To Whom It May Concern:The restaurants are independently owned and operated business. We have notified the franchise owner of the location, via email on 4/14/2015, that this guest has reached out again. This guest had been contact by this franchise this owner in March of
?
The Dunkin' Brands Loyalty Support Team had reached out to this guest on 4/6/via e-mail with regards to this. The guest's comments and or concerns that were sent to the Revdex.com have been forwarded to the Loyalty Support Team on 4/15/2016. A member of the Loyalty
Support Team will be reaching out to the guest directly with regards to this
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ** ***
The Loyalty Support Team of Dunkin' Brands has been notified via e-mail on 10/6/2015, that this guest will like to be removed from the e-mail listing and closing out appropriate account. The appropriate team members will be able to assist guest with this process
A representative from the Loyalty Support Team of Dunkin Brands will be reaching out to guest regarding this case. The representative will be able to assist guest with any questions or concerns regarding this case
Dunkin' Brands Guest Support team received an email from this guest on 10/11/in regards to this complaintGuest Support notified the appropriate teams and requested that they follow up with the guest directly to address thisGuest Support updated the case with this additional information
The Dunkin' Brands Guest Support team has updated the Dunkin' Brands Loyalty Support team will the guest's additional commentsThere is nothing further that we can do in regards to this matterThis case is considered closed
The Dunkin' Brands Loyalty Support team contacted the guest via telephone on 10/23/The representative left a voicemail for the guest and sent the guest an emailThe Loyalty Support team will address the guest's complaint
A representative from the Dunkin' Brands Loyalty Support team contacted the guest via phone on 10/2/The representative left a voicemail and requested that the guest call back with more information
Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I want a full refund back to my credit card along with a written apology by the staff and management for their lack of customer service.
Regards,
*** **
The Dunkin' Brands Guest Support team has updated this caseA supervisor from the Dunkin' Brands Loyalty Support team reached out to the guest directly on 1/9/to address this issue
Revdex.com: Dunkin Brands was emailed my availability for a call and also informed that I work two jobs, I really need this to be handled via email They have demonstrated a pattern of ignoring all my written communicatons, only reaching out if I post an update with the Revdex.com This is extremely poor customer service I hope Dunkin Brands considers reviewing and revising its policies re customer complaints in the future, or at least increases its staff size to help customers in a timely fashion We are approaching two months on this issue Either fix it or tell me you can't abd explain why I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***
RevDex.com:
I have reviewed the response submitted by the business, which they had left a message on my voicemail I placed a returned call at 9:38AM on June 6, which as instructed, I pressed option for priority along with with my case number Despite the fact that I placed a call between 7AM-7PM hours, I received a message saying that their office is closed and they cannot accept my call Again, this is unacceptable and do not see this matter resolved as my card is still reading a zero balance on My Dunkin app
Regards,
*** ***
Our Baskin Robbins restaurants are independently owned and operated franchise businesses. The owner of this Baskin Robbins has been made aware of the guest's concerns/complaints. A representative from the franchise has reached out to guest offering a resolution. The Guest
Support Team of Dunkin' Brands considers this case to be closed
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[The response from the business does not provide any resolution to my inquiry.]
Regards,
*** ***
The Dunkin' Brands Loyalty Support Team contacted this guest by phone on 1/8/The Loyalty Support representative was able to address the issue with the guest
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
To Whom It May Concern:The restaurants are independently owned and operated business. We have notified the franchise owner of the location, via email on 4/14/2015, that this guest has reached out again. This guest had been contact by this franchise this owner in March of
?
The Dunkin' Brands Loyalty Support Team had reached out to this guest on 4/6/via e-mail with regards to this. The guest's comments and or concerns that were sent to the Revdex.com have been forwarded to the Loyalty Support Team on 4/15/2016. A member of the Loyalty
Support Team will be reaching out to the guest directly with regards to this
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ** ***
The Loyalty Support Team of Dunkin' Brands has been notified via e-mail on 10/6/2015, that this guest will like to be removed from the e-mail listing and closing out appropriate account. The appropriate team members will be able to assist guest with this process
A representative from the Loyalty Support Team of Dunkin Brands will be reaching out to guest regarding this case. The representative will be able to assist guest with any questions or concerns regarding this case
Dunkin' Brands Guest Support team received an email from this guest on 10/11/in regards to this complaintGuest Support notified the appropriate teams and requested that they follow up with the guest directly to address thisGuest Support updated the case with this additional information
The Dunkin' Brands Guest Support team has updated the Dunkin' Brands Loyalty Support team will the guest's additional commentsThere is nothing further that we can do in regards to this matterThis case is considered closed
The Dunkin' Brands Loyalty Support team contacted the guest via telephone on 10/23/The representative left a voicemail for the guest and sent the guest an emailThe Loyalty Support team will address the guest's complaint
A representative from the Dunkin' Brands Loyalty Support team contacted the guest via phone on 10/2/The representative left a voicemail and requested that the guest call back with more information
Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I want a full refund back to my credit card along with a written apology by the staff and management for their lack of customer service.
Regards,
*** **
A supervisor from the Dunkin' Brands Loyalty Support team contacted the guest via telephone on 11/8/The guest's issue has been resolved
The Dunkin' Brands Guest Support team has updated this caseA supervisor from the Dunkin' Brands Loyalty Support team reached out to the guest directly on 1/9/to address this issue
Revdex.com: Dunkin Brands was emailed my availability for a call and also informed that I work two jobs, I really need this to be handled via email They have demonstrated a pattern of ignoring all my written communicatons, only reaching out if I post an update with the Revdex.com This is extremely poor customer service I hope Dunkin Brands considers reviewing and revising its policies re customer complaints in the future, or at least increases its staff size to help customers in a timely fashion We are approaching two months on this issue Either fix it or tell me you can't abd explain why I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***
The Dunkin' Brands Guest Support team has updated this case with the appropriate teamsThis case has been resolved
RevDex.com:
I have reviewed the response submitted by the business, which they had left a message on my voicemail I placed a returned call at 9:38AM on June 6, which as instructed, I pressed option for priority along with with my case number Despite the fact that I placed a call between 7AM-7PM hours, I received a message saying that their office is closed and they cannot accept my call Again, this is unacceptable and do not see this matter resolved as my card is still reading a zero balance on My Dunkin app
Regards,
*** ***
Loyalty Support supervisor contacted guest via phone call on 11/21/Supervisor has resolved this case with the guest accordingly
Our Baskin Robbins restaurants are independently owned and operated franchise businesses. The owner of this Baskin Robbins has been made aware of the guest's concerns/complaints. A representative from the franchise has reached out to guest offering a resolution. The Guest
Support Team of Dunkin' Brands considers this case to be closed
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[The response from the business does not provide any resolution to my inquiry.]
Regards,
*** ***
The Dunkin' Brands Loyalty Support Team contacted this guest by phone on 1/8/The Loyalty Support representative was able to address the issue with the guest
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***