The Dunkin' Brands Guest Support team received this complaint from the guest on 6/10/The Guest Support team notified the appropriate teams and requested that the franchise owner contact the guest directly to resolve this issueThe restaurants are independently owned and operated by franchise
ownersThe Guest Support team has updated the franchise owner with the guest's additional information and requested that they reach out to the guest directly in regards to this complaint
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy
my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** am requesting that I be contacted via email I do not have access to my phone during the day I do have access to my email though
The Loyalty Support Team contacted this guest on 2/9/by phone to get more informationThe Loyalty Support Team is working with this guest to resolve the issue
This case was brought to the attention of our Loyalty Support departmentAn email was sent to guest on 11/16/acknowledging guest's request to delete account
To Whom It May Concern:Dunkin’ Brands Guest Support contacted the guest on 5/14/via e-mail. The restaurants are independently owned and operated businessesWe have notified the franchise owner of the location and requested they contact the guest directly
This guest had sent an e-mail to Dunkin' Brands regarding this complaint. Dunkin' Brands had responded to this guest via e-mail on 8/28/letting guest know that out Mobile Development Team is looking into his concerns
Dunkin's Brands has contacted the Franchise owner of this location requesting him/her to contact the guest directly. We have received an e-mail notification from the Franchise owner that he/she has reached out to the guest leaving her a Voice Mail. Franchise owner is now waiting to guest to return his/her call
The Dunkin' Donuts locations are independently owned and operated franchises. The appropriate franchise owner has been contact with this guest's concerns and complaints with regards to this location. A representative from this franchise has contacted the guest directly,
offering the guest a resolution. The Guest Support Team at Dunkin' Brands considers this case closed, due to guest being contacted by the franchise representative
The Dunkin' Brands Guest Support team has notified the Dunkin' Brands Loyalty Support team of the guest's complaintA supervisor from the Loyalty Support team called the guest directly on 8/30/and left a messageThe supervisor will be working with the guest to resolve this complaint
Dunkin Brands' Loyalty Support Team has been in touch with this guest on 7/22/via a phone call, with regards to guest's complaint about the Gift Cards. The Loyalty Support Team will be in touch again with guest to assist with any questions or concerns guest may have
The Guest Support Team at ***' Brands has sent this guest an email on 6/1/with regards to this complaint. The *** *** locations are independently owned an operated franchises restaurants. We have made the Franchise owner of this location aware of the guest's complaint
and have requested that he/she contact the guest directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy
my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dunkin' Brands Guest Support Team has updated this complaint with the franchise owner and appropriate teamsGuest Support has requested that the franchise owner reach out to the guest directly to address this complaint
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does
not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I'm sorry but the matter is anything but resolved Yes, a representative did finally contact me after I filed the Revdex.com complaint The rep also verified that despite Dunkin Donuts' having opened the case on 7/20/(days ago) nothing had been done with that case since then Nothing had been done to have my money returned to me Moreover, Dunkin Donuts VOIDED the gift cards that that were funded (via unauthorized transactions with the DD app) from my bank account on 7/20/ In the days since voiding those cards - they did nothing other than hold my money They knew that they had money that came from unauthorized transactions and they knew that they had voided the cards but had taken no action to return the funds that had funded the cards that were no longer valid I wrote several times and contacted Dunkin Donuts via several methods of communication but I received no response in six days I invested significant time, had several other charges declined because Dunkin Donuts was holding my money and was forced to file a Revdex.com complaint just to get someone to respond After all of that, Dunkin Donuts seems to think that calling me, apologizing and telling me that they are just now issuing a refund (that will take 3-business days to appear in my account) has "resolved" the matter That is absurd I still do not have my money I am still enduring a hardship as a result of their failure to act and as a result of the breach of private/protected information held by their app. To be clear, I am no more frustrated that Dunkin Donuts would immediately suggest that the matter is "resolved" because they have no started to do what should have happened days ago and in spite of the fact that I still will not have my money for several more business days. Said differently, Dunkin Donuts wants responded in hopes of IMMEDIATELY closing out a Revdex.com complaint against their company because it impacted the company Conversely, when it negatively impacted their customer, they did nothing to help resolve that situation They had no concern (literally no concern as evidence by their admitted lack of action) about holding my money for gift cards that they voided despite how all of this was impacting me or my family Similarly, it is concerning that nothing has been done as far as examining how the private information was breached or about the dangers of having customers link their debit cards to the dunkin donuts app Their response to the Revdex.com served more to upset me than it did to bring this matter to a close
Regards,*** ***
The Dunkin' Brands Loyalty Support Supervisor contacted this guest by phone on 1/5/and 1/12/Supervisor is waiting to hear back from the guest so the issue can be addressed
The Dunkin' Brands Guest Support team received this complaint from the guest on 6/10/The Guest Support team notified the appropriate teams and requested that the franchise owner contact the guest directly to resolve this issueThe restaurants are independently owned and operated by franchise
