloaded this information is way too sensitive to be send over regular emailAfter waiting for quite a long time I contacted my bank and stopped the transaction which I think was better and more financially reasonable thing to do. I am not seeking any freebies here or giftcards or other lavish extras. I spend hrs on the phone with them the day it happened only to get transferred to the voicemail that was never returned, their email is getting directly to junk folder on *** etc I personally think that DD has the worst customer service. Revdex.com may close this complaint but there are way too many people out there that are in the same situation as I amRegards,
*** ***
The Dunkin' Brands Loyalty Support Team contacted this guest via phone on 1/5/The Loyalty Support representative was able to address guest's concerns