This complaint has been forwarded to the Loyalty Support Team of Dunkin' BrandsThe Dunkin' Brands Guest Support Team has requested that a representative of the Loyalty Support Team reaches out to the guest personally in regards to this issue
The Dunkin' Brands Guest Support team contacted the guest via phone and email on 10/3/requesting additional information in regards to this complaintWhen we hear back from the guest, we will assist with the complaint
RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in
reference to complaint # ***Please add your rejection comments below.
Business failed to contact me
Regards,
*** ***
The Dunkin' Brands Loyalty Support team is working with the guest to resolve this caseThe Dunkin' Brands Guest Support team has updated the Loyalty Support team with the guest's additional feedback
Dunkin Brands' did receive guest's complaint in May regarding this location. At that time a representative of the franchise had contacted the guest. These locations are independently owned and operated by individual franchise owners. I will be making the franchise owner aware
of guest complaint to the Revdex.com requesting that someone again reaches out to guest directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The Dunkin' Brands Guest Support team has updated this case with the Dunkin' Brands Loyalty Support teamA supervisor from the Loyalty Support team called the guest directly on 3/3/2017 and left a messageThe supervisor has also requested that a representative from the Loyalty Support
team follow up with the guest if they do not receive a call back
RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
I am pleased that DD corprep "***" called and left me a message on the morning of at 10:36am. She left me a contact #, a prompt and a case # and stated this would put me on a priority phone line implying that I'd be fastracked to someone to help me deal with the current issue. I followed her instructions once I got the message approximately 11amThe response from the autobot recording once I was on the fast track line was "please hold while your call is transferred" followed by stating "due to the high call volume all representatives are busy please call back later or try our website or emailing us." The phone was then disconnected. I tried this again at 11:15, 11:30, 11:and noon- all with the same result- getting hung up on. I feel this is another smoke and mirror effort to not address my concern and not answer calls or reply to emails. I cannot spend my day calling DD, waiting, and being hung up on. I would appreciate DD making this effort and refunding my money taken from my bank account.
Regards,
*** ***
Dunkin' Brands , Inc& Lion South Investment Group has not made an offer for a resolution such as an amicable gesture to my knowledge.
The enties have distanced themselves from the complaint at hand that remains open to release a settlement of a myriad of issues
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I understand that the Dunkin' branches are franchised and independently ownWhen the franchise owner are negligent and nor responding, who will step up and take appropriate steps to rectify the error.
Regards,
*** ***
A representative from the Dunkin' Brands Loyalty Support team contacted the guest by phone on 10/6/The representative left a voicemail for the guest and requested that the guest call back to address the complaint
The Dunkin' Brands Guest Support team notified a supervisor from the Dunkin' Brands Loyalty Support team of the guest's experienceThe supervisor from the Loyalty Support team has reached out to the guest to resolve this issue directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowWOW WOW. They never called me or responded to me. I had to initiate the call to them TWICE. I left a message and waited a week and had to recall them and when she found out who I was, she started talking in this fake southern drawl. I guess this is the way this business responds to complaints. I guess they do this quite often as they seem to get away with it. They certainly don't need my business that is for sure. I will recommend *** and *** *** to everyone especially in the area where they are at. Very, very poor customer service, Dunkin Donuts and Baskin Robbins. WOW.
Regards,
*** ***
Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I have not been contacted as promised.]
Regards,
*** ***
The Guest Support Team at DBI has contacted the guest via e-mail on 4/28/2015. We requested that he mail us the *** Gift Card in order for us to mail him back a refund in the form of a check
This complaint has been forwarded to the Loyalty Support Team of Dunkin' BrandsThe Dunkin' Brands Guest Support Team has requested that a representative of the Loyalty Support Team reaches out to the guest personally in regards to this issue
The Dunkin' Brands Guest Support team contacted the guest via phone and email on 10/3/requesting additional information in regards to this complaintWhen we hear back from the guest, we will assist with the complaint
RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in
reference to complaint # ***Please add your rejection comments below.
Business failed to contact me
Regards,
*** ***
The Dunkin' Brands Loyalty Support team is working with the guest to resolve this caseThe Dunkin' Brands Guest Support team has updated the Loyalty Support team with the guest's additional feedback
The Loyalty Support Supervisor contacted guest by phone on 3/16/Supervisor is working with guest to resolve the issue
Dunkin Brands' did receive guest's complaint in May regarding this location. At that time a representative of the franchise had contacted the guest. These locations are independently owned and operated by individual franchise owners. I will be making the franchise owner aware
of guest complaint to the Revdex.com requesting that someone again reaches out to guest directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The Dunkin' Brands Guest Support team has updated this case with the Dunkin' Brands Loyalty Support teamA supervisor from the Loyalty Support team called the guest directly on 3/3/2017 and left a messageThe supervisor has also requested that a representative from the Loyalty Support
team follow up with the guest if they do not receive a call back
RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
I am pleased that DD corprep "***" called and left me a message on the morning of at 10:36am. She left me a contact #, a prompt and a case # and stated this would put me on a priority phone line implying that I'd be fastracked to someone to help me deal with the current issue. I followed her instructions once I got the message approximately 11amThe response from the autobot recording once I was on the fast track line was "please hold while your call is transferred" followed by stating "due to the high call volume all representatives are busy please call back later or try our website or emailing us." The phone was then disconnected. I tried this again at 11:15, 11:30, 11:and noon- all with the same result- getting hung up on. I feel this is another smoke and mirror effort to not address my concern and not answer calls or reply to emails. I cannot spend my day calling DD, waiting, and being hung up on. I would appreciate DD making this effort and refunding my money taken from my bank account.
Regards,
*** ***
Dunkin' Brands , Inc& Lion South Investment Group has not made an offer for a resolution such as an amicable gesture to my knowledge.
The enties have distanced themselves from the complaint at hand that remains open to release a settlement of a myriad of issues
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I understand that the Dunkin' branches are franchised and independently ownWhen the franchise owner are negligent and nor responding, who will step up and take appropriate steps to rectify the error.
Regards,
*** ***
A representative from the Dunkin' Brands Loyalty Support team contacted the guest by phone on 10/6/The representative left a voicemail for the guest and requested that the guest call back to address the complaint
The Dunkin' Brands Guest Support team notified a supervisor from the Dunkin' Brands Loyalty Support team of the guest's experienceThe supervisor from the Loyalty Support team has reached out to the guest to resolve this issue directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowWOW WOW. They never called me or responded to me. I had to initiate the call to them TWICE. I left a message and waited a week and had to recall them and when she found out who I was, she started talking in this fake southern drawl. I guess this is the way this business responds to complaints. I guess they do this quite often as they seem to get away with it. They certainly don't need my business that is for sure. I will recommend *** and *** *** to everyone especially in the area where they are at. Very, very poor customer service, Dunkin Donuts and Baskin Robbins. WOW.
Regards,
*** ***
Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
A representative from our Loyalty Support Team will be reaching out to this guest to handle the issue with her beverage reward
Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I have not been contacted as promised.]
Regards,
*** ***
The Guest Support Team at DBI has contacted the guest via e-mail on 4/28/2015. We requested that he mail us the *** Gift Card in order for us to mail him back a refund in the form of a check