The Dunkin' Brands Guest Support Team has notified the Dunkin' Brands Loyalty Support Team of this complaintThe Guest Support Team has requested that a representative from the Loyalty Support Team reaches out to the guest personally in regards to this issue
The Loyalty Support Team at Dunkin' Brands tried to reach this guest by phone on 4/22/in order to receive additional information, but the phone number provided was not in service. In addition to calling the guest the Loyalty Support Team had also sent an e-mail on 4/22/requesting that the guest contact the team directly in order to assist the guest. We will notify the Loyalty Support Team again and let them know that this guest is looking to have this situation addressed
The Dunkin' Brands Guest Support team requested that a representative from the Dunkin' Brands Loyalty Support team contact the guest directly to assist with the issueThe representative called the guest on 6/05/and left a message requesting that the guest call back
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues
and/or concerns in reference to complaint # ***Please add your rejection comments below.
As of this date I still have not heard from anyone from the companyI do not consider this issue resolved
I am still upset and disgusted by Dunkin Donuts total lack of customer serviceThe owner reached out and was very apologetic, which I appreciatedCorporate, on the other hand, was awfulYour reputation has forever been tarnished in my mindI hope that, in the future, you conduct yourself with a semblance of professionalism instead of simply passing the buckEven an apology would help
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I have waited patiently for a responseNo one has given me next steps in regards to the complaint of the franchisee owner does not respondWhere is the accountability?
Regards,
*** ***
refer to ticket # #*** I dont know what to do, I forgot to respond to Revdex.com , Dunkin wont fix the problemits so frustratingI sent my bank ledger to DD showing all the debit charges$did not show up on my DD virtual gift cardit was stolen from me, and they will not aknowledge itPrevious Revdex.com was opened on corporate: I used Dunkin Donuts DD app for *** *** as a consumerPurchased multiple virtual gift cards to participate in a rewards programA total of $was debited from my *** checking account, and never credited to my DD Virtual gift card, I wrote an email and called about my concernsThe outcome from them (which I have in email form in writting) states they cannot help meThey basically stole $and refuse to investigate further, even when my statement was sent to them of proof of debi
$Either credited to my dunking DD app , or a check written to meprevious ticket was for $Since then, I sent $via the app to a virtual gift card for my bf and he was not able to claim itAgain, it came out of my checking account and got nothing for itStolen
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***
Dunkin' Brands Loyalty Support team contacted the guest via phone and email on 11/7/A representative from the Loyalty Support team spoke with the guest on 11/7/The guest's complaint has been addressed
Dunkin' Brands Guest Support Team has forwarded this complaint to the Loyalty Support TeamThe Guest Support Team has requested that a member of the Loyalty Support Team reaches out to the guest in regards to this matter
The Dunkin' Brands Guest Support Team has notified the appropriate teams of the guest's complaintThe Guest Support Team has requested that the franchise owner reach out to the guest to address this issue
This store is an independently owned and operated restaurant. The Guest Support Team of Dunkin' Brands has sent this complaint to the Franchise Owner of this location via e-mail on 12/7/2015. In that message we have requested that the Franchise Owner/Representative from this location
reach out to the guest directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[My account had over $dollars and after a week and a half of me calling you, you decided to call and offer a $refund. I did nothing wrong and you implied I did and STOLE close to $dollars. How is that a resolution?]
Regards,
*** ***
This guest has contacted the Guest Support Team at Dunkin' Brands regarding Baseball Nut Ice Cream. This is a seasonal flavor that is not required to be in every Baskin-Robbins location. All of the stores are independently owned and operated by individual franchise owners. It
is at the discretion of the individual franchise owners which flavors he/she sells in their location, aside from certain flavors that are required. The guest was sent an e-mail from Guest Support on 6/23/informing guest of this information
Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Dunkin has offered absolutely nothing definitive here! They have taken no definitive action (S) Terms such as; "Appropriate teams" and "suggest" are all vague and subjectiveI've spent REAL money with them over the years, and I would like them to take some REAL customer Service action here! i.eDunkin is only "suggesting" that the franchise owner gets in touch with meThey sold the franchise, and I'm certain there are legal and ethical parameters that franchisees have to follow in order to keep their franchisesWhy don't they enforce these thingsThen events like this are far less likely to happenPlease be on the customer's side for once will you?
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Your email has told me absolutely nothing except that it took you over a week to reach out to Dunkin' DonutsSince I can't accept the your response as a solution, I am rejecting it until you actually have some information to relay
Regards,
*** ***
The guest was called and a voicemail was left on 4/21/at 2:pmAn email was also sent on 4/We have not received a reply yet. We have made the appropriate representative aware and will attempt to reach out to the guest again
An e-mail was sent to this guest on 5/6/requesting additional information. Due to the Baskin Robbins stores being independently owned and operated by franchise owners, Guest Support has e-mailed the guest requesting the store location, in order to make the appropriate teams
and owners aware of the guest's concerns
Dunkin' Brands Guest Support Team has sent this guest an email on 6/1/2015. We are looking for additional information from guest, as to which Dunkin' Donuts location she was visiting. The Dunkin' Donuts restaurants are independently owned and operated restaurants. When we get the
additional information from the guest we will then request that the Franchise owner of this location reach out to the guest directly
The Dunkin' Brands Guest Support Team has notified the Dunkin' Brands Loyalty Support Team of this complaintThe Guest Support Team has requested that a representative from the Loyalty Support Team reaches out to the guest personally in regards to this issue
The Loyalty Support Team at Dunkin' Brands tried to reach this guest by phone on 4/22/in order to receive additional information, but the phone number provided was not in service. In addition to calling the guest the Loyalty Support Team had also sent an e-mail on 4/22/requesting that the guest contact the team directly in order to assist the guest. We will notify the Loyalty Support Team again and let them know that this guest is looking to have this situation addressed
The Dunkin' Brands Guest Support team requested that a representative from the Dunkin' Brands Loyalty Support team contact the guest directly to assist with the issueThe representative called the guest on 6/05/and left a message requesting that the guest call back
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues
and/or concerns in reference to complaint # ***Please add your rejection comments below.
