Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
Dunkin' Brands Guest Support Team notified the franchise owner of the guest experience on 12/27/The Guest Support Team requested that the franchise owner reach out to this guest to resolve the issueThe restaurants are independently owned and operatedThe Guest Support Team has updated the
appropriate teams with the additional guest information
Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have been promised this for WEEKS and you have yet to deliverI want this issue resolved todayAnd I'm not accepting anything less.
Regards,
*** ***
The Dunkin' Brands Loyalty Support supervisor contacted this guest by phone on 2/21/The supervisor was able to address guest's concerns and resolve the matter
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues
and/or concerns in reference to complaint # ***Please add your rejection comments below.
It took over a week for my concerns to be addressed despite calling and emailing every day for days, and now a corporate response over months after the original incidentI do not believe this matter was handled in a timely matter, and I cannot in right mind "accept this response" as others need to be made aware of the nightmare that is addressing any customer service issue with your company
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. The "guest", and I certainly reject this regard to me, because I have NEVER purchased anything in my lifetime from Dunkin' Donuts. I do not understand why the people there refuse to contact me through this Revdex.com site or through my email ***. I have received absolutely NO phone messages on my phone here in Florida and the real bottom line here is the fraudulent charge of $is still appearing on my bank statement! I told these Dunkin' Donuts people explicitly, that I would be travelling, and that I would Not even be at that Canadian landline #! My number here is (*** *** (Florida Landline) and it was included in my last response that you, The Revdex.com, said you had forwarded to these people! I feel they are only "playing dumb" here and have no desire to get to the bottom of my problem. I am certainly going to be sure and tell everyone I know about their truly shoddy business practices!
Regards,
*** ***
The franchise owner/representative of this location has reached out to this guest on multiple occasions with regarding the guest's complaints and or concerns. The Guest Support Team of Dunkin' Brands considers this case to be closed, as the guest was contacted
A representative from the Dunkin' Brands Loyalty Support team contacted the guest via telephone on 10/30/The representative spoke with the guest directly and was able to address the guest's complaint
Dunkin' Brands Loyalty Support Team has been made aware of guest's complaint. A representative will be contacting the guest directly regarding this case
Revdex.com:
I have reviewed the response submitted by
the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I was sent an email to call the customer complaint line. I have attempted to call several times. The wait time has always been at least minutes. I already played their game once and waited minutes to not have a resolution. It just goes to show the value DD put in their customer service. How about they give me a direct number to call to a person without wasting another hour of my life?
Regards,
*** ***
This guest has sent Dunkin' Brands Loyalty Support Team an e-mail on 3/19/with regards to this complaint. A representative from Loyalty Support had responded to the guest via e-mail on 3/21/and provided the guest with a $Gift Card via e-mail. The appropriate teams at
Dunkin' Brands have been made aware of guest's experience
The Dunkin' Brands Loyalty Support Team has called the guest and left him a voicemail. The Loyalty Support Team is in need of additional information from the guest in order to assist him
A representative from the Dunkin' Brands Loyalty Support team called the guest on 07/31/to address the guest's issue directlyThe Dunkin' Brands Guest Support team has notified the Loyalty Support team of the guest's additional contact
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I spoke to corporate on 2/3/but I want to speak to the owner of this location for a credit and the owner needs to apologize to me and provide me a corrective action for this issueCorporate is not part of this dunkin donuts as the are franchises that are owned and the owner still has not contacted me about my compliant and that is who is responsible and should be replying to this complaintWhatever was discussed with corporate is a seperate issue
Regards,
*** ***
The Dunkin' Donuts locations are independently owned and operated franchised restaurants. The Guest Support Team of Dunkin' Brands has spoken with this guest on Monday 5/22/2015, regarding this complaint. At that time we had sent the guest's information to this particular Franchise
owner requesting that he/she reach out to the guest directly. We have sent additional information via e-mail to the Franchise Owner today (6/3) requesting that that Franchise Owner reach out to the guest directly
Revdex.com:
I have no intentions of considering this matter closed until the franchise holder actually does something to improve the condition of this storeIf this is the manner in which dunkin brands wishes to be viewed while in the hands of said franchise, then I of course feel justified in a more aggressive aporoach regarding this storeDunkin is in this retords able to help mitigate a less public and potentially embasassing campaign against yhis storeSurely something can be done to help at least the cleanliness of their store or is it their belief that filthy stores are a part of their public image
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. As I said before, Dunkin Donuts HAS all the information they need to fix thisI have given them the information they requested, twiceThey are pretending to be responsive but in reality they are doing nothing to solve this problemAlso, on *** they said they were aware of the problem with the new app and were working to fix it but in their communications with me they tried to blame me for the problem as if the app was fineThey have had plenty of time to fix thisI want this complaint to remain for others to see
Regards,
* ***
The Dunkin' Brands Guest Support team has updated the Dunkin' Brands Loyalty Support team with the additional informationA representative from the Loyalty Support team called the guest directly on 08/07/to address this complaint
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
Dunkin' Brands Guest Support Team notified the franchise owner of the guest experience on 12/27/The Guest Support Team requested that the franchise owner reach out to this guest to resolve the issueThe restaurants are independently owned and operatedThe Guest Support Team has updated the
appropriate teams with the additional guest information
Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have been promised this for WEEKS and you have yet to deliverI want this issue resolved todayAnd I'm not accepting anything less.