ownersThe Guest Support team has updated the franchise owner with the guest's additional information and requested that they reach out to the guest directly in regards to this complaint
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy
my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** am requesting that I be contacted via email I do not have access to my phone during the day I do have access to my email though
The Loyalty Support Team contacted this guest on 2/9/by phone to get more informationThe Loyalty Support Team is working with this guest to resolve the issue
This case was brought to the attention of our Loyalty Support departmentAn email was sent to guest on 11/16/acknowledging guest's request to delete account
To Whom It May Concern:Dunkin’ Brands Guest Support contacted the guest on 5/14/via e-mail. The restaurants are independently owned and operated businessesWe have notified the franchise owner of the location and requested they contact the guest directly
This guest had sent an e-mail to Dunkin' Brands regarding this complaint. Dunkin' Brands had responded to this guest via e-mail on 8/28/letting guest know that out Mobile Development Team is looking into his concerns
Dunkin's Brands has contacted the Franchise owner of this location requesting him/her to contact the guest directly. We have received an e-mail notification from the Franchise owner that he/she has reached out to the guest leaving her a Voice Mail. Franchise owner is now waiting to guest to return his/her call
A representative from Dunkin' Brands Loyalty Support Team will be reaching out to guest directly with regards to this
The Dunkin' Donuts locations are independently owned and operated franchises. The appropriate franchise owner has been contact with this guest's concerns and complaints with regards to this location. A representative from this franchise has contacted the guest directly,
offering the guest a resolution. The Guest Support Team at Dunkin' Brands considers this case closed, due to guest being contacted by the franchise representative
The Dunkin' Brands Guest Support team has notified the Dunkin' Brands Loyalty Support team of the guest's complaintA supervisor from the Loyalty Support team called the guest directly on 8/30/and left a messageThe supervisor will be working with the guest to resolve this complaint
Dunkin Brands' Loyalty Support Team has been in touch with this guest on 7/22/via a phone call, with regards to guest's complaint about the Gift Cards. The Loyalty Support Team will be in touch again with guest to assist with any questions or concerns guest may have
The Guest Support Team at ***' Brands has sent this guest an email on 6/1/with regards to this complaint. The *** *** locations are independently owned an operated franchises restaurants. We have made the Franchise owner of this location aware of the guest's complaint
and have requested that he/she contact the guest directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy
my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dunkin' Brands Guest Support Team has updated this complaint with the franchise owner and appropriate teamsGuest Support has requested that the franchise owner reach out to the guest directly to address this complaint
Dunkin' Brands Guest Support team has sent an email to this guest on 12/13/requesting additional information in regards to this complaint
The Dunkin' Brands Loyalty Support team contacted this guest by email on 1/16/The Loyalty Support team has addressed the issue
Guest has not provided any rejection commentsGuest spoke to Guest Support supervisor on 11/21/in regards to this caseThis case is closed
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does
not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I'm sorry but the matter is anything but resolved Yes, a representative did finally contact me after I filed the Revdex.com complaint The rep also verified that despite Dunkin Donuts' having opened the case on 7/20/(days ago) nothing had been done with that case since then Nothing had been done to have my money returned to me Moreover, Dunkin Donuts VOIDED the gift cards that that were funded (via unauthorized transactions with the DD app) from my bank account on 7/20/ In the days since voiding those cards - they did nothing other than hold my money They knew that they had money that came from unauthorized transactions and they knew that they had voided the cards but had taken no action to return the funds that had funded the cards that were no longer valid I wrote several times and contacted Dunkin Donuts via several methods of communication but I received no response in six days I invested significant time, had several other charges declined because Dunkin Donuts was holding my money and was forced to file a Revdex.com complaint just to get someone to respond After all of that, Dunkin Donuts seems to think that calling me, apologizing and telling me that they are just now issuing a refund (that will take 3-business days to appear in my account) has "resolved" the matter That is absurd I still do not have my money I am still enduring a hardship as a result of their failure to act and as a result of the breach of private/protected information held by their app. To be clear, I am no more frustrated that Dunkin Donuts would immediately suggest that the matter is "resolved" because they have no started to do what should have happened days ago and in spite of the fact that I still will not have my money for several more business days. Said differently, Dunkin Donuts wants responded in hopes of IMMEDIATELY closing out a Revdex.com complaint against their company because it impacted the company Conversely, when it negatively impacted their customer, they did nothing to help resolve that situation They had no concern (literally no concern as evidence by their admitted lack of action) about holding my money for gift cards that they voided despite how all of this was impacting me or my family Similarly, it is concerning that nothing has been done as far as examining how the private information was breached or about the dangers of having customers link their debit cards to the dunkin donuts app Their response to the Revdex.com served more to upset me than it did to bring this matter to a close
Regards,*** ***
The Dunkin' Brands Loyalty Support Supervisor contacted this guest by phone on 1/5/and 1/12/Supervisor is waiting to hear back from the guest so the issue can be addressed