As of this date I still have not heard from anyone from the companyI do not consider this issue resolved
I am still upset and disgusted by Dunkin Donuts total lack of customer serviceThe owner reached out and was very apologetic, which I appreciatedCorporate, on the other hand, was awfulYour reputation has forever been tarnished in my mindI hope that, in the future, you conduct yourself with a semblance of professionalism instead of simply passing the buckEven an apology would help
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I have waited patiently for a responseNo one has given me next steps in regards to the complaint of the franchisee owner does not respondWhere is the accountability?
Regards,
*** ***
refer to ticket # #*** I dont know what to do, I forgot to respond to Revdex.com , Dunkin wont fix the problemits so frustratingI sent my bank ledger to DD showing all the debit charges$did not show up on my DD virtual gift cardit was stolen from me, and they will not aknowledge itPrevious Revdex.com was opened on corporate: I used Dunkin Donuts DD app for *** *** as a consumerPurchased multiple virtual gift cards to participate in a rewards programA total of $was debited from my *** checking account, and never credited to my DD Virtual gift card, I wrote an email and called about my concernsThe outcome from them (which I have in email form in writting) states they cannot help meThey basically stole $and refuse to investigate further, even when my statement was sent to them of proof of debi
$Either credited to my dunking DD app , or a check written to meprevious ticket was for $Since then, I sent $via the app to a virtual gift card for my bf and he was not able to claim itAgain, it came out of my checking account and got nothing for itStolen
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***
Dunkin' Brands Loyalty Support team contacted the guest via phone and email on 11/7/A representative from the Loyalty Support team spoke with the guest on 11/7/The guest's complaint has been addressed
Dunkin' Brands Guest Support Team has forwarded this complaint to the Loyalty Support TeamThe Guest Support Team has requested that a member of the Loyalty Support Team reaches out to the guest in regards to this matter
The Dunkin' Brands Guest Support Team has notified the appropriate teams of the guest's complaintThe Guest Support Team has requested that the franchise owner reach out to the guest to address this issue
This store is an independently owned and operated restaurant. The Guest Support Team of Dunkin' Brands has sent this complaint to the Franchise Owner of this location via e-mail on 12/7/2015. In that message we have requested that the Franchise Owner/Representative from this location
reach out to the guest directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[My account had over $dollars and after a week and a half of me calling you, you decided to call and offer a $refund. I did nothing wrong and you implied I did and STOLE close to $dollars. How is that a resolution?]
Regards,
*** ***
This guest has contacted the Guest Support Team at Dunkin' Brands regarding Baseball Nut Ice Cream. This is a seasonal flavor that is not required to be in every Baskin-Robbins location. All of the stores are independently owned and operated by individual franchise owners. It
is at the discretion of the individual franchise owners which flavors he/she sells in their location, aside from certain flavors that are required. The guest was sent an e-mail from Guest Support on 6/23/informing guest of this information
Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Dunkin has offered absolutely nothing definitive here! They have taken no definitive action (S) Terms such as; "Appropriate teams" and "suggest" are all vague and subjectiveI've spent REAL money with them over the years, and I would like them to take some REAL customer Service action here! i.eDunkin is only "suggesting" that the franchise owner gets in touch with meThey sold the franchise, and I'm certain there are legal and ethical parameters that franchisees have to follow in order to keep their franchisesWhy don't they enforce these thingsThen events like this are far less likely to happenPlease be on the customer's side for once will you?
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Your email has told me absolutely nothing except that it took you over a week to reach out to Dunkin' DonutsSince I can't accept the your response as a solution, I am rejecting it until you actually have some information to relay
Regards,
*** ***
The guest was called and a voicemail was left on 4/21/at 2:pmAn email was also sent on 4/We have not received a reply yet. We have made the appropriate representative aware and will attempt to reach out to the guest again
The Loyalty Support Team of Dunkin' Brands will be contacting guest directly for additional information and to assist guest with this
An e-mail was sent to this guest on 5/6/requesting additional information. Due to the Baskin Robbins stores being independently owned and operated by franchise owners, Guest Support has e-mailed the guest requesting the store location, in order to make the appropriate teams
and owners aware of the guest's concerns
Dunkin' Brands Guest Support Team has sent this guest an email on 6/1/2015. We are looking for additional information from guest, as to which Dunkin' Donuts location she was visiting. The Dunkin' Donuts restaurants are independently owned and operated restaurants. When we get the
additional information from the guest we will then request that the Franchise owner of this location reach out to the guest directly