The Loyalty Support Team at Dunkin' Brands is currently in the process or reviewing both guest's past and present claims. This case is being reviewed by the supervisors and representatives within the Loyalty Support Team
This store, as the majority of our stores are, is independently owned and operated by an individual franchise owner. The Guest Support Team at Dunkin' Brands has sent this complaint to the franchise owner via e-mail on 6/10/2016. We have requested that the franchise owner/representative
reach out to guest with regards to this case
Dunkin' Brands Guest Support Team has forwarded this complaint to the Dunkin' Brands Loyalty Support TeamGuest Support has requested that a representative of Loyalty Support reaches out to the guest directly in regards to this issue
Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I contacted Dunkin Donuts before I made this Revdex.com complaint; they already have my contact info and the number of the card, so they could fix this any time they wantHaving someone contact me now does not address or solve the problem at allThere are many others who are having the same problem, their complaints are on DD's *** page, and DD is not fixing it, so they can keep the money that customers have on the old app and so they won't have to provide the perks that those customers have earned. Whatever money and perks I have on the card will be lost when the old app is discontinued
Regards,
* ***
A representative from the Dunkin' Brands Loyalty Support team attempted to reach the guest via phone on 10/03/The representative was unable to reach the guest at that timeThe representative sent the guest an email requesting that they call back
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have talked with the owner of this location in the past. The standard process is to tell me why I am wrong and what they do is right or how I can order differently if I do not like what they doI also am specifically concerned that they have advertisement by taking an order for combo meal and then telling me later that they are not offering combos anymore - meaning their signs are advertising information that is not accurate and they are not advising customers during the ordering processI am sure this location will offer be a gift card and apologize for the issue - however they have a business practice that is dishonest and then shutting me up about it is not fair to customers who may not be aware of the dishonesty of the location
Regards,
*** ***
Dunkin' Brands Guest Support Team notified the franchise owner with the guest's additional inquiriesThe restaurants are independently owned and operatedWe have updated the guest's case
The Guest Support Team of Dunkin' Brands has taken the guest's complaint and forwarded to the Loyalty Support Team. Someone from the Loyalty Support Team will be reaching out to guest in order to assist him with this
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or
concerns in reference to complaint # ***
I have not received the money credited to my bank account yet. Their website still shows approx$balance. The only reason I added money to this card in the first place is because their website showed that I had a zero balance. I do see under transactions that it looks like they reversed the charge but another place on the site says the money is still on the perks card. I have not received the money in my bank account. The person I talked to insinuated that I had "accidentally" loaded my card twice and was not very sympathetic to my complaints that the transaction happened over a weekend and a customer has no recourse until Monday-Friday. I had to make four phone calls and spent over minutes on the phone to get this resolved. The money has not been credited back to me as promised. this will be the last time my family deals with Dunkin Donuts
Regards,
*** ***
The Dunkin' Brands Guest Support team notified the Dunkin' Brands Loyalty Support team of the guest's complaintA supervisor from the Loyalty Support team is researching the case and will be following up with the guest
No additional rejection comments were included in the Comments from Consumer provided by the Revdex.comA supervisor from the Dunkin' Brands Guest Support team spoke with the guest via telephone on 02/03/The complaint was resolved
A representative from the Dunkin' Brands Loyalty Support team contacted the guest via phone on 10/4/and left a voicemailThe Loyalty Support team has updated the case with the franchise ownerThe restaurants are independently owned and operated businessesWe have requested that the franchise
owner contact the guest directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
I was called by the owner.....he wanted a receiptWho in this world would save a receipt after HOT coffee was spilled all over a personI tried to narrow down a specific date.....very hard to doSo I told him it was the first partial week of May. He said he would get back to meWell guess what, HE HASN'T.I'm very upset and frustrated.......he IS dragging his feet...........obviously for a reason. Maybe it's time to picket his business and we will see just how much business he loses. I can't believe this entire situation
To Who It May Concern:The Guest Support team of Dunkin' Brands has sent an e-mail to the guest on 5/13/2015. We have requested the guest provide us with additional information, as we do not know which Dunkin' Donuts location the guest visited. Dunkin' Donuts are individually owned and
operated franchises, so once we receive the location we will be informing the appropriate franchise owner(s) of the guest's experience requesting that they respond to the guest
The guest originally emailed Dunkin' Brands in regards to this complaint on 7/12/This restaurant is independently owned and operatedDunkin' Brands Guest Support Team made the franchise owner and appropriate teams aware on 7/12/2016. The guest has filed a previous complaint
with the Revdex.com in regards to this complaint and the Revdex.com was not asked to process the complaintMultiple representatives of Dunkin' Brands Guest Support Team spoke with the guest in regards to this complaintThis matter is between the franchise owner and the guestDunkin' Brands Guest Support will update the case to the franchise owner and the appropriate representatives of Dunkin' Brands
Dunkin' Brands Loyalty Support team contacted the guest via telephone on 11/15/The Loyalty Support team left a voicemail for the guest and are waiting to hear back
The representative from the Loyalty Support Team at Dunkin' Brands has tried again to reach the guest via the phone, after e-mail correspondence were made. The representative is working on getting this guest's concerns and questions addressed
The Dunkin' Brands Guest Support Team has notified the Loyalty Support Team of the guest's responseA representative from the Loyalty Support Team has been working closely with the guest and will be reaching out to the guest directly with more information in regards to this complaint
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below As of today I still have not received and message back from the response team at Dunkin Donuts
