Duplicell

To whom it may concern: [redacted] has been refunded for her two charges, both were issued on one for $89.95(transaction ID # [redacted] ) and the other for $85.97(transaction ID # [redacted] I don't know what else [redacted] would like us to doHopefully the refunds will brings this case to a close

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI wish to thank you for your assistance and promise that in the future I will read and follow instructions Sincerely, [redacted]

I received an offer for a trial of Duplicell's face and eye cream It was my understanding that it was only going to cost shipping and handling I later received a bill for both I called in and spoke to a very rude man that said I did not know how to read and that it was unfortunate ut I would be charged anyway He took off the charge finally for the eye cream and told me it was only beause he was being nice That was far from it I continued to receive face cream I mailed them back and called seeral ties to tell them to discontinue, but I always got a voice mail that said they would call me back and they didn't When I received my third box, I found another number for ordering from them and got thru to the same rude man...the owner...? Shein?? I told him I wanted this discontinued and my money back for the shipments He said I could not get payment for the ones I returned without theier permission He gave me a return number for the one I have now but told me I would have to pay to ship it back and then they would refund my money...gut only for this package I am furious This man is a crook I hope no one else buys this product and gets sucked into this scheme I am out several hundred dollars, and if there is ever a law suit, I want to be involved

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***...

Revdex.com:At this time, my complaint, ID [redacted] regarding Duplicell has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

This letter is in regards to [redacted] *** [redacted] called customer service a few different times and each time [redacted] was claiming a different reason why she was entitled to a refund even after she was pasted the refund policyFinally the call was given to me the manager and I decided to give [redacted] a full refund and allow her to keep the productEnclosed you will find the transaction detail for the refund: [redacted] By [redacted] Customer Service - Refunded - $Trans-ID: [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The explaination given by the repIs not completely trueShe never asked if it was used or returnedWhen I first contacted the company they asked for my address, which I gave, they said they could not locate my address in their system, I replied thats is because I have never been a customer and thats why they could not locate me in their systemI was asked to email my bank information showing it was deducted from my account, and I didI was told that after I emailed that information a custer service rep would contact me back, that never happenI called again and was sent to a generic voicemail, I left a message and never had that returnedIts pretty obvious if they cannot locate me in their customer database, that I am not a customer.The reason for the time of me contacting them from when I first noticed the deduction, was due to immediate family deaths and major illnessThat shouldnt be a factor in this caseThe only thing that is to be considered is that I am not nor have I been a customer, and the monies taken out need to be refundedAny bussiness operating under the correct laws, would see that this is a result in an employee making a mistake while entering information into their systemI will wait, again, for a responseThank You [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My complaint still exists as in total I was charged multiple times for the product as both myself (billing name [redacted] as it was my husbands Visa) and my daughter in law [redacted] (billing name [redacted] as my Visa was used) were billed for this cream We each received the initial product, but continually got billed without receiving more product I will outline all the Visa charges below and dates: Sept*/14: RVS*REVLANTESKIN $US = $Can [redacted] Visa Sept**/14: ENDUREBEAUTYKIT.COM $US = $Can [redacted] Visa Sept**/14: MGT*REVLANTESKIN $US = $Can [redacted] Visa Sept**/14: BSM*ENDUREBTY $US = $Can [redacted] Visa Sept20/14: 86697242808REVLANTE LOS ANGELES $US = $Can [redacted] Visa Oct*/14: SKIN877-593-7083LOS ANGELES $US = $ [redacted] Visa Oct*/14: 8669742808REVLANTELOS ANGELES $US = $ [redacted] Visa Oct*/14: DUPLICELLFACE THERAPY $US = $Can [redacted] Visa Oct*/14: DUPLICELLEYE DUPLICELL $US = $Can [redacted] Visa Oct**/14: DUPLICELLFACE THERAPY $US = $Can [redacted] Visa Oct**/14: DUPLICELLEYE DUPLICELL $$US = $Can [redacted] Visa Oct**/14: DUPLICELLFACE THERAPY REFUND $US = $Can [redacted] Visa Oct**/14: DUPLICELLEYE DUPLICELL REFUND $US = $Can [redacted] Visa All transactions for [redacted] 's Visa were for [redacted] All transactions for [redacted] 's Visa were for [redacted] Total charged to [redacted] s Visa = $US or $Can FULL REFUND REQUESTED!! Total charged to ***'s Visa = $US (I cancelled out the last charges as they were refunded so the total is correct) or $Can FULL REFUND REQUESTED!!! Received to our address, - [redacted] were kits containing a night cream, retinol gel and eye gel Both kits were the same, one was for [redacted] and one was for [redacted] All I expected to get charged for was the shipping and handling for each kit as indicated The charge on Sept*/to [redacted] 's Visa is correct and I understand that is owed as I agreed to pay this amount The $and $on Oct* charged to [redacted] 's Visa is also correct as I agreed to pay this amount online when I ordered the samples for [redacted] All of the other charges were placed on our Visa's without our knowledge and I only became aware after the fact when the Visa statements came and the charges were already there All of these companies, which are most likely operating as one, are operating under pretences, giving the consumer the illusion that they are receiving a trial of the beauty kit (creams) to try or sample with only the shipping and handling to pay No where did it state that these products were to be returned within a time period or that we would be charged if we kept and used them No one would keep the product if they were aware of the totally outrageous prices they were charging for the products It is absolutely and without a doubt 'ADVERTISING" and they should have their business license revoked immediately and shut down before they DUPE anymore consumers I have no issue with you forwarding this email to them and I will not settle until I receive a full refund, except for the shipping and handling charges as indicated above which I did agree to when I ordered the samples Thank you, please feel free to contact me at any time I will do my best to respond in a timely manner, but may need more than the day standard as things are not as quick as they used to be [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, *** [redacted]

