Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues
and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
A representative from the Dunkin' Brands Guest Support team attempted to reach the guest by phone on 10/20/We were unable to speak with the guest at that time and will be following up with the guest by phone and by emailThe Guest Support team has notified the franchisee and the field operations teamThe Guest Support team has requested that the franchisee reach out to the guest directly to resolve the issue
The guest's complaint as well as contact information was given the Loyalty Support Team at Dunkin' Brands, that handles any questions and or concerns that a guest has regarding his/her DD Perks Account. This team has had extremely high call volumes in recent months due to various nation wide
promotions and issues with the APP. We have requested that someone from that team reach out to the guest directly regarding the concerns that the guest is having
Revdex.com:
I was provided inaccurate contact information for the contact center via voicemail and received an email stating they can't hep via email? Nothing is resolved.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***
Dunkin' Brands Loyalty Support Team handles any questions or concerns that a guest has regarding the APP. This guest has communicated with a representative in in past with regards to this. I have sent this additional information to a supervisor on the team and will be requesting that
someone reach out to the guest regarding this case
RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I do not trust a phone call I would like my money refunded that is remaining with them, and after receiving it I will delete their APP and no longer or ever use it again or as I stated earlier I will not ever purchase one personally or gift one to any person. That is their word to you as I don't feel they will follow through, as their website which has the number and no one never picks up to respond.
Regards,
*** ***
This concern was brought to the attention of Loyalty Support Team at Dunkin' Brands. A representative from Loyalty Support will be reaching out to the guest in order to assist him with this
This store as the majority of Dunkin' Donuts stores are, is independently owned and operated by individual franchise owner. The Guest Support Team at Dunkin' Brands has sent this new information from the guest to the franchise owner, letting the franchise owner know that guest was not happy
with how this case was handled
The Dunkin' Brands Guest Support team has updated the Dunkin' Brands Loyalty Support team with the guest's additional informationA representative from the Loyalty Support team has sent the guest an email on 5/23/advising that the refund takes 3-business days to show
The stores are independently owned and operated by individual franchise owners. Coupons and or advertisements sent out to guests via the mail are sent by the individual franchise owners and not Dunkin' Brands. It is at the discretion of the franchise owner if he/she chooses to
participate with the promotions. The Guest Support Team of Dunkin Brands had sent the guest an e-mail on 6/regarding this case. Now that guest has contacted the Revdex.com and provided additional information regarding the coupons she received the Guest Support Team will be sending guest another e-mail regarding this
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I did not receive any calls from the local franchise - why would I bother with Revdex.com if I did - give them my phone number and tell them a large apology is in order - as they have never contact me - ###-###-#### cell
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The restaurants are independently ownedand operated businessesWe have notified the franchise owner of the locationand requested they contact the employee directly
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The Dunkin' Brands Guest Support team has updated this case with the Dunkin' Brands Loyalty Support teamA representative from the Loyalty Support team reached out to the guest on 12/28/and left a voicemailThis case has been updated and the Dunkin' Brands Guest Support team has
requested that a representative from the Loyalty Support team reach out to the guest
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does
satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The Dunkin' Brands Loyalty Support Supervisor contacted this guest via phone on 1/5/and left a voicemail for guest to call back to address this guest's concerns
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues
and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
A representative from the Dunkin' Brands Guest Support team attempted to reach the guest by phone on 10/20/We were unable to speak with the guest at that time and will be following up with the guest by phone and by emailThe Guest Support team has notified the franchisee and the field operations teamThe Guest Support team has requested that the franchisee reach out to the guest directly to resolve the issue
The guest's complaint as well as contact information was given the Loyalty Support Team at Dunkin' Brands, that handles any questions and or concerns that a guest has regarding his/her DD Perks Account. This team has had extremely high call volumes in recent months due to various nation wide
promotions and issues with the APP. We have requested that someone from that team reach out to the guest directly regarding the concerns that the guest is having
Revdex.com:
I was provided inaccurate contact information for the contact center via voicemail and received an email stating they can't hep via email? Nothing is resolved.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***
Dunkin' Brands Loyalty Support Team handles any questions or concerns that a guest has regarding the APP. This guest has communicated with a representative in in past with regards to this. I have sent this additional information to a supervisor on the team and will be requesting that
someone reach out to the guest regarding this case
RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I do not trust a phone call I would like my money refunded that is remaining with them, and after receiving it I will delete their APP and no longer or ever use it again or as I stated earlier I will not ever purchase one personally or gift one to any person. That is their word to you as I don't feel they will follow through, as their website which has the number and no one never picks up to respond.
Regards,
*** ***
This concern was brought to the attention of Loyalty Support Team at Dunkin' Brands. A representative from Loyalty Support will be reaching out to the guest in order to assist him with this
This store as the majority of Dunkin' Donuts stores are, is independently owned and operated by individual franchise owner. The Guest Support Team at Dunkin' Brands has sent this new information from the guest to the franchise owner, letting the franchise owner know that guest was not happy
with how this case was handled
The Dunkin' Brands Guest Support team has updated the Dunkin' Brands Loyalty Support team with the guest's additional informationA representative from the Loyalty Support team has sent the guest an email on 5/23/advising that the refund takes 3-business days to show
The stores are independently owned and operated by individual franchise owners. Coupons and or advertisements sent out to guests via the mail are sent by the individual franchise owners and not Dunkin' Brands. It is at the discretion of the franchise owner if he/she chooses to
participate with the promotions. The Guest Support Team of Dunkin Brands had sent the guest an e-mail on 6/regarding this case. Now that guest has contacted the Revdex.com and provided additional information regarding the coupons she received the Guest Support Team will be sending guest another e-mail regarding this
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I did not receive any calls from the local franchise - why would I bother with Revdex.com if I did - give them my phone number and tell them a large apology is in order - as they have never contact me - ###-###-#### cell
Regards,
*** ***
A representative from Dunkin' Brands Loyalty Support Team will be reaching out to this guest directly regarding this
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The restaurants are independently ownedand operated businessesWe have notified the franchise owner of the locationand requested they contact the employee directly
Dunkin' Brands Guest Support team has sent an email to the guest on 01/06/requesting more information in order to resolve this complaint
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The Dunkin' Brands Guest Support team has updated this case with the Dunkin' Brands Loyalty Support teamA representative from the Loyalty Support team reached out to the guest on 12/28/and left a voicemailThis case has been updated and the Dunkin' Brands Guest Support team has
requested that a representative from the Loyalty Support team reach out to the guest
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does
satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The Dunkin' Brands Loyalty Support Supervisor contacted this guest via phone on 1/5/and left a voicemail for guest to call back to address this guest's concerns