The Loyalty Support Team at Dunkin' Brands is currently in the process or reviewing both guest's past and present claims. This case is being reviewed by the supervisors and representatives within the Loyalty Support Team
This store, as the majority of our stores are, is independently owned and operated by an individual franchise owner. The Guest Support Team at Dunkin' Brands has sent this complaint to the franchise owner via e-mail on 6/10/2016. We have requested that the franchise owner/representative
reach out to guest with regards to this case
Dunkin' Brands Guest Support Team has forwarded this complaint to the Dunkin' Brands Loyalty Support TeamGuest Support has requested that a representative of Loyalty Support reaches out to the guest directly in regards to this issue
Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I contacted Dunkin Donuts before I made this Revdex.com complaint; they already have my contact info and the number of the card, so they could fix this any time they wantHaving someone contact me now does not address or solve the problem at allThere are many others who are having the same problem, their complaints are on DD's *** page, and DD is not fixing it, so they can keep the money that customers have on the old app and so they won't have to provide the perks that those customers have earned. Whatever money and perks I have on the card will be lost when the old app is discontinued
Regards,
* ***
A representative from the Dunkin' Brands Loyalty Support team attempted to reach the guest via phone on 10/03/The representative was unable to reach the guest at that timeThe representative sent the guest an email requesting that they call back
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have talked with the owner of this location in the past. The standard process is to tell me why I am wrong and what they do is right or how I can order differently if I do not like what they doI also am specifically concerned that they have advertisement by taking an order for combo meal and then telling me later that they are not offering combos anymore - meaning their signs are advertising information that is not accurate and they are not advising customers during the ordering processI am sure this location will offer be a gift card and apologize for the issue - however they have a business practice that is dishonest and then shutting me up about it is not fair to customers who may not be aware of the dishonesty of the location
Regards,
*** ***
Dunkin' Brands Guest Support Team notified the franchise owner with the guest's additional inquiriesThe restaurants are independently owned and operatedWe have updated the guest's case
The Guest Support Team of Dunkin' Brands has taken the guest's complaint and forwarded to the Loyalty Support Team. Someone from the Loyalty Support Team will be reaching out to guest in order to assist him with this
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or
concerns in reference to complaint # ***
I have not received the money credited to my bank account yet. Their website still shows approx$balance. The only reason I added money to this card in the first place is because their website showed that I had a zero balance. I do see under transactions that it looks like they reversed the charge but another place on the site says the money is still on the perks card. I have not received the money in my bank account. The person I talked to insinuated that I had "accidentally" loaded my card twice and was not very sympathetic to my complaints that the transaction happened over a weekend and a customer has no recourse until Monday-Friday. I had to make four phone calls and spent over minutes on the phone to get this resolved. The money has not been credited back to me as promised. this will be the last time my family deals with Dunkin Donuts
Regards,
*** ***
The Dunkin' Brands Guest Support team notified the Dunkin' Brands Loyalty Support team of the guest's complaintA supervisor from the Loyalty Support team is researching the case and will be following up with the guest
No additional rejection comments were included in the Comments from Consumer provided by the Revdex.comA supervisor from the Dunkin' Brands Guest Support team spoke with the guest via telephone on 02/03/The complaint was resolved
A representative from the Dunkin' Brands Loyalty Support team contacted the guest via phone on 10/4/and left a voicemailThe Loyalty Support team has updated the case with the franchise ownerThe restaurants are independently owned and operated businessesWe have requested that the franchise
owner contact the guest directly
A supervisor from our Loyalty Support team will reaching out to the guest today to resolve the issue with their DD Perks account
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
I was called by the owner.....he wanted a receiptWho in this world would save a receipt after HOT coffee was spilled all over a personI tried to narrow down a specific date.....very hard to doSo I told him it was the first partial week of May. He said he would get back to meWell guess what, HE HASN'T.I'm very upset and frustrated.......he IS dragging his feet...........obviously for a reason. Maybe it's time to picket his business and we will see just how much business he loses. I can't believe this entire situation
To Who It May Concern:The Guest Support team of Dunkin' Brands has sent an e-mail to the guest on 5/13/2015. We have requested the guest provide us with additional information, as we do not know which Dunkin' Donuts location the guest visited. Dunkin' Donuts are individually owned and
operated franchises, so once we receive the location we will be informing the appropriate franchise owner(s) of the guest's experience requesting that they respond to the guest
The guest originally emailed Dunkin' Brands in regards to this complaint on 7/12/This restaurant is independently owned and operatedDunkin' Brands Guest Support Team made the franchise owner and appropriate teams aware on 7/12/2016. The guest has filed a previous complaint
with the Revdex.com in regards to this complaint and the Revdex.com was not asked to process the complaintMultiple representatives of Dunkin' Brands Guest Support Team spoke with the guest in regards to this complaintThis matter is between the franchise owner and the guestDunkin' Brands Guest Support will update the case to the franchise owner and the appropriate representatives of Dunkin' Brands
Dunkin' Brands Loyalty Support team contacted the guest via telephone on 11/15/The Loyalty Support team left a voicemail for the guest and are waiting to hear back
The representative from the Loyalty Support Team at Dunkin' Brands has tried again to reach the guest via the phone, after e-mail correspondence were made. The representative is working on getting this guest's concerns and questions addressed
The Dunkin' Brands Guest Support Team has notified the Loyalty Support Team of the guest's responseA representative from the Loyalty Support Team has been working closely with the guest and will be reaching out to the guest directly with more information in regards to this complaint
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below As of today I still have not received and message back from the response team at Dunkin Donuts