Encante Beauty Collection

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear [redacted] ,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://faceserumvillaire.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected],Encante Beauty Collection [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe action is 50% correct, however there were two charges in questionOne was for and the other for Both items should be refunded for a total of Regards, [redacted]

Dear [redacted] ,Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumnova.org/toc.phpOur records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $on 11/27/Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at 855-237-or [email protected],Lumare Skin? [email protected]

Dear [redacted] ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserummune.org/Our records indicate that [redacted] purchased our trial product on 11/23/which ended on 11/23/2015.We understand our customer's concerns, however, at this time, customer’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us know if you should have any further questions at 866-265-or [email protected],Encante Beauty Collection [email protected]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me, but that your customer service needs to be better trained about not being rude, short, hateful and almost threatening to the customer.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowWhile I appreciate the company processing the refund of $98.71, there remains a charge of $that they did not address, therefore this matter is not fully resolved Regards, [redacted] ***

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear [redacted] Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumova.org/ We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 866-201-or [email protected],Encante Beauty Collection [email protected]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? Attached is the Encante online ad showing $cost and stating free trial bottles regarding above referenced complaintI called Encante and they stated that the trial was days and they sent full size product bottles for the trial that must be paid for if not cancelledI did not receive notice from the company or Wells Fargo or credit card company that any payment attempt was made by Encante and declinedI only received a collection notice from Collect Pros for $Without prior invoice or warning.? ? Regards, [redacted]

Dear [redacted] ,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumcrys.org/Our records indicate that [redacted] purchased our trial product on 10/08/which ended on 11/22/2015.We understand our customer's concerns, however, at this time, customer’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us know if you should have any further questions at ? 866-721-or [email protected],Encante Beauty Collection? [email protected]

Dear [redacted] ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumvolite.com/toc.php ? We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-291-or [email protected] .Sincerely,Encante Beauty Collection? [email protected]

Dear [redacted] Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumhi5.org/toc.php Our records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $on 12/18/Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the accountWe have confirmed this customer has been taken off recurring billing and will no longer be billedPlease feel free to contact us know if you should have any further questions at [redacted] or [email protected],Encante Beauty Collection [email protected]

Dear [redacted] ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.quorafaceserum.org/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-680-or [email protected],Encante Beauty [email protected]

Dear [redacted] I [redacted] , Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.glimmeretteskin.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 877-892-or [email protected],Encante Beauty Collection [email protected]

Dear [redacted] ***,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumupz.org/We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 844-898-or [email protected],Encante Beauty [email protected]

Dear [redacted] ,Our company, Encante Beauty Collection strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.youthbodyfull.com.We feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 888-415-or [email protected],Encante Beauty Collection [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The company has refunded the amounts of both $and $98.71, as I requested.This resolution is perfectThank you so much for your helpIt would have never happened without you This complaint has been resolved Sincerely, [redacted] ***

Dear [redacted] Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.faceserumvlexy.orgWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-427-or [email protected] .Sincerely,Lumare Skin [email protected]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***