Regards,
*** ***
A supervisor from the Dunkin' Brands Guest Support team spoke with the guest on 02/03/This complaint has been resolved
The Dunkin' Brands Loyalty Support supervisor contacted this guest by phone on 2/21/The supervisor was able to address guest's concerns and resolve the matter
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues
and/or concerns in reference to complaint # ***Please add your rejection comments below.
It took over a week for my concerns to be addressed despite calling and emailing every day for days, and now a corporate response over months after the original incidentI do not believe this matter was handled in a timely matter, and I cannot in right mind "accept this response" as others need to be made aware of the nightmare that is addressing any customer service issue with your company
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. The "guest", and I certainly reject this regard to me, because I have NEVER purchased anything in my lifetime from Dunkin' Donuts. I do not understand why the people there refuse to contact me through this Revdex.com site or through my email ***. I have received absolutely NO phone messages on my phone here in Florida and the real bottom line here is the fraudulent charge of $is still appearing on my bank statement! I told these Dunkin' Donuts people explicitly, that I would be travelling, and that I would Not even be at that Canadian landline #! My number here is (*** *** (Florida Landline) and it was included in my last response that you, The Revdex.com, said you had forwarded to these people! I feel they are only "playing dumb" here and have no desire to get to the bottom of my problem. I am certainly going to be sure and tell everyone I know about their truly shoddy business practices!
Regards,
*** ***
The franchise owner/representative of this location has reached out to this guest on multiple occasions with regarding the guest's complaints and or concerns. The Guest Support Team of Dunkin' Brands considers this case to be closed, as the guest was contacted
A representative from the Dunkin' Brands Loyalty Support team contacted the guest via telephone on 10/30/The representative spoke with the guest directly and was able to address the guest's complaint
A representative from the Dunkin' Brands Loyalty Support team spoke with the guest via phone on 08/10/The case was resolved at that time
Dunkin' Brands Loyalty Support Team has been made aware of guest's complaint. A representative will be contacting the guest directly regarding this case
Revdex.com:
I have reviewed the response submitted by
the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I was sent an email to call the customer complaint line. I have attempted to call several times. The wait time has always been at least minutes. I already played their game once and waited minutes to not have a resolution. It just goes to show the value DD put in their customer service. How about they give me a direct number to call to a person without wasting another hour of my life?
Regards,
*** ***
This guest has sent Dunkin' Brands Loyalty Support Team an e-mail on 3/19/with regards to this complaint. A representative from Loyalty Support had responded to the guest via e-mail on 3/21/and provided the guest with a $Gift Card via e-mail. The appropriate teams at
Dunkin' Brands have been made aware of guest's experience
The Dunkin' Brands Loyalty Support Team has called the guest and left him a voicemail. The Loyalty Support Team is in need of additional information from the guest in order to assist him
A representative from the Dunkin' Brands Loyalty Support team called the guest on 07/31/to address the guest's issue directlyThe Dunkin' Brands Guest Support team has notified the Loyalty Support team of the guest's additional contact
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I spoke to corporate on 2/3/but I want to speak to the owner of this location for a credit and the owner needs to apologize to me and provide me a corrective action for this issueCorporate is not part of this dunkin donuts as the are franchises that are owned and the owner still has not contacted me about my compliant and that is who is responsible and should be replying to this complaintWhatever was discussed with corporate is a seperate issue
Regards,
*** ***
The Dunkin' Donuts locations are independently owned and operated franchised restaurants. The Guest Support Team of Dunkin' Brands has spoken with this guest on Monday 5/22/2015, regarding this complaint. At that time we had sent the guest's information to this particular Franchise
owner requesting that he/she reach out to the guest directly. We have sent additional information via e-mail to the Franchise Owner today (6/3) requesting that that Franchise Owner reach out to the guest directly
Revdex.com:
I have no intentions of considering this matter closed until the franchise holder actually does something to improve the condition of this storeIf this is the manner in which dunkin brands wishes to be viewed while in the hands of said franchise, then I of course feel justified in a more aggressive aporoach regarding this storeDunkin is in this retords able to help mitigate a less public and potentially embasassing campaign against yhis storeSurely something can be done to help at least the cleanliness of their store or is it their belief that filthy stores are a part of their public image
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. As I said before, Dunkin Donuts HAS all the information they need to fix thisI have given them the information they requested, twiceThey are pretending to be responsive but in reality they are doing nothing to solve this problemAlso, on *** they said they were aware of the problem with the new app and were working to fix it but in their communications with me they tried to blame me for the problem as if the app was fineThey have had plenty of time to fix thisI want this complaint to remain for others to see
Regards,
* ***
The Dunkin' Brands Guest Support team has updated the Dunkin' Brands Loyalty Support team with the additional informationA representative from the Loyalty Support team called the guest directly on 08/07/to address this complaint