[redacted] called our customer service office to return the products she received she return of orders she ordered and received [redacted] was issued a refund on for $92.90, on 2/*/for $and $ [redacted] ***'s original two order are way passed policy and she can't be refund for that 85.97, and

Revdex.com: At this time, my complaint, ID [redacted] regarding Duplicell has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

This letter is in reference to [redacted] *** [redacted] ordered a Duplicell Pday trial of a day supply of eye Therapy over the internet on May **, The initial payment for the shipping and handling was $6.97, which is a non-refundable chargeOur mutual customer has a full understanding of the trial offer and understands that the first days of the day supply you are not charged because that is the review period and after the day trail period expired the customer will be billed for the eye therapy if and only if the customer hasn't contact us to inform us they weren't happy with the product and would like to return the product in order to avoid being charged.Terms and conditions of the trial are on the websiteShe has not contacted Duplicell to cancel recurring charges or request a refund, which would be granted if returned within days after date of receiptI have canceled all recurring charges and also have issue a credit to the customer credit card even though [redacted] failed to contact us or return the productThe refund transaction number is: [redacted] and the amount of the refund is $ Thank you for your attention to this matter Thank You, [redacted] ***

After reviewing [redacted] record, I see she refused to return the product and that is why she wasn't refunded the $At this time I have issued [redacted] a refund of $ [redacted] will recieve the credit on her credit card with buiness days Robert S***

Revdex.com: At this time, my complaint, ID [redacted] regarding Duplicell has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

This response is in regards to our mutual customer [redacted] We have refunded [redacted] the two charges for the original package that she said was received in DecemberBelow I will list the refunds that were issued.Refunded - $Trans-ID: [redacted] Refunded - $Trans-ID: [redacted] Thank you for your attention to this matter.Viviana R***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The explaination given by the repIs not completely trueShe never asked if it was used or returnedWhen I first contacted the company they asked for my address, which I gave, they said they could not locate my address in their system, I replied thats is because I have never been a customer and thats why they could not locate me in their systemI was asked to email my bank information showing it was deducted from my account, and I didI was told that after I emailed that information a custer service rep would contact me back, that never happenI called again and was sent to a generic voicemail, I left a message and never had that returned
Its pretty obvious if they cannot locate me in their customer database, that I am not a customerThe reason for the time of me contacting them from when I first noticed the deduction, was due to immediate family deaths and major illnessThat shouldnt be a factor in this caseThe only thing that is to be considered is that I am not nor have I been a customer, and the monies taken out need to be refundedAny bussiness operating under the correct laws, would see that this is a result in an employee making a mistake while entering information into their systemI will wait, again, for a responseThank You *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I was able to locate the customer’s record because I contacted her daughter and requested the last of the customer’s credit card numberMy customer service agent's weren't able to find the customer’s record because the first name, customer address, and e-mail provided was incorrect and
in fact her daughter’s phone number and e-mailI spoke with the customer's daughter and she was very rude and nastyI attempted to help her but she was fixated on the fact she felt her mother didn’t order the product even after she agreed the information we had in our records (address, name, and email) we had was correct. I have refunded all charges but one which was the original charge of $because the customer still lived at the address at that timeSincerely, Customer Service Manager,Robert

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Duplicell regarding complaint ID ***.I left off the following informationThe amount of the dispute is and I first spoke with a representative
on April * and again on May ** Sincerely,*** ***

This response is in regards to our mutual customer *** *** *** signed up for our day trial and his trial time had expired therefore, he was billed for the Eye Therapy ($US dollars) and Face Therapy ($US dollars)We have refunded *** *** for the charges of $and $
As per our terms and conditions the shipping and handling charges are non-refundableThe refund information is listed belowI apologize for any inconvenience.Refunded - $Trans-ID: US dollarsRefunded - $Trans-ID: US dollarsThank you for your attention to this matter.*** ***

The e-mail is in regards to ID # *** *** ordered our Face and Eye day therapy trial on 6/**/and she was billed for the trial on 6/**/*** *** contacted us for a refund, we explained she needed to return the product the return product was recieved and she was issue
two refunds $and $on 7/*/Customer Service Agent,*** ***